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AltiWeb™

Manual

12/2006 4404-0001-5.1

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Summary of Contents for AltiWeb

Page 1: ...AltiWeb Manual 12 2006 4404 0001 5 1...

Page 2: ...iGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change withou...

Page 3: ...URL History 4 Tagging Pages for URL History 5 Scenario 1 Caller Data from Web Page 5 Customizing Contactaltigen htm 8 Scenario 2 Caller Data from IVR 9 Customizing Contact htm 13 Web URL Push Web Shar...

Page 4: ...AltiWeb ii...

Page 5: ...eb pages New in 5 1 Release AltiWeb 5 1 uses SIP IPTalk to replace H 323 IP talk Supports connection through CTProxy SIP based VoIP connection System Requirements Server System With ACC 5 1 or ACM 5 1...

Page 6: ...chine using a domain account and make sure it is connected to the network on which ACC ACM is running 2 Exit all Windows applications 3 Insert the AltiWeb CD into the CD ROM drive of the IIS web serve...

Page 7: ...ry by right clicking Web Call on the Virtual Directory tab of the Properties dialog the Local Path field shows AltiWeb s physical location on the drive by default it is C Program Files Altigen altiweb...

Page 8: ...orm Data IVR Data and URL History You can configure AltiWeb to display Form Data IVR Data and URL History when a web call is answered by an extension with the AltiAgent application Figure 3 Local Path...

Page 9: ...ing IVR Data Refer to Web URL Push Web Sharing on page 15 Form Data Customizing Contactaltigen htm on page 8 or Cus tomizing Contact htm on page 13 Scenario 1 Caller Data from Web Page The following s...

Page 10: ...AltiWeb Directory Files 6 AltiWeb Figure 5 Contactaltigen htm page...

Page 11: ...caller s computer or it s not configured correctly an error message is displayed Note This scenario directly dials a preset extension You can also set the AltiWeb window to display a DialPad the calle...

Page 12: ...ction on Viewing Sharing or Pushing Data in the AltiAgent Manual Customizing Contactaltigen htm You can use the Contactaltigen htm page to collect caller information and automatically direct the call...

Page 13: ...er the data collection fields Shown below is the form row that collects the caller s first name Copy modify or delete variables to your company s specifications tr td width 240 bgcolor CCFF99 font siz...

Page 14: ...AltiWeb Directory Files 10 AltiWeb Figure 8 Contact htm page...

Page 15: ...ot installed on the caller s computer or it s not configured correctly an error message is displayed 4 Once IPTalk successfully connects to an AltiGen VoIP port the web caller sees the Customer Suppor...

Page 16: ...ustomerid htm appears Figure 10 Customer ID window 6 Once the caller enters the customer ID and clicks Submit the Product ID window productid htm appears Figure 11 Product ID window 7 After the caller...

Page 17: ...ection on Viewing Sharing or Pushing Data in the AltiAgent manual Customizing Contact htm You can use the Contact htm page to collect caller information and then automatically direct the call to a spe...

Page 18: ...ype hidden name DialPad value 0 Show DialPad Let Caller Dial Extension input type hidden name Extension value input type hidden name DialPad value 1 3 Alter the data collection fields Shown below is t...

Page 19: ...licks the link in the sharing page the customer can see the update Figure 13 Web Push Sharing in AltiAgent Troubleshooting If a web caller cannot connect and an error message displays the cause may be...

Page 20: ...lude AltiServ and PostOffice folders Schedule Daily Full Scan Computer viruses can penetrate a PC in many ways network shares e mails OS security holes and more Here are some common practices to follo...

Page 21: ...Check Enable File System Realtime Protection 3 Choose All Files for File Types 4 Check Display message on infected computer 5 optional Click the Advanced button and bring up advanced options 6 optiona...

Page 22: ...Edit the job name ex Daily Full Scan Click Next 3 Set the frequency as Daily 9 00 PM and click Next 4 Check all the local hard drives and click Options 5 Choose All Files for File Types and set the C...

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