AltiWeb Directory Files
4
AltiWeb
AltiWeb Directory Files
The following are some of the AltiWeb directory files needed to run the
AltiWeb application.
•
Contact.htm
—Customer Information page for use with Auto
Attendant
•
WebCallNew.htm
—displays web call GUI
•
webcall.js
—script for web call
•
WebCallCtrl.cab
—ActiveX control for web call
Collecting Form Data, IVR Data, and URL History
You can configure AltiWeb to display Form Data, IVR Data, and URL
History when a web call is answered by an extension with the AltiAgent
application.
Figure 3. Local Path in IIS Properties dialog
Figure 4. Caller Data window in AltiAgent
The URL History shows
all URL paths to tagged
html pages the caller
visited prior to the call.
The Form Data come
from the <form
name=infoForm>
fields in the source
code of Contact.htm
or Contactaltigen.htm
pages.
The IVR data comes
from the Auto
Attendant/Collect
Digit action.
