Troubleshooting
|
25
Problems
Possible solutions
Mouse lights do not turn on
1.
Press any button to wake the mouse
from sleep mode.
2.
In wireless mode, ensure that the
battery has sufficient battery power.
3.
In wired mode, connect the USB
charging cable to another USB
port. Wait until a notification
appears indicating that the driver
installation is complete before you
use the mouse.
4.
In 2.4GHz wireless mode, connect
the USB wireless dongle to another
USB port or connect the USB
wireless dongle and USB charging
cable to the dongle extender.
Wait until a notification appears
indicating that the driver installation
is complete before you use the
mouse.
5.
Restart the computer.
Mouse is not running based on
the configuration selected in
the Alienware Command Center
(AWCC) application.
1.
Ensure that the Alienware
Command Center (AWCC)
application is installed on your
computer.
2.
Open the Alienware Command
Center (AWCC) application
and ensure that the selected
configuration is set up and saved.
