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Troubleshooting
Problems
Possible solutions
Resolving cursor issues
1.
In wired mode, connect the
USB wireless dongle extension/
charging cable to another USB A
port. A notification may appear
indicating that the driver installation
is in progress. If so, wait until a
notification to appear indicating
that the driver installation is
complete before you use the
mouse.
2.
In wireless mode, connect the
USB wireless dongle to another
USB A port. A notification may
appear indicating that the driver
installation is in progress. If so,
wait until a notification to appear
indicating that the driver installation
is complete before you use the
mouse.
3.
Ensure that the sensor is not
obstructed or dirty.
4.
Glass or very smooth glossy surfaces
are not suitable for the mouse
sensor to capture movement. Using
a dark colored fabric mouse pad
can improve the tracking.
5.
Save any data, close any open
program(s), and then restart the
laptop/desktop. When you do not
have another mouse or touchscreen,
you may have to hold the power
button down for at least 15 seconds
to turn the laptop/desktop off. You
may lose any data that is not saved.
