Troubleshooting and performance
143
Alvium USB Cameras User Guide V3.1.3
4.
The camera,
connected to a USB 3.0 or 3.1 Gen 1 hub
, is not recognized anymore.
Check if the USB 3.0 or 3.1 Gen 1 hub has crashed.
1.
Disconnect the USB and power supply cable from the hub.
2.
Reconnect both.
Result: The camera is recognized again.
5.
The camera,
connected directly to the computer
, is not recognized anymore.
Check if a hub included in the
USB host controller
has crashed.
1.
In the
Device Manager
, deactivate the host controller.
For
Windows
, see
Installing the camera driver with Windows tools
2.
Reactivate the host controller.
Result: The camera is recognized again.