Troubleshooting
How to install a GigE camera (Bigeye/Pearleye/Goldeye)
V2.1.0
39
Troubleshooting
•
If the camera can be detected but no images can be grabbed, verify the
camera operation mode. Make sure the camera operate with Continuous
Mode, and not with IOD mode. The three modes have the following mean-
ing:
– Continuous Mode – The camera generates the images with a constant
exposure time independently. This exposure time cannot be adjusted.
– Image On Demand (IOD) Trigger mode – The camera produces no image
until an external trigger impulse reaches the trigger input pin of the
camera.
– Image On Demand (IOD) Timer mode – The trigger impulses are gener-
ated internally by a timer which can be adjusted in the software.
Sometimes the camera was adjusted to an IOD mode by mistake. Verify the
following settings:
AcquireControl
– Open the
Camera control
dialog
– Check if in the
Misc
group either Continuous (IOD = Off) with disabled
Timer
or
IOD = On
with enabled
Timer
was chosen.
– Remember that the settings within the
Shutter time
group and the
Interval time
group are only used when
IOD = On
with enabled
Timer
was chosen.
Coyote
– Make sure that the
GigE VDS Camera Integration DLL
was installed.
– Open the
Configuration – Advanced
dialog and select the Camera
Properties tab.
– Verify the settings of
Timer Mode
,
Image On Demand
,
Exposure Time
ms
and
Dark Time ms
GEVPlayer & NI MAX
– Go to the
AcquisitionAndTriggerControls
branch
– Check state of
TriggerMode
– Check state of
StartExposureTimer
– Verify the values of
DarkTime
and
ExposureTime.
(Formerly DarkTimeAbs and ExposureTimeAbs).
•
If the camera cannot be detected, verify all settings from the driver instal-
lation description. Make sure that no third party network filter driver (e.g.
VPN driver) conflicts with the Pleora driver. Disable all Firewalls and Anti-
virus solutions. Power cycle the camera.
•
Restart the computer.
•
Do you have Jumbo Packets enabled? Ensure that every network device
supports the adjusted packet size. Try setting to the default packet size of
1440 bytes.
