Scenario 2—Caller Data from Auto Attendant
Center 4.0 User Guide
13
Alt
iWe
b 4.0
8.
If the call goes to an AltiAgent user, the Caller Data window shows
Form data, IVR data and URL history.
Figure 10.
Caller Data window in AltiAgent
9.
From this point, in addition to voice communication, the agent and
caller can share web pages. For procedures, refer to the Refer to the
Chapter 4, "Using Center as a Workgroup Member," in the
Center 4.0
User Guide
.
AtliWeb 40.fm Page 13 Thursday, September 7, 2000 12:08 AM
