97
98
The caller’s name/number doesn't appear when a call is received
•
Check that you have subscribed to this service with your carrier.
•
Your caller has concealed his/her name or number.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
Volume up/
down
key.
•
Check the network strength.
•
Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
•
Check with your carrier to make sure that your subscription includes
this service.
•
Make sure that this feature doesn't require an
Alcatel
accessory.
When I select a number from my contacts, the number can't be dialed
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•
Make sure that your SIM card contacts are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•
Contact your network carrier to check service availability.
I can't access my voicemail
•
Make sure that your carrier’s voicemail number is correctly entered
in "Voicemail number".
•
Try later if the network is busy.
I can't send and receive MMS
•
Check your phone memory as it might be full.
•
Contact your network carrier to check service availability and MMS
parameters.
•
Verify the server center number or your MMS profile with your
carrier.
•
The server center may be busy. Try again later.
SIM card PIN locked
•
Contact your network carrier to obtain the PUK (Personal Unblocking
Key) code.
I can't connect my phone to my computer
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the device is connected.
•
Make sure that you’re using the right cable from the box.
I can't download new files
•
Make sure that there is sufficient phone storage space for your
download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to
other users.
•
Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•
Make sure that you follow the complete charge time (minimum 3.5
hours).
•
After a partial charge, the battery level indicator may not be exact.
Wait for at least 10 minutes after removing the charger to obtain an
exact indication.
•
Lower the screen brightness to reduce battery power consumption.
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