3.0 Troubleshooting, continued
10
016-562-B0-001, Rev. A (08/2019)
3.2 Returns, Repair, and Parts Ordering
Returns for Repair
For units that must be returned for repair, Alpha requires a Return Material Authorization (RMA). An RMA can be obtained
from Alpha Customer Service, using either method listed below:
• Alpha’s Return Material Authorization Website:
• Call (800) 322-5742 for assistance.
Clearly mark the RMA on the unit’s original shipping container. If the original container is not available, make sure the unit
is packed with at least three inches of shock absorbing material to prevent shipping damage.
In addition to the returned unit, please include a copy of the power supply maintenance log and any information relevant
to the power supply failure.
Returns for Credit
For returns for credit, call (800) 322-5742.
Parts and Ordering Information
To order parts, contact the Alpha Customer Service Department directly at:
Do not use popcorn-type material. Alpha is not responsible for damage caused by improper
packing on returned units.
NOTICE:
United States and Latin America: (360) 647-2360
Canada: (604) 430-1476
United Kingdom: 44-279-422110
Germany: 49-9122-997303
Middle East: 357-5-375675
To obtain
emergency
technical support
(7 days/week, 24 hours/day) call:
1-800-322-5742
(USA)
1-800-667-8743
(Canada)
