Alencon SPOT: Installation,
Operation, and Maintenance Manual
5 |
P a g e
Because of Alencon Systems’ high quality
-control standards and rigorous testing, most of our
customers never need to use our warranty service. If an Alencon Systems product is defective, it
will be repaired or replaced at no charge during the warranty period. For out-of-warranty repairs,
you will be billed according to the cost of replacement materials, service time and freight. Please
consult Alencon Systems for more details. If you think you have a defective product, follow these
steps:
•
Collect all the information about the problem encountered. (For example, issues you are
encountering in your PV array) Note anything abnormal when the problem occurs.
•
Call Alencon Systems or your licensed Alencon Systems dealer and describe the
problem. Please have your manual, product, and any helpful information readily
available.
•
If your product is diagnosed as defective, obtain an RMA (return merchandise
authorization) number from Alencon Systems. This allows us to process your return more
quickly.
•
Carefully pack the defective product (preferably in the original packaging material it was
shipped in), a fully completed Repair and Replacement Order Card and a photocopy
proof of purchase date (such as your sales receipt) in a shippable container. A product
returned without proof of the purchase date is not eligible for warranty service.
2.3 Warnings, Cautions and Notes
Warning!
Warnings indicate conditions, which if not observed, can cause
personal injury!
Caution!
Cautions are included to help you avoid damaging hardware or
losing data.
Note!
Notes provide optional additional information.
