Collecting Form Data, IVR Data and URL History
Center 4.0 User Guide
5
Alt
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Collecting Form Data, IVR Data and URL History
You can configure AltiWeb to display Form Data, IVR Data, and URL
History when a web call is answered by an extension with the AltiAgent
application.
Tagging Pages for URL History
To appear in the URL history, the pages the caller visits prior to the call
must be tagged, as shown below:
<head>
<script language="JavaScript" src="altiweb.js"></script>
<script language="JavaScript">
tagURL(location.href)
</script>
</head>
For more information on configuring:
•
IVR Data
: Refer to “Configuring Auto Attendant for Scenario 2” on
page 15.
•
Form Data:
“Customizing Contactaltigen.htm” on page 9 or “Cus-
tomizing Contact.htm” on page 14.
The
URL History
shows all
URL paths to tagged html
pages the caller visited prior
to the call.
The
Form Data
come
from the <form
name=infoForm> fields
in the source code of
Contact.htm or
Contactaltigen.htm
pages
The
IVR data
comes
from the Auto Attendant
/ Collect Digit action.
Figure 4.
Caller Data window in AltiAgent
AtliWeb 40.fm Page 5 Thursday, September 7, 2000 12:08 AM
