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Troubleshooting
Problems
Possible solutions
Resolving cursor issues
1.
In wired mode, connect the USB
charging cable to another USB
port. Wait until a notification
appears indicating that the driver
installation is complete before you
use the mouse.
2.
In 2.4GHz wireless mode, connect
the USB wireless dongle to another
USB port or connect the USB
wireless dongle and USB charging
cable to the dongle extender.
Wait until a notification appears
indicating that the driver installation
is complete before you use the
mouse.
3.
Ensure that the sensor is not
obstructed or dirty.
4.
Glass or very smooth glossy surfaces
are not suitable for the mouse
sensor to capture movement. Using
a dark colored fabric mouse pad
can improve the tracking.
5.
Save any data, close any open
program(s), and then restart the
laptop/desktop. When you do not
have another mouse or touchscreen,
hold the power button down for at
least 15 seconds to turn the laptop/
desktop off. All unsaved data will
be lost.
