Customizing Contactaltigen.htm
Center 4.0 User Guide
9
Alt
iWe
b 4.0
Customizing Contactaltigen.htm
You can use the Contact.htm page to collect caller information, and
automatically direct the call to a specific extension.This collected
information is then displayed on the agent’s screen.
To Alter Form Data
Using Notepad or another html editor, modify Contactaltigen.htm source
code as follows:
1.
Change the ServerIP
Set the value of the ServerIP to the IP address of the server on which
AltiWare resides.
<input type="hidden" name="ServerIP" value="206.111.153.203">
2.
Set DialPad visibility
By default, the code is set to hide the Dial Pad (
value = "0"
) and to dial
a specific number (
value = "300"
). To show the Dial pad, change the
values as shown below:
Show DialPad, Let Caller Dial Extension
<input type="hidden" name="Extension"
value=""
><input type="hidden"
name="DialPad"
value="1"
>
Hide DialPad, Autoconnect to Extension 300
<input type="hidden" name="Extension"
value="300"
><input type="hidden"
name="DialPad"
value="0"
>
3.
Alter the data collection fields:
Shown below is the form row that collects the caller’s first name.
Copy, modify or delete variables to your company’s specifications.
<tr>
<td width="240" bgcolor="#CCFF99"><font size="2"
face="Verdana"><b>First Name </b></font></td>
<td width="282"><font face="Verdana"><input
type="text" size="20" maxlength="40" name="FirstName"
tabindex="1"> </font></td>
</tr>
AtliWeb 40.fm Page 9 Thursday, September 7, 2000 12:08 AM
