Troubleshooting and performance
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Alvium USB Cameras User Guide V3.1.3
Troubleshooting common issues
This section is about unexpected events with the operation of Alvium USB
cameras. The events are ordered from general to detail:
•
•
•
•
Each entry consists of:
•
Observed unwanted event, numbered for easier handling
•
Short description of the solution
•
Step-by-step instructions to resolve the issue.
Camera recognition
How can I make the computer and Vimba Viewer recognize the camera?
Hardware installation
For background information, see
1.
Check if the
hardware
supports your USB camera.
See the Alvium Cameras Accessory Guide at
www.alliedvision.com/en/support/technical-documentation/alvium-usb-
documentation
under Additional documents.
Windows
only
2.
Check if your computer has an appropriate
USB 3.0 or 3.1 Gen 1 host controller
driver
installed.
Windows 8 and later OS
provide a USB 3.0 or 3.1 Gen 1 host controller driver. On
a properly installed OS, no problems should occur.
Windows 7 and earlier OS
do not provide a USB 3.0 or 3.1 Gen 1 host controller
driver.
To install the host controller card:
1.
Download the manufacturer USB 3.0 or 3.1 Gen 1 host controller driver.
Install the driver on your computer.
Result: The installed driver enables the host controller.
Windows
only
3.
Check if the
USB3 Vision device driver
is properly installed and assigned to the
camera.
Follow the instructions in
