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AltiConsole Manual

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Summary of Contents for AltiConsole

Page 1: ...AltiConsole Manual MAX Communication Server Release 6 0 Update2 2 2009 4502 0001 6 0 Update2...

Page 2: ...not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation m...

Page 3: ...Apply to AltiConsole 6 About the AltiConsole Main Window 7 Busy Lamp Field View BLF tab 8 All Extensions View ALL tab 10 Trunk Status View Trunk tab 11 Speed Dial View SPEED tab 12 Call Statuses 13 A...

Page 4: ...rk 24 Conference Calls 25 Overhead Paging 26 Park and Page 26 Recording a Call 28 Configuring AltiConsole Settings 31 Setting AltiConsole Behavior Overhead Paging Auto Attendant 31 Viewing Your Server...

Page 5: ...t b Repair or attempted repair by anyone not authorized by AltiGen Communications c Any damage of the product due to shipment d Removal or installation of the product e Causes external to the product...

Page 6: ...tion of the problem 3 For additional information contact your AltiGen Dealer or AltiGen Communications Inc Effect of State Law This warranty gives you specific legal rights and you may also have other...

Page 7: ...rovides the following call handling functions Placing and answering calls Placing calls on hold Transferring calls blind and supervised transfers Transferring calls to voice mail Transferring calls to...

Page 8: ...2 AltiConsole Manual...

Page 9: ...system over the LAN MAXCS ACC or ACM Release 6 0 Update2 must be installed on the system to which the AltiConsole client is connected The system administrator must configure the AltiConsole extension...

Page 10: ...grade Automatic upgrade over the Internet requires the sending of 15 MB files over the WAN which may take some time to perform the automatic update Downgrade Procedure 1 Go to Control Panel Add Remove...

Page 11: ...r to run AltiConsole the system server must be up and running While the system is running the data you see in your AltiConsole windows is refreshed and updated If the system is stopped in the middle o...

Page 12: ...iewing Your Server Extension and Tenant ID on page 33 Note If you have trouble logging in check with your system administrator to be sure you are using a physical extension Other MAXCS Settings Apply...

Page 13: ...right when a new message is waiting The Active Calls panel shows the status and information about currently connected calls including caller ID and DNIS information if available If your system admini...

Page 14: ...f different activities each represented by a tab These views are described in the subsequent sections If AltiConsole is logged on with the Monitor group call queue option selected it will also show a...

Page 15: ...ribed in Activity States on page 14 At the left of each extension is a colored dot A solid black dot means the extension is in a Do Not Disturb state A solid green dot means the extension is Idle A so...

Page 16: ...e preceding subsection an Type column displays the type of extension Physical Virtual Huntgroup or Workgroup The Extension column shows a black circle next to the extension number for a huntgroup work...

Page 17: ...hannel number on the board For example in location 01 0450 the card ID is 01 and the port number is 0450 The statuses in the Status column are described in Call Statuses on page 13 The dots at the lef...

Page 18: ...ed transfers See Setting Speed Call List Entries on page 33 for instructions on setting up speed dial numbers The SPEED tab displays Extension First Name Last Name and Status and there is an additiona...

Page 19: ...able to receive calls Error a solid red dot there is an error usually with regard to the dialed number You must hang up to clear this status Hold a solid red dot a call placed on hold by pressing the...

Page 20: ...The first six activity codes are pre configured as follows 1 System uses system greeting 2 Personal uses personal greeting 3 Meeting 4 Away from desk 5 Business Travel 6 Personal Time Off The remaini...

Page 21: ...so apply to these shortcuts while connected to a call you cannot place another call but you can answer another incoming call To place or answer a call your phone must be off hook Call Handling Functio...

Page 22: ...t to answer it Double click a call on hold Hold status in the Active Calls list to pick it up You cannot pick up a call on hold while your phone is ringing Double click an incoming call to another ext...

Page 23: ...as Park and Hold Note If you have configured AltiConsole to blind transfer using a single click you need not select Blind Transfer See Blind Transfer on page 21 Hands Free Handling You can perform ba...

Page 24: ...simply by picking up the receiver Use the Answer button or double click to answer calls without picking up the phone You cannot answer a hunt group call using AltiConsole Answering Calls without Usin...

Page 25: ...call without having to place the phone back on hook If you want to disconnect a call on hold you must first select it in the Active Calls list and then click the Hang Up button Hold and Hold Pending Y...

Page 26: ...ed Transfer buttons will send FLASH to release a tie trunk if the incoming call is through an IP tie trunk See page 32 for more details When You Can and Can t Transfer Calls Transfer functions include...

Page 27: ...e destination extension from one of the view panels BLF ALL SPEED by clicking it or just enter the destination extension number in the Dial Pad If the transfer is to an outside number enter the trunk...

Page 28: ...ick the Supervised Transfer button or press Alt s on the keyboard again to complete the transfer If no click the Roll Back button or press Alt r on the keyboard to cancel the transfer and return to th...

Page 29: ...transfer the user to their own voice mail System Call Park System Call Park allows you to park a call at a public location The system announces where the call is parked a location number for an exten...

Page 30: ...the parked call in the Parked Calls list to immediately take the parked call Line Park Line Park allows you to park a call at a Line Park group Line Park groups are configured in MaxAdministrator wher...

Page 31: ...AltiConsole can provide for a connection of up to six parties into a conference call While you are participating in a conference call you cannot handle other incoming calls You cannot mix AltiConsole...

Page 32: ...aging system you can connect to it by clicking the Overhead Paging button If your system is not set up with this function the Overhead Paging button is dimmed You cannot answer a call while engaged in...

Page 33: ...Overhead Paging button The Park and Page dialog box opens 3 Choose System Park or Line Park 4 Enter an extension number beside Park For if you re using System Park or choose an ID if you re using Lin...

Page 34: ...call from AltiConsole if your extension is enabled to do so by the system administrator The call may be recorded to your voice mail box or to a central location depending on the setting for your exten...

Page 35: ...AltiConsole Manual 29 To record a call 1 Right click an active call and choose Start Recording 2 To pause or stop the recording right click and choose Pause Recording or Stop Recording...

Page 36: ...30 AltiConsole Manual...

Page 37: ...method and your speed dial numbers If you are a member of a hunt group workgroup or of multiple groups and you checked Monitor group call queue in the AltiConsole login dialog box a Group tab also ap...

Page 38: ...s 0 30 For overhead paging select one of the following options Audio Output the same as pressing 44 on the phone pad Trunk Paging the same as pressing 45 on the phone pad If you select a trunk line us...

Page 39: ...Logon Info tab to view the server extension and tenant ID you are using The server and extension are those entered in the AltiConsole login dialog box for this session The tenant ID of your extension...

Page 40: ...rkgroup or external contact Outside phone numbers must include all necessary digits such as trunk access code long distance prefix area code and so on The First Name and Last Name are optional they ca...

Page 41: ...phone numbers must include all necessary digits such as trunk access code long distance prefix area code and so on 3 Click OK To remove numbers To delete one number select the number in the Speed Call...

Page 42: ...ber whose queue you want to monitor and click Add or Add All for all group numbers Groups you add are placed in the Monitor List Queued calls for the groups in the Monitor List will appear in your Alt...

Page 43: ...r or member of an Operator workgroup you have access to the BLF List tab where you can choose remote extensions to monitor To choose a remote extension to monitor select it in the Monitor Available li...

Page 44: ...38 AltiConsole Manual...

Page 45: ...s 13 calls status view 7 conference calls 25 Conferencing status 13 configuration 31 connected status 13 D dial pad 8 roll back button 8 dialing 18 disconnect status 13 DND status 13 Do Not Disturb st...

Page 46: ...n popup 32 setup 31 audio beep 32 overhead paging 32 screen pop 32 speed call list 33 shortcuts double click 18 keyboard 15 mouse 16 number pad 15 single click to transfer configuring 33 Speed Call li...

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