Alencon BOX -V2
User Manual
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P a g e
2 General Information
All efforts have been made to ensure the accuracy of material provided in this document at the
time of release. Items are subject to continuous development and improvements. All
specifications and descriptions are subject to change without notice.
2.1 Purpose
This manual provides information about installing, operating, maintaining, and troubleshooting
the Alencon BOX device.
Who Should Read this Manual?
This manual should be read by anyone who needs to:
Understand the product
Plan the installation
Install the product
Commission the product
Operate the product
Maintain the product, if necessary
2.2 Product Warranty
Alencon Systems warrants to you, the original purchaser, that each of its products will be free
from defects in materials and workmanship for three years from the date of delivery. Extended
warrantees of an additional five (5), ten (10) and twenty (20) years are also available for purchase.
This warranty does not apply to any products which have been repaired or altered by persons
other than repair personnel authorized by Alencon System, or which have been subject to
misuse, abuse, accident, or improper installation. This warranty does not cover the repair or
replacement of any goods which fail as a result of damage in transit, misuse, neglect, accident,
Act of God, abuse, improper handling, misapplication, modification, improper storage,
excessive stress, faulty or improper installation, testing or repair, negligent maintenance, or
failure to comply with the written instructions for installation, testing, use or maintenance (if
any) provided by Alencon Systems. Alencon Systems assumes no liability under the terms of this
warranty as a consequence of such events.
Because of Alencon Systems’ high quality-control standards and rigorous testing, most of our
customers never need to use our warranty service. If an Alencon Systems product is defective, it
will be repaired or replaced at no charge during the warranty period. For out-of-warranty repairs,
you will be billed according to the cost of replacement materials, service time and freight. Please
consult Alencon Systems for more details. If you think you have a defective product, follow these
steps:
Collect all the information about the problem encountered. (For example, issues you are
encountering in your PV array) Note anything abnormal when the problem occurs.
