Troubleshooting
How to install a GigE camera (Bigeye/Pearleye/Goldeye)
V2.1.0
40
•
Launch the
Information Gathering Tool
which was installed with the
Pleora driver package. A shortcut to this program can be found in the
Pleora Technologies Inc
folder of the Start menu. Save the generated out-
put to a file.
•
Make screenshots of the problem and the network connection dialogs of
windows.
•
Write down the state of the LEDs on the backside of the GIP-1000 camera
module.
•
Mail all the files to the AVT support
with a
detailed description of the problem including:
– Camera model name.
– Camera serial number.
– Type of Power Supply used (AVT or own).
– Used operating system, 32 or 64 bit edition.
– Used Pleora driver/SDK version.
– Used application version (AcquireControl, …).
– If possible, open the terminal window in AcquireControl for the follow-
ing commands (please note the capital letters for the commands!).
Enter Y=1. Press RETURN. Enter V=1. Press RETURN. Click
Copy
and
paste the output into a text file.
– If you use AcquireControl >= V3.6.1 click on Help ? Generate Support
file and send us the file.