AltiConsole Manual
17
C
H A P T E R
4
Handling Calls
A General Procedure
In general, the steps in handling a call in AltiConsole are as follows:
1.
Select the call. An incoming ringing call is already selected
(highlighted) if it is the only call in the list.
2.
Select the operation, such as Blind Transfer, Supervised Transfer,
Voice Mail, and so on.
3.
Select the destination (extension or outside number) you want to send
the call to.
4.
Click the Dial button or press Enter on the keyboard.
Note:
Double-clicking the destination number in step 3 completes the
action and eliminates the need for step 4. Some actions, such as
conferencing, are somewhat more complex, and some actions need
only two steps, such as Park and Hold.
Note:
If you have configured AltiConsole to blind transfer using a single
click, you need not select Blind Transfer. See “Blind Transfer” on
page 21.
Hands Free Handling
You can perform basic functions such as dialing and answering in
AltiConsole without having to pick up the phone. To do so, you must
enable the Hands Free Manual Answer Mode (#82 or #81) for your
extension. There are two different hands-free methods:
• The receiver can be off-hook and the speaker phone turned ON, or
• You can use a headset with the speaker phone OFF.
In the hands-free mode, you can answer calls using the Answer button or
make a call using the Dial button, and you can use the keyboard shortcut
equivalents.
If the hands-free mode is off and you try to answer a call using the Answer
button, or if you try to place a call using the Dial button, AltiConsole will
display a failure message in the INFO line.
