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Rockwell Automation Publication 2711P-UM006E-EN-P - January 2017

155

Chapter

7

Firmware Upgrades

Terminal Firmware

Firmware components are packaged as execute-in-place (XIP) regions in a single
System Code (SC) .img file. When the SC .img file is copied to the Virtual File
System (VFS) on the terminal, the terminal's XIP regions are updated and the
terminal restarts automatically. These firmware components are affected during
an upgrade:

•

FactoryTalk View Machine Edition Station software

•

Communication protocols and drivers including Kepware drivers

•

Windows fonts

•

Windows CE components

•

FactoryTalk components

•

User extensions

A firmware upgrade does not affect these terminal components or settings:

•

Windows registry

•

File system including the FactoryTalk View Machine Edition application
loaded in the terminal

•

Network parameters including the network device name, DHCP-enabled
and static IP addressing, speed, and duplex setting

•

Display settings

•

Screen saver configuration

•

Touch-screen calibration

Topic

Page

Terminal Firmware

Download Firmware Files

Firmware Upgrade Wizard

Upgrade Terminal Firmware from a Storage Device

Upgrade Terminal Firmware over the Network

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Summary of Contents for 2711P-B10C4A8

Page 1: ...2711P K6C20A9 2711P T6C20A9 2711P B6C20A9 2711P K6C20D9 2711P T6C20D9 2711P B6C20D9 2711P K7C4D8 2711P T7C4D8 2711P B7C4D8 2711P T7C4D8K 2711P K7C4A8 2711P T7C4A8 2711P B7C4A8 2711P K10C4D8 2711P T10...

Page 2: ...its equipment or software described in this manual Reproduction of the contents of this manual in whole or in part without written permission of Rockwell Automation Inc is prohibited Throughout this m...

Page 3: ...nd updated information Changes throughout this revision are marked by change bars as shown to the right of this paragraph New and Updated Information This table contains the changes made to this revis...

Page 4: ...4 Rockwell Automation Publication 2711P UM006E EN P January 2017 Summary of Changes Notes...

Page 5: ...erminal Mounting Clearances 30 Panel Guidelines 30 Panel Cutout Dimensions 30 Product Dimensions 31 Mount the 400 600 Terminal in a Panel 33 Mount the 700 to 1500 Terminal in a Panel 35 Remove and Ins...

Page 6: ...s 95 Touch Properties 95 Display Properties 96 Logo Manager 98 System Information 99 User Accounts 102 Services 103 Network Server Configuration 104 Printer Support 113 PDF Reader 116 Image Viewer 117...

Page 7: ...ors 163 Terminal Does Not Start Properly 164 Start up Messages and Codes 166 Check Terminal Components 168 Ethernet Connection 169 Program Launcher ActiveX Control 170 Application Does Not Run 170 Con...

Page 8: ...8 Rockwell Automation Publication 2711P UM006E EN P January 2017 Table of Contents Notes...

Page 9: ...representative Package Contents This product is shipped with the following items Terminal with FactoryTalk View Machine Edition runtime software installed and activated Product information Mounting l...

Page 10: ...10 Rockwell Automation Publication 2711P UM006E EN P January 2017 Preface Notes...

Page 11: ...n graphically letting operators quickly understand the status of their application This platform is programmed by using common development software that provides multilingual support and integrates in...

Page 12: ...systems restricting access to the desktop The first time you start the system the terminal launches FactoryTalk View ME Station Configuration mode At this point you can change the start up option and...

Page 13: ...lists software supported on the terminals TIP All terminals are initially shipped with desktop access disabled IMPORTANT Desktop access does not change the feature set of your terminal If you have a t...

Page 14: ...module is catalog number dependent Removing the AC power supply module voids the terminal warranty 3b AC power supply module with AC power input 1 100 240V AC 50 60 Hz 4 Mounting slots four 5 Etherne...

Page 15: ...are hot swappable in nonhazardous locations 2 Secure Digital SD card slot supporting cat no 1784 SDx cards 8 One USB 2 0 high speed type B device port for connecting a host computer 3a DC power input...

Page 16: ...vigation keys Use arrow keys for navigation Use Alt arrow to initiate these functions Alt left arrow Home Alt right arrow End Alt up arrow Page Up Alt down arrow Page Down 5 Function keys 400 600 Keys...

Page 17: ...eypad touch screen input 700 6 5 in 1000 10 4 in 1250 12 1 in 1500 15 in Display modules are also available with these characteristics Marine certified Conformal coated High bright display for outdoor...

Page 18: ...pplications using AC power an external remote AC to DC power supply cat no 2711P RSACDIN is available for DIN rail mounting 3 Ethernet port for controller communication 10 100 BaseT Auto MDI MDI X 4 R...

Page 19: ...ed finger or plastic stylus with a minimum tip radius of 1 3 mm 0 051 in Using any other object or tool can damage the keypad or touch screen ATTENTION Donotcarryoutmultipleoperationssimultaneously Do...

Page 20: ...atures Cat Nos Display Communication Ports USB Ports Input Power Memory MB 1 Keypad Touch Keypad and Touch Size Type RS 232 Ethernet Host Device RAM Nonvolatile 2711P K6M5A8 2711P T6M5A8 2711P B6M5A8...

Page 21: ...Keypad Touch Keypad Touch Size Type RS 232 Ethernet RAM Nonvolatile 700 Model 2711P K7C4D8 2711P T7C4D8 2711P B7C4D8 6 5 in Color DC 512 512 approx 79 MB free user memory 2711P T7C4D8K DC 2711P K7C4A...

Page 22: ...C 512 512 approx 79 MB free user memory 2711P K12C4A9 2711P T12C4A9 2711P B12C4A9 AC 1500 Model 2711P K15C4D9 2711P T15C4D9 2711P B15C4D9 15 in Color DC 512 512 approx 79 MB free user memory 2711P K15...

Page 23: ...512 MB 512 MB approximately 79 MB free user memory Ethernet RS 232 Network interface for communication module Windows CE 6 0 operating system FactoryTalk View Machine Edition runtime version 6 0 or l...

Page 24: ...ights 2711P RL7C 700 A and B 1 2711P RL7C2 C and D 1 2711P RL10C 1000 A 1 2711P RL10C2 B and C 1 2711P RL12C 1250 A and B 2 2711P RL12C2 C 1 2711P RL15C 1500 B 2 Table 20 Antiglare Overlays Cat No 1 1...

Page 25: ...32 coin cell equivalent battery Table 25 Cables Cat No Terminal Model Description Length 2711C CBL UU02 1 1 Only for Series A terminals with a mini USB port type B 700 to 1500 Programming cable that c...

Page 26: ...keypad touch PanelView Standard 600 keypad 2711P RAK7 700 keypad or keypad touch PanelView Standard 900 keypad 2711P RAT7 700 touch PanelView Standard900 touch 2711P RAK10 1000 keypad or keypad touch...

Page 27: ...and other environments due to conducted or radiated disturbances Korean Radio Wave Suitability Registration When so marked this equipment is registered for Electromagnetic Conformity Registration as...

Page 28: ...the area is known to be nonhazardous Substitution of components may impair suitability for Class I Division 2 Peripheral equipment must be suitable for the location in which it is used The battery or...

Page 29: ...ssociated nonincendive field wiring apparatus has not been evaluated for use in combination with another associated nonincendive field wiring apparatus Nonincendive Field Wiring Apparatus Associated N...

Page 30: ...ld the terminal and maintain an appropriate seal against water and dust The panel surface must be flat and free of imperfections to maintain an adequate seal and NEMA and UL Type ratings Panel Cutout...

Page 31: ...PanelView Plus 6 600 Touch Figure 7 PanelView Plus 6 600 Keypad or Keypad Touch a b c d a b d c F1 F2 F4 F3 F5 F6 F7 F9 F8 F10 1 6 1 6 6 1 a b c d Table 33 PanelView Plus 6 400 and 600 Product Dimens...

Page 32: ...m in Width b mm in Depth c Display to Logic Module mm in Depth d Display to Comm Module mm in 700 Keypad or keypad touch 193 7 58 290 11 40 55 2 18 83 3 27 Touch 179 7 04 246 9 68 55 2 18 83 3 27 1000...

Page 33: ...the terminal or the cutout dimensions on page 30 2 Verify the sealing gasket is present on the terminal This gasket forms a compression type seal Do not use sealing compounds Table 35 Lever Locking Po...

Page 34: ...ition Follow the appropriate locking sequence for the optimal terminal fit 7 Inspect all levers to verify they are in the correct and same locked position F1 F2 F4 F3 F5 F6 F7 F9 F8 F10 Flat Side of L...

Page 35: ...roperly positioned on the terminal This gasket forms a compression type seal Do not use sealing compounds Be careful not to pinch the legend strip during installation ATTENTION Disconnect all electric...

Page 36: ...ips screws to a torque of 0 90 1 1 N m 8 10 lb in by using the specified sequence making sure not to overtighten Mounting Clip Slot Mounting Clip ATTENTION Tighten the mounting clips to the specified...

Page 37: ...tly pry the terminal block to rotate it away from the terminal this releases the locking mechanism Follow these steps to replace the terminal block 1 Press terminal block base in first with block lean...

Page 38: ...device External Power Supply Use a dedicated 24V DC safety extra low voltage SELV or protective extra low voltage PELV power supply to power each PanelView Plus 6 device Three position AC Terminal Blo...

Page 39: ...und Does not connect to other equipment Connects to equipment with non isolated communication ports Dedicated isolated and ungrounded SELV source to power each terminal This prevents ground loops from...

Page 40: ...re the earth ground wire to the functional earth ground terminal on the power terminal block On 700 to 1500 terminals secure the earth ground wire to the functional earth screw on the back of the disp...

Page 41: ...earth terminal that you must connect to a low impedance earth ground The functional earth connection is on the back of the display ATTENTION The protective earth and functional earth connections to gr...

Page 42: ...earth screw on the back of display to ground bus 6 Apply power to the terminal WARNING Explosion Hazard Do not disconnect equipment unless power has been switched off and area is known to be nonhazar...

Page 43: ...ration mode and run the configuration options for the terminal default Launch the Windows Explorer desktop You can also configure a terminal to allow desktop access Terminals are initially shipped wit...

Page 44: ...rt the system by using the Reset switch 1 Insert a thin nonconductive probe into the Reset area 2 Press the switch Figure 9 Reset Switch Follow these steps to restart the system from the Windows deskt...

Page 45: ...lk View ME Station icon Topic Page Topic Page Access Configuration Mode 45 Configure Print Options 72 Terminal Settings 48 Check Integrity of Application Files 74 Load and Run Application 50 Configure...

Page 46: ...gs suchasdeviceshortcutsdefinedfortheloaded merapplication Deviceshortcuts are read only and cannot be edited For example your MER application can have CLX defined as a device shortcut name for a Cont...

Page 47: ...a 3 Press Enter when done to exit the input panel Display Area Character Keyboard Controls Table 44 Input Panel Controls Input Panel Controls Function SHF Switches keys between their shifted and unshi...

Page 48: ...File Management Copies application files and font files to the terminal an SD card or a USB flash drive You can also delete application files from the terminal an SD card or USB drive Log files gener...

Page 49: ...page 76 page 51 Diagnostics Setup page 75 Display File Management page 84 System Event Log page 76 Display Temperature Copy Applications page 66 page 66 Copy Fonts Copy Files Delete Files page 69 Keyb...

Page 50: ...replace the terminal s communication configuration with the configuration in the application 5 Select Yes or No If you select Yes any changes to the device addresses or driver properties in the RSLin...

Page 51: ...s OK This Start up Option Performs This Action Typical System Do not start FactoryTalk View ME Station Launches the Windows Explorer desktop on startup Open Go to Configuration Mode Launches FactoryTa...

Page 52: ...cation to specify whether you want to load the current application on startup 5 Press Replace RSLinx Enterprise Communications to specify whether to use the communication configuration of the current...

Page 53: ...what configuration settings to use when running the application Select No to use the RSLinx configuration of the terminal Select Yes to use the configuration of the application The terminal configura...

Page 54: ...factory with a default password and challenge question that we recommend you change Default password password case sensitive Default challenge question What is the opposite of lock Default challenge a...

Page 55: ...e the start up option You also are required to enter a password and challenge question The password is required to access the desktop from FactoryTalk View ME Station Configuration mode when pressing...

Page 56: ...r 5 Press OK The Desktop Access Management dialog box shows that a password and challenge question are set 6 Press OK to return to Terminal Settings IMPORTANT If you disallow or restrict access to the...

Page 57: ...Desktop Access Management 2 Press Answer Challenge and enter the correct response to the current challenge question 3 Press Clear Password to clear the current password and challenge question The stat...

Page 58: ...Settings Networks then Communications KEPServer Serial Port IDs If KEPServer Enterprise is not installed you get an error message Configure RSLinx Communication Properties Follow these steps to config...

Page 59: ...of stop bits used 1 or 2 Ack Poll Timeout Ack Poll timeout value in ms 20 60 000 ms Max Retries Number of retries before serial driver fails 0 10 Station Number Station number based on a specific dev...

Page 60: ...odified settings do not take effect until the terminal is restarted Ethernet Network Connections The terminal has a built in Ethernet driver You can configure this Ethernet information for your termin...

Page 61: ...box 5 Press Close Field Description Valid Values Use DHCP Enables or disables Dynamic Host Configuration Protocol DHCP settings DHCP automatically allocates networkdevices andconfigurations to newlyat...

Page 62: ...s Ethernet Configuration to select an Ethernet link option for your Ethernet connection The Auto option automatically senses the link option and speed based on the terminal connection to a network Def...

Page 63: ...ice name 3 Press Device Description to enter a description for the device 4 Press OK Field Description Valid Values Primary DNS The address of the primary DNS resolver xxx xxx xxx xxx Secondary DNS Th...

Page 64: ...hat are stored on the terminal Deleting application mer files font files or generated log files Copying application files or font files between storage locations Delete Application File or Font File Y...

Page 65: ...elect a file from the list 4 Press Delete 5 Select Yes or No when asked if you want to delete the selected application or font file from the storage location Delete Log Files You can delete generated...

Page 66: ...of the terminal External Storage 1 SD card loaded in the card slot of the terminal External Storage 2 USB flash drive connected to a USB host port 3 Select a file from the storage location 4 Press Des...

Page 67: ...700 to 1500 CCFL displays only press Terminal Settings Display Display Temperature 700 to 1500 terminals with a cold cathode fluorescent lamp CCFL backlight require temperature control when the intern...

Page 68: ...een saver To disable the screen saver select the Disabled option 3 Increase or decrease the brightness intensity of the screen saver by pressing the up and down cursor buttons 4 Press Advanced Setting...

Page 69: ...cify the number of times a key is repeated per second when you hold a key down Valid values for the keypad are 0 and 2 30 The keyboard is device dependent but typical values are the same 3 Press Repea...

Page 70: ...erminal Settings Input Devices Touch Screen Calibration 2 Follow the instructions on the screen When the calibration is complete you see a message that indicates new calibration settings have been mea...

Page 71: ...l distance between touch screen presses The process is identical to setting the double click sensitivity for the mouse 1 Press Terminal Settings Input Devices Touch Screen Double Tap Sensitivity 2 Dou...

Page 72: ...rinters that do not configure automatically to the appropriate driver can be installed manually Follow these steps to access the print setup 1 Press a Terminal Settings Print Setup option Alarm Print...

Page 73: ...re printed regardless of how long they have been in the queue You can change the number of messages 500 messages or timeout period whichever is first 168 hours 7 days If the queue has 350 messages aft...

Page 74: ...2 Press either of the Enable options to enable or disable file integrity checks Enable Check of the MER Enable Check of the Runtime Files By default integrity checks are automatically performed on the...

Page 75: ...uting dialog box lets you access these dialog boxes Remote Log FactoryTalk View Diagnostics List Each dialog box shows a list of messages that can be sent to that destination The list shows the status...

Page 76: ...event and press More Details to display log details for that event 3 Press Clear All to clear all system event logs 4 Press Close System Information You can view terminal and firmware revision inform...

Page 77: ...t of storage or program memory in use Amount of available nonvolatile memory 3 Press Close to return to previous dialog box 4 Press Runtime RAM Usage to troubleshoot runtime anomalies by showing the a...

Page 78: ...e number and website for your terminal 3 Press Close until you return to terminal settings Enable or Disable the Alarm Display Each new alarm that occurs on the terminal is displayed in the alarm disp...

Page 79: ...K when done Change the Time for Terminal Operations Follow these steps to adjust the time for terminal operations 1 Press Terminal Settings Time Date Regional Settings Time The current time appears in...

Page 80: ...e zone supports daylight savings you can press Daylight Savings 3 Press Daylight Savings to enable or disable daylight savings for the selected time zone Daylight savings is set to Yes for all time zo...

Page 81: ...led on the terminal Languages are installed as a part of the operating system 1 Press Terminal Settings Time Date Regional Settings Regional Settings Language 2 Select a language by pressing the up an...

Page 82: ...ro tt AM or PM symbol 7 23 02 AM or 1 13 31 PM 11 43 59 AM hh mm ss tt hh hour with leading zero tt AM or PM symbol 07 23 02 AM or 01 13 31 PM 11 43 59 PM H mm ss H hour in 24 hour format no leading z...

Page 83: ...The date is updated in the Sample area as you make selections 3 Press Separator to change the separator for the date elements The separator can be 3 characters The default separators are or 4 Press OK...

Page 84: ...ident on Terminal on page 177 Press Terminal Settings Font Linking to access this function Listoffontsloadedonthe terminal Shows the location and name of the font that is linked to the base font used...

Page 85: ...shell Mouse and touch screen support Common dialog box Control panel Network user interface Soft keyboard input panels PDF reader Topic Page Windows CE 6 0 Standard Features 85 Windows CE 6 0 with Ext...

Page 86: ...lopment Kit SDK Net Compact Framework version 3 5 or later C libraries and runtimes Component services DCOM COM OLE Message queueing MSMQ MSXML version 3 0 or later MFC for devices version 8 0 or late...

Page 87: ...tween computers on a network VNC server Disabled Virtual Network Computing VNC is a graphical desktop sharing system used to remotely control another computer It transmits keyboard mouse events from o...

Page 88: ...put Panels Different soft keyboards or input panels are available for entering data You can access these input panels from the taskbar Keyboard and large keyboard CHT Chajei Chinese CHT Phonetic Chine...

Page 89: ...ft keyboard Internet Options 1 Configures Internet Explorer settings Keyboard 2 Configures an external USB keyboard Keypad Configures thekeypad on the terminal display if one is present Logo Manager L...

Page 90: ...card Follow these steps to perform a backup 1 Insert a USB flash drive or SD memory card into the appropriate slot of the terminal 2 In the control panel double click the Backup Restore icon 3 Click...

Page 91: ...age to a terminal from a USB flash drive or SD card 1 Insert the USB flash drive or SD memory card into the appropriate slot on the target terminal 2 In the control panel double click Backup Restore 3...

Page 92: ...9 Click Yes to start the restore The terminal starts the restore process This process can take a few minutes When the restore has completed successfully the terminal restarts IMPORTANT d Do not remove...

Page 93: ...ew Plus 6 terminal and memory usage of each process System Event Log The System Event Log tab of the PanelView Hardware Monitor displays warnings errors and events logged by the terminal The log provi...

Page 94: ...peratures The Monitors tab provides a visual status and current temperature of the CPU logic board and terminal display The temperature is updated every 10 seconds Table 51 Battery Conditions Conditio...

Page 95: ...s the character repeat behavior of keys on the keypad or attached keyboard When character repeat is enabled you can set the repeat delay and repeat rate of keys Verify your settings by pressing a key...

Page 96: ...ges are in the Windows folder Desktop Appearance The Appearance tab in Display Properties controls the visual style and colors of the desktop and other window elements Two custom schemes and images ar...

Page 97: ...e timeout The default idle time is 10 minutes When the screen saver is activated the dimmer controls the backlight intensity level You set the brightness level of the dimmer in the range 0 100 The def...

Page 98: ...s to apply a new logo to the splash screen and screen saver 1 Double click the Logo Manager icon The Logo Manager opens with the current logo 2 Click Load 3 Select the location of the new image you wa...

Page 99: ...he Startup Options tab in the System Information dialog box lets you set these options at startup Show or hide battery warning Launch the platform as open or closed system Disable or enable Safe mode...

Page 100: ...tem at startup Open launches the Windows CE desktop on startup Closed default launches FactoryTalk View ME Station Configuration mode on startup You can also allow or restrict desktop access within Fa...

Page 101: ...devices on the network by providing a device name and description Watchdog Error Options Description Always show watchdog errors at startup Shows the fatal watchdog error error 02 at startup and halt...

Page 102: ...a user account 1 Double click the User Accounts icon 2 Click in the user name field and type a name 3 Click in the Password field to clear the field and type a password Asterisks display as you type...

Page 103: ...servers that are supported by the terminal and lets you enable start or disable stop each server The ViewPoint server is not supported on the 400 and 600 terminals and appears red The buttons are colo...

Page 104: ...abled users are not required to enter a password when connecting to the terminal Enabled for view only Security Enable Security Check this option to require password protection for VNC connections to...

Page 105: ...only password then enter a seven character password in the field that opens 3 Click OK then restart the service to apply the new settings Follow these steps to launch a VNC connection to view terminal...

Page 106: ...ear View Only Check Enable security 2 Select Password then enter a password for control privileges Passwords are a maximum of seven characters 3 Select View only password and enter a password for view...

Page 107: ...ct Click the network connection icon in the system tray to view IP information The Standard VNC Authentication dialog box opens 6 Enter the control password that was defined in the VNC configuration d...

Page 108: ...this option to require a user nameand password to access the web server Disabled unchecked Default Web Page Specifies default web pages users can access default htm index htm Allow Directory Browsing...

Page 109: ...port number of the output mask used for debugging 23 Base Directory Specifies the path where the FTP log file and other support files are stored Windows Log Size Specifies the maximum size of the fil...

Page 110: ...the Temp folder which is the FTP default directory on the terminal The folder shows two files If you launch the FTP connection from your browser you might see this view To see the folder view click P...

Page 111: ...the FTP Folder Error dialog box If you launch the FTP connection from your browser a prompt can appear notifying you that Internet Explorer cannot display this web page Choose Page File Open FTP site...

Page 112: ...apter List Provides a list of valid adapters all adapters Max Printer Swap Size Specifies the maximum size of the printer swap file 4096 bytes Security Options Use Authentication Check this option to...

Page 113: ...inter to a USB host port on the terminal 2 Plug the power cord of the printer into an outlet and turn the printer on Windows detects your plug and play printer and in many cases installs it without re...

Page 114: ...of the printer Printer configuration includes the printer name manufacturer and model printer driver and port specific parameters 5 Right click the printer and print a test page to verify installation...

Page 115: ...n outlet and turn the printer on 3 From the desktop control panel open Printers 4 Click Add Local Printer 5 Follow the Add Local Printer Wizard instructions to configure the printer a Verify the conne...

Page 116: ...map to view another area of page at the same zoom level Prev Next TIP If a keyboard is attached you can use the Page Up and Page Down keys for page navigation On keypad terminals hold down the Alt key...

Page 117: ...r choose Start Programs File Viewers Image Viewer imageviewer For help on using the viewer see the help available from the Image Viewer menu Table 59 Command Prompt Parameters Parameter Parameter Func...

Page 118: ...118 Rockwell Automation Publication 2711P UM006E EN P January 2017 Chapter 4 Windows CE Operating System Notes...

Page 119: ...the Display 137 ATTENTION Prevent Electrostatic Discharge This equipment is sensitive to electrostatic discharge which can cause internal damage and affect normal operation Follow these guidelines wh...

Page 120: ...onnector with the connectors on the display module 4 Push down on the logic module until it is firmly seated 5 Tighten the four captive screws that secure the logic module to the display module and to...

Page 121: ...the communication module if necessary and torque the four screws to 0 58 N m 5 7 lb in Install or Replace a Communication Module The communication module installs over the logic module Communication m...

Page 122: ...the bottom of the module aligns with the connector on the logic module 4 To prevent ESD between the modules let the communication module touch the logic module before making the connection 5 Push dow...

Page 123: ...0 1000 1250 or 1500 display module Follow these steps to replace the display module 1 Disconnect power from the terminal 2 Remove the terminal from the panel 3 Detach the communication module if attac...

Page 124: ...N m 5 7 lb in Replace the Bezel You can replace the bezel on the 700 1000 1250 and 1500 terminals It is not necessary to remove the logic module or communication module before removing the bezel excep...

Page 125: ...module The number of screws varies for each terminal type 6 Remove the sealing gasket 7 Lift the back of the display module away from the bezel Work on a clean flat stable surface to protect the displ...

Page 126: ...the bezel and tighten to a torque of 1 35 1 58 N m 12 14 lb in 7 On touch screen terminals reattach the small metal plate to the back of the display module and torque the two screws to 0 58 N m 5 7 lb...

Page 127: ...Lift the LCD display and detach the display connector from the circuit board The circuit board layout can vary for each terminal model The location of the connector varies by model 5 Detach the backl...

Page 128: ...s the backlight then pull out the backlight b Insert the new backlight 7 Follow these steps for the 1250 and 1500 displays a Remove the screws that secure the backlights and remove the backlights For...

Page 129: ...s step and torque to 0 117 N m 1 04 lb in 8 Attach the LCD display connector to the circuit board Refer to step 4 9 Attach the backlight connector to the circuit board Refer to step 5 10 Secure the LC...

Page 130: ...l waste The collection and recycling of batteries helps protect the environment and contributes to the conservation of natural resources as valuable materials are recovered ATTENTION Shock Hazard Fail...

Page 131: ...battery snaps into place 6 Close the battery cover and push the end in until you hear a click 700 to 1500 Terminals Follow these steps to replace the battery 1 Disconnect power from the terminal 2 Pl...

Page 132: ...odule with the connectors on the back of the display module 10 Push down on the logic module until it is firmly seated 11 Tighten the four captive screws that secure the logic module to a torque of 0...

Page 133: ...ock connected to the AC power supply module into the terminal 4 Insert the two short tabs on the AC module into the slots on the back of the terminal 5 Push down on the module until the two long tabs...

Page 134: ...ustom label 1 Remove the Allen Bradley label by using your fingers or a tweezers 2 Clean area with damp cloth and isopropyl alcohol 3 Remove adhesive backing of new label and affix to the same locatio...

Page 135: ...Rockwell Automation Publication 2711P UM006E EN P January 2017 135 Install and Replace Components Chapter 5 3 Slide the new legend insert into the same slot...

Page 136: ...erminal 2 Remove the display module bezel as described on page 124 3 Pull the legend inserts out from the slots on the bezel 4 Slide the new legend strips into the slots until only the end tab is visi...

Page 137: ...erminal 2 Use a clean sponge or soft cloth with mild soap or detergent to clean the display 3 Dry the display with a chamois or moist cellulose sponge to avoid water spots Remove fresh paint splashes...

Page 138: ...138 Rockwell Automation Publication 2711P UM006E EN P January 2017 Chapter 5 Install and Replace Components Notes...

Page 139: ...of installation when wiring the devices In addition to the NFPA guidelines here are some other guidelines to follow Routecommunicationcablestoterminalbyaseparatepathfromincomingpower Donotrunsignalwi...

Page 140: ...ash drives for external storage Supported printers Cameras modems and bar code readers For a list of compatible devices go to http www rockwellautomation com knowledgebase and search the Knowledgebase...

Page 141: ...ror free transmissions Connect only externally powered USB hubs to the terminal Before attaching devices to a USB hub make sure the power adapter is connected and powered on Table 62 USB Connector Pin...

Page 142: ...Pin Name Pin Pin Name RJ45 Connector 1 Transmit 5 Unused 2 Transmit 6 Receive 3 Receive 7 Unused 4 Unused 8 Unused Table 64 Ethernet Status Indicators Indicator StatusIndicator Color Description Link...

Page 143: ...e most efficient route for a message packet within a network or by routing packets from one sub network to another A sub network is a separate part of an organization s network identified through IP a...

Page 144: ...the controllers The maximum cable length for serial communication is 15 24 m 50 ft Figure 16 RS 232 Serial Port 1 5 6 9 Insert plastic tie wrap in the hole anduse asstrain relief for all attached cabl...

Page 145: ...Modem Connection Construct a Null Modem Cable To construct a null modem cable refer to this pinout Table 67 Null Modem Pinout Pin Description PanelViewPlus6 9 pin 9 pin Modem PanelViewPlus6 9 pin 25...

Page 146: ...at No 2711 NC14 10 m 32 7 ft Cat No 2706 NC13 3 m 10 ft 25 pinto9 pinAdapter if required Computer Table 68 Upload Download Cable with Handshaking PanelView Plus 6 Port DCE Computer Port DTE with Hands...

Page 147: ...e has indicators that show the status of the DH 485 or DH network connection IMPORTANT See your controller documentation for appropriate controller connections Table 70 DH 485 and DH Status Indicators...

Page 148: ...NT A daisy chained network is recommended We do not recommend a hybrid star daisy chain networks as shown Table 71 Belden 3106A Wire Connections For this Wire Pair Connect this Wire To this Terminal S...

Page 149: ...nals on the DH connectors on the processor Follow these guidelines when installing DH communication links Do not exceed these cable lengths Trunk line cable length 3048 m 10 000 ft Drop cable length 3...

Page 150: ...information and product descriptions of ControlNet products ControlNet Protocol The terminals support Unscheduled and Scheduled messaging Scheduled I O and redundant cabling with PLC 5C and ControlLo...

Page 151: ...o terminals that are ordered as pre configured units with the ControlNet module Table 73 ControlNet Scheduled Communication Requirements Minimum Version FactoryTalk View Studio 6 0 or later FactoryTal...

Page 152: ...munication module If you attempt to connect a second network to the module your communication system can operate erratically WARNING When used in a Class I Division 2 hazardous location this equipment...

Page 153: ...SK DH DH port 700 to 1500 terminals only Require 2711P RN6 2711P RN6K Shielded twinaxial cable 1770 CD Table 75 PanelView Plus 6 Terminals to PLC 5 and MicroLogix Controllers Protocol PanelView Plus 6...

Page 154: ...ontrolNet ControlNet port 700 to 1500 terminals only Require 2711P RN15S 2711P RN15SK Use 1756 CNB module with ControlNet cable 1769 L35CR 1769 L32C 1768 CNB or 1768 CNBR with ControlNet cable DH DH p...

Page 155: ...ation protocols and drivers including Kepware drivers Windows fonts Windows CE components FactoryTalk components User extensions A firmware upgrade does not affect these terminal components or setting...

Page 156: ...rminals 4 Download the upgrade file exe to a temporary folder on the same drive as FactoryTalk View Machine Edition ME software 5 Run the upgrade file exe installation procedure The FUW is installed i...

Page 157: ...rade Card Follow these steps to copy firmware files to a USB flash drive or SD card 1 Insert either a USB flash drive or an SD card into the appropriate slot on your computer 2 Run the Firmware Upgrad...

Page 158: ...rmware then click Next Kepware drivers are already installed on the PanelView Plus 6 terminals The final dialog box summarizes your choices for creating the firmware upgrade card 6 Click Finish to cop...

Page 159: ...arts and displays a progress bar during the upgrade When the upgrade is complete the terminal restarts executing the new firmware 3 Remove the USB flash drive or SD card from the terminal IMPORTANT Do...

Page 160: ...inal on the network Follow these steps to copy firmware files to the terminal over a network by using RSLinx Enterprise software and Ethernet communication 1 Run the Firmware Upgrade Wizard In Factory...

Page 161: ...rmware source files on your computer where the FUP was installed The default location is shown b Choose the version of the upgrade firmware from the pull down menu c Click Next It can take several sec...

Page 162: ...s to continue with the update A progress bar updates as firmware files are copied to the terminal 10 Click OK when the firmware upgrade is complete The terminal restarts executing the new firmware IMP...

Page 163: ...25 Status Indicators Topic Page Status Indicators 163 Terminal Does Not Start Properly 164 Start up Messages and Codes 166 Check Terminal Components 168 Ethernet Connection 169 Program Launcher Active...

Page 164: ...flashes when communication is active If the indicators remain off the power supply or logic module has failed Check the power cable If the power is not within range replace the power supply If the pow...

Page 165: ...click the System Event Log tab Refer to System Event Log on page 93 Table 79 Checking Voltage and Temperature Conditions Check forThese Conditions Where What to Do Battery voltage 2 75V DC From termin...

Page 166: ...Font Collection Firmware Revision Machine Edition Firmware Revision FactoryTalk ViewPoint Firmware Revision BL 02 12 OS 02 14 01 OSEX APP APPEX SERV COMM FONT 06 10 01 03 02 51 02 10 01 01 05 51 OS E...

Page 167: ...l A5 Firmware stored image verification failure Fatal D2 Invalid or missing OS firmware image Fatal FF Power on Self test POST Failures Failed RAM Fatal 03 A fatal error during POST is usually due to...

Page 168: ...e not working then it is an application issue Table 82 Resolve Anomalies with Display Symptom Recommended Action The display is dim or unreadable Check the brightness setting In FactoryTalk View ME St...

Page 169: ...tings Networks and Communications Network Connections Network Adapters Fromthe control panel on the terminal desktop open Network and Dial up Connections If DHCP is enabled the device expects a valid...

Page 170: ...cut path Check the shortcuts in the Windows Startup folder Windows StartUp Check the syntax of each shortcut path in the Startup folder and verify that a valid target application exists Check that the...

Page 171: ...and the destination host Other diagnostic tips that can help include the following Take advantage of alternate connectivity mouse versus touch screen keyboard versus keypad serial communication and a...

Page 172: ...d enters Configuration mode The HMI application runs the next time the system is reset Restore factory defaults Restores all storage media on the terminal to its initial factory default state includin...

Page 173: ...avigateinMaintenancemode TIP To access this menu from a fault state press the Reset switch then press and hold the Default switch until you see the menu COMM FAULT DEFAULT RESET COMM FAULT DEFAULT RES...

Page 174: ...atal code 0F you need to restore your terminal to its out of box factory default state Follow these steps to restore factory defaults from Maintenance mode 1 While pressing and holding the Default swi...

Page 175: ...fault button pressed please select maintenance options Maintenance Menu ver 0x xx Special BOOT Action None Display resolution AUTO Continue booting with selected options Continue with this system boot...

Page 176: ...176 Rockwell Automation Publication 2711P UM006E EN P January 2017 Chapter 8 Troubleshooting Notes...

Page 177: ...on Latin languages and scripts including Arabic Hebrew Vietnamese Thai Hindi Devanagari and other Indic languages ThefontalsoincludesChinese Japanese andKorean CJK support Table 87 True Type Fonts Tru...

Page 178: ...trebucit ttf Verdana Verdana verdana ttf Verdana Bold verdanab ttf Verdana Bold Italic verdanaz ttf Verdana Italic verdanai ttf Webdings webdings ttf Wingding wingding ttf PanelView Fonts PV 12 x 24 P...

Page 179: ...or yellow and become brittle over time Using an antiglare overlay catalog number 2711P RGT12 protects the front of the terminal from direct exposure to UV radiation and increase its field life Using a...

Page 180: ...the internal enclosure temperature below 55 C 131 F Use a heater in installations where the ambient temperature is below 0 C 32 F Backlight Considerations The backlight of the high bright display gen...

Page 181: ...display modules 22 logic modules 23 clean display 137 closed system 12 100 communication controller address 60 ControlNet 150 DH DH485 module 147 DH485 148 DHPlus 149 Ethernet 60 142 KEPServer 58 112...

Page 182: ...ctory defaults 172 FactoryTalk View Machine Edition Station 13 FactoryTalk View ME 58 76 78 alarm display enable or disable 78 battery voltage 77 check file integrity 74 configuration mode 45 cursor 6...

Page 183: ...y usage 76 control panel 94 FactoryTalk View ME 76 Microsoft Office viewers Excel 12 87 PowerPoint 12 87 Word 12 87 mounting 35 hardware 25 mouse 69 71 troubleshooting 168 N network servers 87 103 ena...

Page 184: ...oryTalk View ME Station 51 displaying battery warning 99 displaying watchdog errors 101 FactoryTalk View ME 51 open or closed system 100 run configuration mode 51 52 run loaded application 53 status i...

Page 185: ...nnection example 106 control operations 104 security 104 view only connection example 105 view only operations 104 voltage battery 94 165 W watchdog errors 101 web browser 12 web server 87 configurati...

Page 186: ...186 Rockwell Automation Publication 2711P UM006E EN P January 2017 Index Notes...

Page 187: ......

Page 188: ...product Use the code to route your call directly to a technical support engineer http www rockwellautomation com global support direct dial page Literature Library Installation Instructions Manuals B...

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