Alti-MSCRM Manual
26
•
If hardware performance becomes an issue (Microsoft CRM entry
screens pop up too slow), it is recommended that you keep only up to
eight (8) screens open on your desktop at all times.
•
If Alti-MSCRM is not integrated with the Microsoft CRM server, the
web page pop on the DNIS/Workgroup Configuration page can still
be configured and will still pop to the AltiAgent if the DNIS or
Workgroup number matches.
Figure 15.
DNIS/Workgroup Configuration page not integrated with Microsoft
CRM Server
•
When adding data into a new or existing Microsoft CRM entry record,
if another call comes in to the Alti-MSCRM agent, the currently open
Microsoft CRM entry record will prevent any new screen pop entry
records from popping up and a Server Busy message is displayed.
Figure 16.
Server Busy Dialog Box
Summary of Contents for Alti-MSCRM 2.0
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