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Troubleshooting
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Washer Symptom
Possible Cause/Solution
Vibrates/Moves
Slightly
•
Make sure washer is level. Uneven leveling can cause vibration.
•
Make sure washer is installed on a solid, sturdy and level floor. The washer should not be
installed on carpeting, soft tile, a platform or other weakly supported structures.
•
Make sure rubber feet are installed on all four leveling legs. Refer to
Installation
section,
Step 8.
Is Noisy
•
Make sure washer is level. Uneven leveling can cause vibration.
•
Some sounds may be a part of normal operation for a frontload washer.
Load is too Wet
•
Wash load may be unbalanced. The washer may have limited the spin speed to prevent
damage to the machine. Redistribute the load.
•
Load is too small. Add items to make full load.
Wrong Water
Temperature
•
Make sure that the controls are properly set.
•
Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indicated
with “H” on the valve bracket) and cold faucet is connected to cold mixing valve (indi-
cated with “C” on the valve bracket).
•
Make sure laundry room water heater is adjusted properly.
Dryer Symptom
Possible Cause/Solution
Won’t Start
•
Insert coin(s) or card.
•
For dryers equipped with a power cord, make sure the power cord is plugged all the way
into the electrical outlet.
•
Make sure loading door is closed.
•
Press START pad.
•
Make sure the laundry room fuse(s) isn’t blown or loose, or circuit breakers aren’t open.
The dryer itself does not have an electrical fuse. An electric dryer has an electrical circuit
with two fuses.
•
Check if motor overload protector has cycled. Wait 10 minutes and try again.
Won’t Heat
•
Make sure the laundry room fuse(s) isn’t blown or loose, or circuit breakers aren’t open.
The dryer itself does not have an electrical fuse. An electric dryer has an electrical circuit
with two fuses.
•
Make sure controls are in a HEAT setting.
•
Gas dryer only – Make sure equipment and main gas line valves are turned on.
•
Check exhaust duct to outside to see if it is kinked, blocked or needs cleaning.
•
Check weather hood to make sure flapper moves freely, has not been pushed in or has not
been blocked.
Doesn’t Dry Clothes
Satisfactorily
•
Check exhaust duct to outside to see if it is kinked, blocked or needs cleaning.
•
Check weather hood to make sure flapper moves freely, has not been pushed in or has not
been blocked.
•
Clean the lint filter.
•
Make sure the load isn’t too small. Small loads may not tumble properly or dry evenly.
•
Check load being dried. Heavy items dried with lightweight items will not dry as quickly
as the rest of the load.
Is Noisy
•
Check dryer for foreign objects (nails, coins, bobby pins, metal, plastic toys, etc.).
Remove items from dryer.
•
Make sure dryer is level. Uneven leveling can cause vibration.
•
Normal operating sounds include the tick of timer advancing, heat source going on and
off, and humming of air moving through the dryer and exhaust system.
Clothes are too
Wrinkled
•
Check heat setting. Overdrying can cause wrinkling.
•
Check load size. Large loads may not tumble properly and may cause wrinkling.
Clothes Have Odor
•
Check room for odors before drying clothes. Any odor (fried foods, paint, varnish,
cleaners, burning wood, etc.) will transfer to clothing as the dryer draws air from the
room. Ventilate room before drying clothes.
