AltiWeb
AltiWeb
15
Web URL Push/Web Sharing
An AltiAgent can push a URL or share a web page to a customer who
makes a web call. For web sharing, an agent can select one of the URLs in
the URL sharing list and share it with a customer, who can see the same
page as the agent. When the agent clicks the link in the sharing page, the
customer can see the update.
Figure 13. Web Push/Sharing in AltiAgent
Troubleshooting
If a web caller cannot connect and an error message displays, the cause may
be one of the following:
Error Message
Cause
Server connection failed.
Please try again later.
•
ACC/ACM IP address is not correct
•
ACC/ACM is not running
•
Firewall is not open
No more available sessions.
Please try again later.
•
All session licenses are used or there are no
session licenses at all.
