Owner’s Manual
31
WARRANTY
In respect of valid claims under this Warranty, the end-user will not be charged
for reasonable costs associated with the making of a warranty claim, including
warranty processing costs, The cost of replacement parts or freight, and labor
cost associated with the Products removal and installation. Reimbursement for
necessary and reasonably incurred costs or expenses in making valid warranty
claims under this Warranty may be claimed from us. For labor costs reimbursement
under a valid warranty claim, it will be limited to maximum AUD 135 plus GST per
claim. Documentary evidence in support of such claim will be required.
Deadlines for Submitting Warranty Claims
We aim to rectify genuine quality problems as a priority. This is generally achieved
by investigating why defective products have failed and by introducing immediate
corrective action measures to prevent re-occurring of the warranty failures. It is
therefore critical that all claims under this Warranty are promptly submitted to us
as soon as the Product fails, and in any event, within three months of knowledge of
the matter of event giving rise to the claim. No consideration will be given to claims
under this Warranty which are made after this period.
Product Liability and Product Safety
We should be informed immediately about any potential product safety concerns
within and outside the warranty period. We are well aware of our product liability
and product safety obligations and responsibilities. It is our aim to ensure
appropriate product safety standards are met in order to avoid injury, loss and
damage caused by defects in any Product.
Miscellaneous
This Warranty shall form part of the purchase contract in respect of the Product
between us and the end-user and shall be complied with by both parties.
Contact Details
This warranty is offered by [Alpha ESS Australia Pty. Ltd., Unit 1, 2 Ralph Street
Alexandria NSW 2015].
For any questions, please c61 1300 968 933.
