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Alert-it Pulse Companion, Handbook

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Alert-it Pulse Companion Handbook Download Page 23

Common Fault Conditions

23

Pulse Companion ‘Status’ Light

Armband LED

The Pulse Companion has a single Red/Green light.

Whilst monitoring the armband LED colour will change as the heart rate varies, please see below for the default 
colour the LED will change to;

Light off

Device is powered down

Blinking red every 4 seconds

Device is in standby  
(Press •

•

• button to start scanning)

Blinking green every second

Scanning for armbands

Blinking green rapidly

Armband discovered

Blinking green every 4 seconds

User is being monitored

Blinking red every second

Heart rate high / low alarm condition

Blinking red/green/red/green

Alarm has been disarmed

Blinking red/green/green

Fault 26 - Check Armband

Blinking red/red/green

Fault 18 - Armband Lockup

Three red flashes

Charging

Blinking purple every 1.5 seconds

No heart rate detected

Red for 2 seconds

Unit is shutting down

Summary of Contents for Pulse Companion

Page 1: ...L E S S S T R E S S C A R I N G H A N D B O O K ...

Page 2: ...nsure the correct set up use and maintenance of your new product for years to come If you have any questions or require assistance in regards to the Pulse Companion or any other Alert iT product our experienced team are on hand to help Please find contact details below Don t forget you can also join us on Facebook Twitter and LinkedIn where you ll find even more information and advice Head Office ...

Page 3: ...use the App 11 Scanning 11 Setting the Thresholds 12 Settings 13 Advanced Settings 14 Pairing armbands 15 Using the Pulse Companion 16 Armband Placement 16 Changing the Armband due to low battery 17 Changing the Armband 17 Turning the armband off 17 Turning the Pulse Companion off 19 Device Positioning 19 Wall Mounting 20 Removing the Pulse Companion from Service 20 Contents Continued Overleaf 3 ...

Page 4: ... Pulse Companion Status Light 23 Armband LED 23 Maintenance Instructions 24 Routine Testing 24 How to Clean the Devices 24 Changing Batteries in the Pulse Companion 24 Pager Function 25 Disclaimers Continued 26 Important Information 27 Pulse Companion Specification 28 Certification 28 Pager Specification 29 Certification 29 Routine Testing Sheet 30 Notes 31 Contents 4 ...

Page 5: ...se alarm rate if the thresholds are set close to the observed min and max values Limitations The device is not proven to predict seizure onset The device is not intended to be used during physical activity The device is not intended to be used to guide medical therapy decisions The device is not intended to be used as a stand alone monitoring device The armband can give false readings when not wor...

Page 6: ...upport outside of Alert iT s office hours please contact our sales team and ask about our Premium support packages For 3 years from the date of purchase of the initial equipment Alert iT will offer you for the Pager Pulse Companion Armband 1 year Access to support between the hours of 9 00am and 5 00pm each weekday excluding Public Holidays via the telephone help line for the purposes of fault dia...

Page 7: ...C 1 x Mains USB Charger for Sensor D 1 x Pulse Companion Includes 2 x AAA Non rechargeable Batteries fitted 2 x spare Batteries E 1 x Advancer pager Includes 2 x AA Ni MH Rechargeable Batteries F 1 x 9v Pager Power Supply 1 x Wall Mounting Kit Not Shown 2 x Sticky pads Wall screws Wall plugs C F E B D A ...

Page 8: ...king style seizures our Companion Mini Companion or Guardian monitor may be more suitable Please note that the heart rate reading provided by the wearable sensor can struggle to accurately track the heart rate when the user is moving around As such the sensor performs best when the user is in bed or sat down If the sensor is to be used while moving around the alarm thresholds can be widened to acc...

Page 9: ... 17 Turn on the Pulse Companion by pressing and holding the button for 3 seconds The pulse companion will automatically pair to the armband The LED will flash green every second while scanning for the band then flash green rapidly when it is detected and paired The light on the Pulse companion will blink green every 4 seconds when monitoring See page 23 for more information For unpaired armband pl...

Page 10: ...tooth Smart We do not guarantee full compatibility with custom or unofficial versions of Android running on phones or tablets Other mobile platforms We do not support Windows and Blackberry phones PLEASE NOTE Not all devices that list Bluetooth 4 0 in the specifications actually support Bluetooth Low Energy We suggest contacting the manufacturer directly for complete information Pager Figure 3 Tur...

Page 11: ... device You can assign a more memorable nickname for your device once connected See page 13 Disconnect after 30 minutes This forces the app to automatically disconnect from the Pulse Companion after 30 minutes If you wish to continuously see the BPM reading for longer periods you should un tick this box Please note This will reduce battery life For Trouble Shooting Press Figure 4 Figure 5 The Aler...

Page 12: ...llow the exact threshold value to be entered manually Please Note The lowest possible limit that can be set is 30 the highest is 199 The green area can be reset by pressing the Reset High Low button found on the Settings page Page 13 Current status will be represented by the icons in the table above press Status for more details For Trouble Shooting Press Figure 6 Max Threshold Current BPM Status ...

Page 13: ...and Battery Displays the current battery level in the armband Pulse Companion Battery Displays the current battery level in the Pulse Companion Reset High Low This resets the highest and lowest BPM readings seen by the Pulse Companion Advanced Settings Contains additional configuration settings see page 14 Test Sends out a test alarm to the pager for 3 seconds For Trouble Shooting Press ...

Page 14: ... alarm will automatically disarm its self if ignored for 30 minutes Disarm Time When an alarm is triggered then disarmed by pressing the button or the Alarm Timeout timer has expired the pulse companion will re arm automatically after this period Always Adverising This allows you to pair to the device at any time without needing to press the button first Enable Password If you wish to protect the ...

Page 15: ...ange are already known to the Pulse Companion and will be paired when the green one is turned off Armbands shown in black are turned on but as they are un ticked they will not be paired to automatically To add a new armband Turn it on and fit to your arm then press the Refresh button The new armband will appear in black Tick the box next to its name then click Save Additional Info We have limited ...

Page 16: ...esholds the Pulse Companion will raise an alarm indicated by the status LED flashing red every second the pager will alarm Urgent When you attend to the user press the button to Disarm the alarm for the Disarm Time default 10 minutes this will temporarily reset the pager alarm To resume monitoring press the button again ensuring that the Pulse Companion LED is flashing green every 4 seconds PLEASE...

Page 17: ...ot required for the rest of the day 1 Ensure user is still wearing armband 2 Turn the armband off by holding its big button for 5 seconds remove when convenient 3 Fault 26 will now appear on the pager screen press the Up arrow to silence the fault tune for 5 minutes 4 Hold the button for three seconds on the Pulse Companion to acknowledge the fault alarm The Fault 26 on the pager will now clear af...

Page 18: ... minutes for the fault to clear Monitoring Press the mute SEL button on pager Pager silenced for 5 minutes 5 minutes Later Turn off Armband Fault 26 shown on pager Hold the button for 3 seconds Fault 26 will clear in 6 minutes Pager will re alarm Pager will then clear after 1 minute Status LED flashes red green green Status LED flashes red every 4 seconds Press the mute SEL button on pager PLEASE ...

Page 19: ...isplay RF Fail when the device is out of range or switched off The button on the Pulse Companion needs to be pressed when attending alarms and when changing armbands so the Pulse Companion will need to be kept accessible e g not hidden in a locked draw The device can be left on a bedside table or mounted on the wall next to the bed Or be carried on a person The Armbands battery typically lasts in ...

Page 20: ...ce A wall mounting kit consisting of sticky pads and two countersunk screws with wall plugs is included in the box The device can be turned off by holding the button for 8 seconds the light will flash red rapidly when shutting down Upon shutting down it will send out an Alarm Off call to the pager This will stay on the pager permanently until the device is turned back on IMPORTANT The pulse compan...

Page 21: ...arm RF Fail This condition could occur if The Pulse Companion is too far away from the pager Range 450 meters The Pulse Companion is turned off Batteries flat There is a hardware fault with either the Pulse Companion s transmitter or the Pagers receiver When the battery in the Pulse Companion gets low the pager will display Batt Low When the battery in the Pulse Companion gets very low the pager w...

Page 22: ...ton for 3 seconds to confirm this After 6 minutes the Fault 26 will clear from the pager The pager can be silenced in the meantime by pressing the up button The armbands battery has run down Charge the armband See page 17 for more information There is a safety feature in the Pulse Companion that will raise a fault condition if it thinks the armband has locked up but is still giving out a valid hea...

Page 23: ...e is in standby Press button to start scanning Blinking green every second Scanning for armbands Blinking green rapidly Armband discovered Blinking green every 4 seconds User is being monitored Blinking red every second Heart rate high low alarm condition Blinking red green red green Alarm has been disarmed Blinking red green green Fault 26 Check Armband Blinking red red green Fault 18 Armband Loc...

Page 24: ... Wiping with cotton wool pads or cloth moistened compressed until dripping stops with a mild detergent 0 5 washing up liquid solution or wetting with strong disinfectant including Chlorine based cleaners Wiping with a disposable 70 isopropyl alcohol wipe or baby wipe The Settings screen displays the current battery life of both the armband and the Pulse Companion Turn the Pulse Companion off See p...

Page 25: ...old the Menu button for 3 seconds to enter the Set up Edit menu Use the right key to scroll to the menu item Turn Off Select Turn Off with the up key and the pager will turn off To snooze any active alarm fault tunes press the Up arrow this will snooze any active alarm calls for 5 minutes See pager handbook for further details at www alert it co uk support Figure 13 PLEASE NOTE While the pager is ...

Page 26: ...ythm 24 heart rate monitors If you use the Rhythm 24 heart rate monitors you agree that you do so at your own risk Prolonged contact with wearable devices may contribute to skin irritation or allergies in some users To reduce irritation follow three simple wear and care tips 1 Keep it clean 2 Keep it dry 3 Don t wear it too tight If you notice any skin irritation remove the device If symptoms pers...

Page 27: ...t conduct a risk assessment to determine if the level of reliability offered by the monitor is sufficient or if additional monitoring is needed Contact the manufacturer for assistance with Risk Evaluation Tools 12 Additional levels of mechanical protection may be needed for some disorders Contact the manufacturers for advice 13 The carer must never clear an alarm without checking the user s condit...

Page 28: ...his product is in compliance with the Radio Equipment Directive 2014 53 EU The product contains a radio transmitter compliant to EN 300 220 2 operating at 434 075 MHz wideband 10mW power Class 8 less than 1 duty cycle Class 2 The full text of the EU declaration of conformity is available at the following internet address www alert it co uk support The system complies with EN 60601 for Class 2 Elec...

Page 29: ...Home Healthcare environment Hereby Alert iT Care Alarms declares that this product is in compliance with the Radio Equipment Directive 2014 53 EU The system has a radio receiver compliant to EN 300 220 2 Class 2 operating at 434 075 MHz wideband The full text of the EU declaration of conformity is available at the following internet address www alert it co uk support The system complies with EN 60...

Page 30: ...30 Serial Number Test Signature Date 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Routine Testing Sheet ...

Page 31: ...31 Troubleshooting ...

Page 32: ...icestershire LE67 3NR Call 44 0 1530 239 900 Visit www alert it co uk Social AlertitCareAlarms Alert_iT_Care Alert iT or join our supportive Epilepsy Forum UH1482A Pulse Companion Handbook v9 0 BHTA British Healthcare Trades Association DESIGNED MANUFACTURED IN THE UK iT s Designs Ltd Trading As Alert iT Care Alarms ...

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