Troubleshooting
After inserting the
i
-
QARE
DS-A Draw-In Blood Glucose Test Strip,
if your Glucose Meter does not display any message or start the
test, please check the following possible reasons and solutions. If
you still cannot solve the problem, please call our help line at
1-866-400-3336.
Reasons
Solutions
The battery is weak or no battery is
installed.
Change to a new battery or
install a battery.
The battery is installed in the wrong
direction.
Ensure that the plus (+) sign of
the battery is facing upward.
The test strip is inserted in wrong
direction or is not inserted
completely.
Ensure to insert the introduction
zone of the test strip firmly into
the strip slot which is located on
the top of the meter. Then insert
the test strip to the end of strip
slot.
The glucose meter or the test strip is
not working.
The battery is weak or no
battery is installed.
After inserting the test strip and
turning on the glucose meter, the
glucose meter turns off automatically
and the glucose meter does not
operate for 1 minute.
Remove the test strip and insert
the strip in the strip slot again,
wait until the blood application
symbols are shown on the
display, and draw in the blood
sample for testing.
