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AltiView Manual

Co
nfigur

ion

•

Multiple Call Waiting

—enables a “personal queue” of multiple calls

waiting. You must also select the

Place Call In Queue

option under

Enable Busy Call Handling

to enable this option. This allows you to

transfer or park the current call before picking up the next call in
queue.

•

Live Call Handling

—when enabled, allows a caller to hear a ringback

tone when the called party is in voice mail, paging, transfer, or
conference status.

Message Notification

Message Notification lets you set up how you’d like to be alerted to new
messages when you’re away from your desk. You can also set up Message
Notification through the AltiGen Voice Mail System.

Click the

Message Notification

tab in the Config window to establish how

and when you want to be notified about incoming voice messages.

Use this window to set the notification options:

Lets you
create voice
mail groups

Summary of Contents for AltiView

Page 1: ...AltiView for AltiWare ACC Release 5 1 and AltiWare ACM Release 5 1 Manual Revised 11 2007 Version 3 4503 0001 5 1...

Page 2: ...sure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject...

Page 3: ...hecklist 3 Installing AltiView on a Client System 3 Uninstalling AltiView 4 Automatic Upgrade 4 Downgrade Procedure 4 CHAPTER 3 Getting Started 7 Logging In 7 Version Mismatch Dialog Box 8 Reconnectin...

Page 4: ...MeetMe Conference Host Can Do 34 Continuing a Meeting Beyond Its Duration Time 34 Joining a MeetMe Conference 35 Recording Calls 35 Recording on Demand 35 Using Account Codes 36 Using Voice Mail 38 Li...

Page 5: ...p Audio Beep and Auto Close 49 Accessing Databases 49 Color Selection 50 Miscellaneous 50 One Number Access ONA 51 Before You Set Up ONA 51 Setting Up One Number Access 51 Call Handling 54 Message Not...

Page 6: ...vi AltiView Manual...

Page 7: ...number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modificati...

Page 8: ...urn AltiGen will decide whether the malfunctioning product will be repaired or replaced 2 To obtain warranty service you will be required to provide a the date and proof of purchase b serial number of...

Page 9: ...l CDR database for future review and analysis New in Version 5 1 MeetMe Conference scheduling monitoring and control Dial Pad and Flash key Ability to manage Activity greetings Ability to transfer or...

Page 10: ...you see the matching record from the contact database list of the incoming calls Licensing AltiView requires an AltiView session license to be installed at the AltiWare ACC ACM system A concurrent log...

Page 11: ...to this client Pre Installation Checklist Before installing AltiView make sure the following is done AltiWare ACC 5 1 or AltiWare ACM 5 1 has been installed on the system server TCP IP is enabled on...

Page 12: ...unning on the server If updates were made on the server and your version of AltiView is out of date you are prompted for upgrade permission If you automatically upgrade the AltiView startup is termina...

Page 13: ...e AlpInterface might be located under WinNT System32 Windows System32 or some other location Use the Search for Files and Folders feature to locate and remove all AlpInterface dll files from the syste...

Page 14: ...6 AltiView Manual...

Page 15: ...you log in establish a session connection from your PC to your local internet service provider If you re using a low speed connection the login may take some time since a large amount of data is tran...

Page 16: ...set up as an IP extension by your system administrator you can select the IP Extension Integrated with IPTalk check box See Logging In Remotely on page 9 for more information on using IP extensions re...

Page 17: ...ctions are the same as when you log in locally with the exception of the ability to configure One Number Access You can pick up voice mail forward local business office phone calls to another site suc...

Page 18: ...enu then enter Ping IP address ENTER where IP address is the AltiWare system you want to connect to An example of the IP address format is 123 234 231 143 If you do not get a response contact your LAN...

Page 19: ...orner then drag the window to the size you want Columns can be resized by placing the cursor on a column divider in the header area until the cursor changes to a movable double bar Then move the bar t...

Page 20: ...mand window regsver32 AlpInterface dll Change directory to AltiView directory type regsver32 AlpInterface dll You have entered an invalid password Please try again The password is incorrect Enter your...

Page 21: ...The Status panel Displays the status of the currently active call the current time an Activity drop down list and a DND do not disturb button Call statuses include the following AA the call is being...

Page 22: ...the callee s phone is ringing Ringing an outgoing call is ringing another phone Voice mail the call is in voice mail The table below the Status panel Displays calls or voice mail When you click the Ca...

Page 23: ...D button Is a toggle that turns Do Not Disturb on and off When Do Not Disturb is on the button label turns red and becomes DND ON All incoming calls are forwarded according to your Enable Busy Call Ha...

Page 24: ...is a toggle When you mute the conversation by clicking the button a mute symbol appears in the main window Monitor History and Speed Dial Tabs Clicking the button gives you three more tabs to work wit...

Page 25: ...enter a number in the dialing field by clicking the digits on the dialing pad in AltiView or by using the standard numeric keys or the numeric keypad on your computer By name For names recorded in the...

Page 26: ...imported from MS Outlook Outlook Express GoldMine or ACT The list can display up to 2 000 entries If you are working with more than 2 000 entries you can find the entry by name search even if the entr...

Page 27: ...the target number 710 is the area code and 1234567 is the number In this case an AltiView message box asks you Is 710 an area code If you click Yes AltiView inserts the trunk access code 9 and long di...

Page 28: ...have configured in AltiView and it lists System Speed Dial numbers if any that have been set up for your extension by the system administrator You can see in the Type column which numbers are station...

Page 29: ...he current call on hold and connects the incoming call 3 When you are finished click the Hold status cell for the call on hold to reconnect Transferring Calls AltiView supports both supervised transfe...

Page 30: ...d to a call click the To VM button on the main window In the box that pops up choose the extension you want to send the call to then click OK You can sort extensions by number or by name Note You can...

Page 31: ...t having to tie up two trunk lines Once the transfer is complete the external caller s line connects directly to the outside number Since there are no longer any connections to internal users internal...

Page 32: ...ber to join the meeting at the designated meeting time See MeetMe Conference on page 26 Station Conferencing Note In order to conference incoming calls Single Call Waiting Multiple Call Waiting or Liv...

Page 33: ...Conference button and repeat steps 2 4 When lines are holding you can add parties to a conference call 1 Right click on the hold call you want to add to the conference 2 Select Join To Conference 3 I...

Page 34: ...want to reconnect to the first call click the call s Hold Pending status cell Note The conference holder is the user who initiates the conference call and only the conference holder can drop a call fr...

Page 35: ...the window you can choose to display outdated meetings by checking the Display Outdated Meetings check box Deselect the check box to hide outdated meetings Select an existing meeting to perform a func...

Page 36: ...o open the Modify Meeting dialog box Using the Calendar Button The Create Meeting and Modify Meeting dialog boxes use Calendar buttons for date selection To select a date click the Calendar button Whe...

Page 37: ...ing Schedule Time The time the Create Meeting dialog box was opened to create this meeting Subject Identifies the subject or type of meeting What you enter here should be easily identifiable in the me...

Page 38: ...Select the extension number of the host of this meeting The host can start and stop the meeting and can mute and drop meeting members Schedule Select the frequency of this meeting from the drop down...

Page 39: ...t is scheduled select Now 3 If the meeting is to begin at another time select On Date and enter a date and start time To select a date click the Calendar button To select a start time click the Down a...

Page 40: ...o select a date for the first meeting 6 Select End after x occurrences and choose the number of times the meeting is to occur or select End by and click the Calendar button to specify a date at which...

Page 41: ...for the first meeting 7 Select End after x occurences and choose the number of times the meeting is to occur or select End by and click the Calendar button to specify a date by which the meetings wil...

Page 42: ...therwise the resources will not be freed until the scheduled meeting duration is over What the MeetMe Conference Host Can Do If you are the host of a MeetMe conference in addition to starting and stop...

Page 43: ...ing feature in AltiView allows a user to record conversations Recorded conversations can then be played back through voice mail or accessed at a centralized location Note The voice recording feature i...

Page 44: ...ecording To listen to the recording If the system is set to save the recording as your voice mail you can hear the recording through the AltiGen Voice Mail System If the recording is being saved to a...

Page 45: ...count code in the box at the bottom of the pop up window or enter to bypass the account code altogether Optional account codes To associate a call in progress with an account code 1 Right click the ca...

Page 46: ...il When you click the Voice Mail tab in the main window you see a list of your voice mail messages New voice mail messages are indicated by a white closed envelope icon in the status window of AltiVie...

Page 47: ...t s completely downloaded to play it When you listen to a new message the envelope icon changes from closed to open indicating that the message has been heard As the message is played the status windo...

Page 48: ...eturn the call select it and click the Return Call button or use the right click pop up menu and select Return Call Attaching a Note To add a note to accompany a voice mail either type it right into t...

Page 49: ...me or extension or group number type the first letters of the number name into the Search by Number or Name box The matching extension group number or name displays in the list as you type Notes Click...

Page 50: ...embers Group members can be any extension or another voice mail group There are two types of voice mail groups you can use System based groups are set up by the system administrator You can use but no...

Page 51: ...View main window then click the Monitor tab 2 Click the Change button in the Monitor window to open the Change Monitor dialog box Extensions to which your system administrator has given you monitoring...

Page 52: ...e the extension is on a conference call Voice Mail the extension is in voice mail Auto Attendant the extension is connected to an auto attendant Holding the extension is on hold Hold Pending the exten...

Page 53: ...therefore possible to have a record with an earlier timestamp followed by a record with a later timestamp Also the timestamp for call data is based on the client system while the timestamp for voice...

Page 54: ...46 AltiView Manual...

Page 55: ...ONA Call Handling forwarding busy call and no answer call handling Message Notify how and when to notify yourself about incoming voice messages Station Speed your personal speed dial numbers System S...

Page 56: ...dministrator When you get an incoming call over multiple trunks and cannot issue a return call the system will automatically select the default trunk access code to place your call Voice Mail Play Opt...

Page 57: ...the Screen Pop check box if you want an AltiView window to pop up on your screen when you have a call You can then click a call to take it or perform other AltiView actions For AltiView to pop up you...

Page 58: ...For example if you choose 7 the default in the Match Digits field and the number is 10 10 10 6 915102529712 AltiView would match the last 7 digits or 2529712 to identify the caller for you Check the U...

Page 59: ...reached If the system is unable to connect the call can t identify a Caller ID or can t reach you at any of the numbers you specify the call is sent to your voice mail When you answer an ONA call you...

Page 60: ...52 AltiView Manual 1 Click the One Number Access tab in the Config window 2 Select the times you want to be available to ONA callers...

Page 61: ...ong distance numbers use 10 digits area code local number Note If you enter no numbers in the Caller ID Verification fields and ONA is enabled ONA is made available to every caller Using a Password Yo...

Page 62: ...ONA that is picked up by a voice mail box fax machine or answering machine will connect and will not try any subsequent Forwarding Numbers Therefore if you want ONA to use such an option as a last re...

Page 63: ...ible but not recommended since callers will only hear what is heard when calling a pager and might not know to enter a return phone number unless instructed Do Not Disturb If you check Enable Do Not D...

Page 64: ...tem administrator has enabled queuing for you Number of Rings Before Forwarding The Number of Rings Before Forwarding setting pertains to almost all the options on this tab It is the number of times t...

Page 65: ...s a caller to hear a ringback tone when the called party is in voice mail paging transfer or conference status Message Notification Message Notification lets you set up how you d like to be alerted to...

Page 66: ...ccess code and then type in the number Voice Mail Groups Distribution Lists You can set up voice mail VM groups distribution lists to forward messages to multiple recipients at the same time You can s...

Page 67: ...ists To work on your personal voice mail groups on the Message Notification tab click the VM Group Edit button The VM Group Edit dialog box opens To create a voice mail group 1 Click the New button in...

Page 68: ...ancel to exit without saving your edits To change a voice mail group 1 Click the VM Group Edit button The VM Group Edit dialog box opens 2 Select the group you want to change and click the Change butt...

Page 69: ...u set up to 20 station speed dial numbers When you add an outside number all relevant prefix digits such as trunk or route access number the long distance prefix 1 and area codes must precede the phon...

Page 70: ...e Station ID and then click Edit or double click the Station ID The Station Speed dialog box opens 2 Click Clear and then click OK System Speed Dial Numbers Click the System Speed tab in the Config wi...

Page 71: ...AltiView Manual 63 Configuration...

Page 72: ...64 AltiView Manual...

Page 73: ...color selection 50 conference call 24 Conference state 14 conferencing MeetMe 26 station 24 configuration 47 call handling 54 general 48 message notification 57 One Number Access 57 station speed dia...

Page 74: ...cations 57 O ONA call screening 53 ONA ring duration 54 One Number Access password 53 One Number Access configuration 57 One Number Access setup 51 P pager and forwarding 55 Park state 14 password One...

Page 75: ...fer to voice mail 21 transferring calls to voice mail 22 Troubleshooting IP Connectivity 10 U uninstall 4 upgrade 2 V VM groups 58 voice mail 21 forwarding 41 playing 39 voice mail group 42 voice mail...

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