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Aleratec PortaCruiser 350108, User Manual

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Aleratec PortaCruiser 350108 User Manual Download Page 56

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Technical Support

After reading this User Guide, if you need additional assistance with this product, 

please contact Aleratec Technical Support. Our technical staff will be happy to assist 

you, but they may need your help to better assist you. 

Contacting support without all the necessary information can be both time 

consuming and frustrating. Therefore, please try to have the following information 

ready before calling:

Part Number - the part number is located on the bottom of the HDD PortaCruiser.

1. 

Serial Number - the serial number is located on the back of the HDD PortaCruiser.

2. 

Troubles/symptoms - please provide enough information about the issue so our 

3. 

technical staff can accurately diagnose it.

Technical Support Addresses and Phone Numbers

By e-mail: 

 

X

[email protected]

By Telephone: 

 

X

1-818-678-0484

Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, 

Monday through Friday, excluding U.S. holidays.

Please try to call from a phone near your Aleratec product.

Access is available 24 hours a day, 365 days a year, via:

 

X

The World Wide Web at: 

www.aleratec.com

FAX at: 

1-818-678-0483

Summary of Contents for PortaCruiser 350108

Page 1: ...USER GUIDE Aleratec HDD PortaCruiser Part No 350108 ...

Page 2: ...uct s described within or to make a backup copy Copyright 2009 Aleratec Inc 9851 Owensmouth Avenue Chatsworth CA 91311 U S A www aleratec com Aleratec is a registered trademark and HDD PortaCruiser is a trademark of Aleratec Inc Please record the following information to help expedite any warranty claim Model No _ _________________________ Serial No ________________________ Date Purchased _ ______...

Page 3: ...ause harmful interference to radio or television reception which can be verified by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an electrical outlet on a circuit that is different f...

Page 4: ...eratec com Safety Regulations WARNING To prevent fire or shock hazard do not expose the unit to rain or moisture To avoid electrical shock do not open the housing Refer servicing to authorized personnel only ...

Page 5: ...10 JBOD Mode 10 RAID0 Mode 11 RAID1 Mode 11 Using the HDD PortaCruiser 12 Loading the Hard Drives 12 IDE Drives 12 SATA Drives 12 Removing Hard Drives 13 Duplicator Mode 14 Main Menu Copy HDD 14 Main Menu Compare HDD 15 Main Menu PreScan Source 16 Main Menu ReScan Bus 17 Main Menu Source HDD Size 18 Main Menu USB RAID Mode 19 Duplicator Mode 20 Setup Menu 20 Setup Menu 6 01 Language 21 Setup Menu ...

Page 6: ...y HPA 38 Dual Disk RAID Controller USB Mode 39 Main Menu Duplicator Mode Option 39 Main Menu Information Option 40 Main Menu Change RAID Mode Option 41 Dual Disk RAID Controller USB Mode Normal Only 45 Main Menu D1 Drive Select Mode Option 45 D2 Drive Select Mode Option 45 Dual Disk RAID Controller USB Mode JBOD Only 46 Main Menu Initial JBOD Option 46 Dual Disk RAID Controller USB Mode RAID0 Only...

Page 7: ...computer needed Complete cloning of partitions boot sectors and unallocated sectors LCD display shows full menu items and progress Supports SATA to SATA SATA to IDE IDE to SATA and IDE to IDE duplication Dual Disk RAID Controller Features RAID 0 mode Striping RAID 1 mode Mirroring JBOD Spanning mode combines two hard disk drives into one virtual drive Normal Mode access your dual drives separately...

Page 8: ...anel see page 3 Power Switch Controller Buttons SATA Target Drive Connector SATA Source Drive Connector IDE Target Drive Port IDE Target Power Port IDE Source Drive Port IDE Source Power Port Power Connector USB Connector Drive Status Indicator Lights 4 ...

Page 9: ...o scroll backward through functions or menus DOWN 3 arrow is used to scroll forward through functions or menus ENT 4 button is used to execute a selected function or enter a menu ESC 5 button is used to cancel a selected function or exit a menu RESET 6 button is used to restart the unit MUTE 7 button is used to mute audible alarms ENT HDD Cruiser 1 1 ver 1 4 ESC RESET MUTE 6 5 7 2 3 ...

Page 10: ...the product is not used for an 3 extended period of time Proper care will help assure maximum product life Improper operating 4 environment and misuse may void the warranty Operation Do not move the HDD PortaCruiser during operation This may cause a malfunction or other undesirable results Avoid exposing the unit to sudden changes in temperature as condensation may form inside the HDD PortaCruiser...

Page 11: ...the number of drives loaded Figure 5 shows the first function The HDD PortaCruiser will initialize in either Duplicator Mode or Dual Disk RAID USB Mode depending on its last state Duplicator Mode ENT HDD Duplicator 1 1 ver 0 92C ESC RESET MUTE ENT Initialize SDRAM ESC RESET MUTE ENT Detect Drives ESC RESET MUTE ENT Initialize SDRAM ESC RESET MUTE ENT Detect Drives Found 0 Devices ESC RESET MUTE EN...

Page 12: ...le a 100GB hard drive and a 120GB hard drive unite into RAID 0 The total capacity is 200GB 100GB 2 RAID 1 Mirroring RAID 1 must be composed of hard drives in even numbers The RAID controller willdivide the hard drives into a pair and write data simultaneously into the two hard drives The two hard drives contain the same data When one hard drive s data are damaged you can replace the failed hard dr...

Page 13: ... a hidden menu To access this menu press ESC for 3 seconds After you have completed any desired adjustments press ESC to exit Advanced Setup 1 Copy HDD ENT ESC RESET MUTE 2 Compare HDD ENT ESC RESET MUTE 3 PreScan Source ENT ESC RESET MUTE 4 ReScan Bus ENT ESC RESET MUTE 3 PreScan Source ENT ESC RESET MUTE 5 Source Size ENT ESC RESET MUTE 6 Setup ENT ESC RESET MUTE 7 USB RAID Mode ENT ESC RESET MU...

Page 14: ...ubfunctions The Setup menu has eight 8 subfunctions These are 6 01 Language 6 Setup ENT ESC RESET MUTE 6 02 DMA Mode 6 03 Copy Size 6 04 Startup Menu 6 05 Auto Compare 6 06 Copy with Detect 6 07 Button Sound 6 08 Device Info 6 09 System Info ...

Page 15: ...anced Setup menu has eight 8 subfunctions These are 8 01 ReScan Bus Delay 8 02 Read Error Skip 8 03 Quick Erase HDD 8 04 H W Diagnostic 8 05 Load Default 8 06 Link Option for USB Mode 8 07 USB Auto Link 8 08 Copy HPA 8 Adv Setup ENT ESC RESET MUTE ...

Page 16: ...ese are Normal Mode 1 2 3 4 5 JBOD Mode 1 2 3 4 1 Duplicator Mode ENT ESC RESET MUTE 2 Information ENT ESC RESET MUTE 4 D1 Drive Select ENT ESC RESET MUTE 3 Change RAID Mode ENT ESC RESET MUTE 5 D2 Drive Select ENT ESC RESET MUTE 1 Duplicator Mode ENT ESC RESET MUTE 2 Information ENT ESC RESET MUTE 4 Initial JBOD ENT ESC RESET MUTE 3 Change RAID Mode ENT ESC RESET MUTE ...

Page 17: ...ator Mode ENT ESC RESET MUTE 2 Information ENT ESC RESET MUTE 4 Initial RAID0 ENT ESC RESET MUTE 3 Change RAID Mode ENT ESC RESET MUTE 1 Duplicator Mode ENT ESC RESET MUTE 2 Information ENT ESC RESET MUTE 4 Initial RAID1 ENT ESC RESET MUTE 3 Change RAID Mode ENT ESC RESET MUTE ...

Page 18: ...surface with enough area around it to 1 place the source target hard drive Align the source target hard drive s SATA port with the HDD PortaCruiser s 2 SATA connector Slide the source target hard drive against the HDD PorrtaCruiser so that the 3 SATA connection is made Note If you are duplicating the hard disk drive you are copying goes on the side labeled Source and the hard disk drive you are co...

Page 19: ... Hard Drives Remove the IDE and power cables for IDE drives or slide the hard drive away 1 from the HDD PortaCruiser unit for SATA drives Note Do not attempt to remove the hard drive if the drive activity LED is on or the unit is in the middle of a process ...

Page 20: ...e target HDD is equal to or larger than the source hard drive Press 2 ENT to start copying The system will auto detect the hard drives The following information will be displayed During the copy process the HDD PortaCruiser will display progress information 3 The amount of data remaining to be transferred shown in gigabytes and time will be displayed in decreasing increments as the percentage of c...

Page 21: ... to select Compare HDD The following screen will be displayed Press 2 ENT to begin the comparison The system will auto detect the hard drives During the compare process the HDD PortaCruiser will display progress information When the comparison is completed a job status screen will be displayed 3 ENT 2 Compare HDD ESC RESET MUTE ENT Detect Drives Please wait ESC RESET MUTE ENT Comp 23MB s 05 236 9 ...

Page 22: ...t PreScan Source The following screen will be displayed Press 2 ENT to begin the scan The system will auto detect the hard drives During the PreScan process the HDD PortaCruiser will display progress information When the PreScan is complete a job status screen will be displayed 3 ENT 3 PreScan Source ESC RESET MUTE ENT Detect Drives Please wait ESC RESET MUTE ENT Scan 52MB s 0 236 4GB 1 15 04 ESC ...

Page 23: ...screen will be displayed Press 2 ENT to select The system will prompt you to confirm that you wish to proceed Press 3 ENT to begin the rescan during which the following screen will be displayed Note The order of scanning is Source SATA Source IDE Target SATA Target IDE When the rescan is complete the following screen will be displayed 4 ENT 4 ReScan BUS ESC RESET MUTE ENT ReScan BUS Now Yes ESC RE...

Page 24: ...function is used to display the capacity of the source hard drive With the source HDD loaded use the arrow buttons 1 or to select Source size The following screen will be displayed Press 2 ENT to display the capacity of the source hard drive ENT 5 Source size ESC RESET MUTE ENT Total 232 5GB ESC RESET MUTE ...

Page 25: ...ect USB RAID Mode The following screen will be displayed Press 2 ENT to select The system will prompt you to confirm that you wish to change modes Use the arrow buttons 3 or to select YES and press ENT to select The following screen will be displayed showing your connected drives ENT 7 USB RAID Mode ESC RESET MUTE ENT Switch USB Mode No ESC RESET MUTE ENT USB Mode Normal D1 D2 ESC RESET MUTE ...

Page 26: ...ation options for the HDD PortaCruiser It is suggested to use the factory defaults for optimum performance Use the arrow buttons 1 or to select Setup The following screen will be displayed Note After changing any of the configuration options you must press ENT to accept the change ENT 6 Setup ESC RESET MUTE ...

Page 27: ... displayed Press 2 ENT and use the arrow buttons to scroll to Language The following screen will be displayed Press 3 ENT to display the current language selection the default language is English Use the arrow buttons 4 to toggle through the available options Once you change a configuration option remember to press ENT to save it ENT 6 Setup ESC RESET MUTE ENT 6 01 Setup Language ESC RESET MUTE EN...

Page 28: ... ENT and use the arrow buttons to scroll to Copy Size The following screen will be displayed Press 3 ENT to display the current configuration setting Use the arrow buttons 4 to toggle through the available modes 1 4 Once you change a setting remember to press ENT to save it ENT 6 Setup ESC RESET MUTE ENT 6 02 Setup DMA Mode ESC RESET MUTE ENT DMA Mode UDMA 4 66MB s ESC RESET MUTE ENT DMA Mode UDMA...

Page 29: ... will be displayed Press 2 ENT and use the arrow buttons to scroll to Copy Size The following screen will be displayed Press 3 ENT to display the current configuration setting Use the arrow buttons 4 to toggle through the available copy sizes 1 100 Once you change a setting remember to press ENT to save it ENT 6 Setup ESC RESET MUTE ENT 6 03 Setup Copy Size ESC RESET MUTE ENT 6 Setup ALL ESC RESET...

Page 30: ...p The following screen will be displayed Press 2 ENT and use the arrow buttons to scroll to Startup Menu The following screen will be displayed Press 3 ENT to display the current configuration setting The default setting is 1 Copy HDD Use the arrow buttons 4 to toggle through the available options Once you change a setting remember to press ENT to save it ENT 6 Setup ESC RESET MUTE ENT 6 04 Setup ...

Page 31: ...r select Setup The following screen will be displayed Press 2 ENT and use the arrow buttons to scroll to Auto Compare The following screen will be displayed Press 3 ENT to display he current configuration setting The default setting is Off Use the arrow buttons 4 to modify the setting After you change a setting remember to press ENT to save it ENT 6 Setup ESC RESET MUTE ENT 6 05 Setup Auto Compare...

Page 32: ... select Setup The following screen will be displayed Press 2 ENT and use the arrow buttons to scroll to Copy with Detect The following screen will be displayed Press 3 ENT to display he current configuration setting The default setting is Off Use the arrow buttons 4 to modify the setting After you change a setting remember to press ENT to save it ENT 6 Setup ESC RESET MUTE ENT 6 06 Setup Copy with...

Page 33: ...wing screen will be displayed Press 2 ENT and use the arrow buttons to scroll to Button Sound The following screen will be displayed Press 3 ENT to display the current configuration setting The default is On Use the arrow buttons 4 to toggle through the available options Once you change a default remember to press ENT to save it ENT 6 Setup ESC RESET MUTE ENT 6 07 Setup Button Sound ESC RESET MUTE...

Page 34: ...d Press 2 ENT and use the arrow buttons to scroll to Device Info The following screen will be displayed Press 3 ENT to display information about the first device Use the arrow buttons 4 or to show information about any additional hard drive that is connected The following screen will be displayed ENT 6 Setup ESC RESET MUTE ENT 6 08 Setup Device Info ESC RESET MUTE ENT 0 Source CH 0 Hitachi 149 1GB...

Page 35: ...Use the arrow buttons 1 or to select Setup The following screen will be displayed After selecting Setup 2 use the arrow keys to toggle between the subfunctions Press ENT to select System Info The following information will be displayed Press 3 ENT to display system information ENT 6 Setup ESC RESET MUTE ENT 6 09 Setup System Info ESC RESET MUTE ENT HDD Duplicator 1 1 ver 092C ESC RESET MUTE ...

Page 36: ...tup The following screen will be displayed Note After changing any of the configuration options you must press ENT to accept the change Once all changes are complete press ESC to exit the Adv Setup menu The following screen will be displayed When the configuration changes have been saved the following screen 2 will be shown ENT 8 Adv Setup ESC RESET MUTE ENT Saving Config Please Wait ESC RESET MUT...

Page 37: ...access the Adv Setup menu The following screen will be displayed Use the arrow buttons 2 or to scroll to ReScan Bus Delay The following screen will be displayed Press 3 ENT to display the current configuration setting Use the arrow buttons or to choose different time settings 1 60 seconds After changing a setting remember to press ENT to save it ENT 8 Adv Setup ESC RESET MUTE ENT ReScan Bus Delay ...

Page 38: ... them Warning Setting this function to On may result in corrupt data on copied hard drives Press and hold 1 ESC for about 3 seconds to access the Adv Setup menu The following screen will be displayed Use the arrow buttons 2 or to scroll to Read Error Skip The following screen will be displayed Press 3 ENT to display the current configuration setting The default setting is Off Press the arrow butto...

Page 39: ...uttons 2 or to select Quick Erase HDD The following screen will be displayed Press 3 ENT and you will be prompted whether you wish to proceed Use the arrow keys to select Yes or No The following screen will be displayed Select Yes and press 4 ENT The Quick Erase will begin Once complete the following information will be displayed ENT 8 Adv Setup ESC RESET MUTE ENT 8 03 Adv Setup Quick Erase HDD ES...

Page 40: ...are Connection Test and Flash Test Follow the on screen prompts to complete each test All test results will be shown in the display panel Note The Button Test allows you to push the buttons and confirm that they are working properly A button press will indicate on the LCD screen DO NOT press the Reset button during this test as it will reset the unit Press and hold the ESC button to exit this port...

Page 41: ...following screen will be displayed Use the arrow buttons 2 or to select Load Default The following screen will be displayed Press 3 ENT to proceed to the following screen Press ENT to confirm loading defaults or press ESC to cancel When all settings are restored to their original defaults the following 4 information will be displayed ENT 8 Adv Setup ESC RESET MUTE ENT 8 05 Adv Setup Load Default E...

Page 42: ...screen will be displayed Use the arrow buttons 2 or to select Link Option The following screen will be displayed Press 3 ENT to display the available options The default is Menu ON which specifies for 7 USB RAID Mode to appear in the main menu If set to OFF 7 USB RAID Mode will not appear in the main menu After changing a setting remember to press ENT to save it ENT 8 Adv Setup ESC RESET MUTE ENT ...

Page 43: ... The following screen will be displayed Use the arrow buttons 2 or to select USB Auto Link The following screen will be displayed Press 3 ENT to display the available options The default is OFF Use the arrow buttons 4 to toggle the option ON or OFF If set to ON the unit will immediately enter USB mode on startup After changing a setting remember to press ENT to save it ENT 8 Adv Setup ESC RESET MU...

Page 44: ...A The following information will be displayed Press 3 ENT to display the current configuration setting A screen similar to the following will be displayed Use the arrow buttons 4 to toggle the option On or Off After changing a setting remember to press ENT to save it Note The HPA is a hidden data region defined in ATA ATAPI 4 This area is not usually accessible to the operating system or software ...

Page 45: ...t Duplicator Mode The following screen will be displayed Press 2 ENT to select The system will prompt you to confirm that you wish to change modes Use the arrow buttons 3 to select Yes and press ENT to select The following screen will be displayed The unit is now back in Duplicator Mode ENT Back to Stand Alone Mode No ESC RESET MUTE ENT Duplicator Mode ESC RESET MUTE ENT 1 Copy HDD Copy Size ESC R...

Page 46: ...d Press 2 ENT to select The system will prompt you to choose the desired device Use the arrow buttons 3 or to select between System Drive1 and Drive2 and press ENT to select For System information USB Mode and firmware version will be displayed For Drive information drive model information and capacity will be displayed ENT Information ESC RESET MUTE ENT Information System ESC RESET MUTE ENT USB M...

Page 47: ...pt you to choose the desired mode Use the arrow buttons 3 to select between Normal JBOD RAID0 and RAID1 and press ENT to select Changing to Normal Mode The system will prompt you to confirm that you wish to change 4 modes Use the arrow buttons 5 or to select Yes and press ENT to select The system will then prompt you to confirm that you understand data may be lost ENT Change RAID Mode RAID0 ESC RE...

Page 48: ... prompt you to confirm that you wish to change 4 modes Use the arrow buttons 5 or to select Yes and press ENT to select The system will then prompt you to confirm that you understand data may be lost Use the arrow buttons 6 to select Yes and press ENT to select The new main screen will be shown which displays the new mode and capacity ENT USB Mode Normal D1 HDD D2 HDD ESC RESET MUTE ENT Change to ...

Page 49: ...ct The new main screen will be shown which displays the new mode and capacity Changing to RAID1 Mode The system will prompt you to confirm that you wish to change modes 4 Use the arrow buttons 5 to select Yes and press ENT to select The system will then prompt you to confirm that you understand data may be lost ENT Data May Be Lost Continue No ESC RESET MUTE ENT Data May Be Lost Continue No ESC RE...

Page 50: ...m will then ask you whether or not you want to preserve the Source drive s data If you would like to keep the Source drive s data use the arrow 7 buttons to select Yes and press ENT to select The device will copy the source drive s data to the target drive and a new main screen will be shown which displays the new mode and capacity ENT Keep Source Data No ESC RESET MUTE ENT USB Mode RAID1 RAID Cap...

Page 51: ... the arrow buttons 3 to select between HDD and Disable and press ENT to select D2 Drive Select Mode Option This function allows you to enable or disable the Target drive Use the arrow buttons 1 or to select D2 Drive Select The following screen will be displayed Press 2 ENT to select The system will prompt you to choose the desired mode Use the arrow buttons 3 to select between HDD and Disable and ...

Page 52: ...itial JBOD The following screen will be displayed Press 2 ENT to select The system will then prompt you to confirm that you understand data may be lost Use the arrow buttons 3 or to select Yes and press ENT to select The new main screen will be shown which displays the new mode and capacity ENT Data May Be Lost Continue No ESC RESET MUTE ENT Initial JBOD ESC RESET MUTE ENT USB Mode JBOD RAID Cap 2...

Page 53: ...itial RAID0 The following screen will be displayed Press 2 ENT to select The system will then prompt you to confirm that you understand data may be lost Use the arrow buttons 3 or to select Yes and press ENT to select The new main screen will be shown which displays the new mode and capacity ENT Data May Be Lost Continue No ESC RESET MUTE ENT Initial RAID0 ESC RESET MUTE ENT USB Mode RAID0 RAID Ca...

Page 54: ...itial RAID1 The following screen will be displayed Press 2 ENT to select The system will then prompt you to confirm that you understand data may be lost Use the arrow buttons 3 or to select Yes and press ENT to select The new main screen will be shown which displays the new mode and capacity ENT Data May Be Lost Continue No ESC RESET MUTE ENT Initial RAID1 ESC RESET MUTE ENT USB Mode RAID1 RAID Ca...

Page 55: ... While the system is performing an operation and the operation is manually terminated an error message will be shown in the LCD display This may lead to an failed operation and could cause the HDD PortaCruiser to stop responding If this happens power the unit off wait about ten 10 seconds and then reapply power Hard Disk If the HDD PortaCruiser does not detect one of the hard disk drives verify th...

Page 56: ...er is located on the bottom of the HDD PortaCruiser 1 Serial Number the serial number is located on the back of the HDD PortaCruiser 2 Troubles symptoms please provide enough information about the issue so our 3 technical staff can accurately diagnose it Technical Support Addresses and Phone Numbers By e mail X X support aleratec com By Telephone X X 1 818 678 0484 Technical Support Group can be r...

Page 57: ...Inc an Aleratec Inc authorized dealer or distributor or any other Aleratec Inc approved reseller for this product This product is warranted to be free from defects in workmanship and material for a period of one year from the date of your original purchase If the product fails during normal and proper use within the warranty period Aleratec Inc will at its option repair or replace the product at n...

Page 58: ...nc shall not be liable for any direct indirect special incidental products or consequential damages including but not limited to any loss of data or loss of profits or business regardless of the form of action or theory of liability resulting from any defect in or use of this product even if Aleratec Inc has been advised of the possibility of such damages In any event the liability of Aleratec Inc...

Page 59: ...f warranty service may be other than new but will be in good working order and become your property at the time of exchange At the same time the exchanged products or parts become the property of Aleratec Inc When shipping the subsystem for service you agree to insure the Duplicator to prepay shipping charges and to use the original shipping container or equivalent Any service outside the scope of...

Page 60: ..._______________ E MAIL _____________________________ RE _ ___________________________ TEL ________________________________ DATE ___________________ OF PAGES ________________________________ I am experiencing the following issues with my HDD PortaCruiser ____________________________________________________________________ ____________________________________________________________________ ________...

Page 61: ...www aleratec com Notes ...

Page 62: ...Document Number 9399065_ENG_Rev C Copyright 2009 Specifications subject to change without notice Aleratec Inc 9851 Owensmouth Avenue Chatsworth CA 91311 U S A www aleratec com ...

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