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My device cannot charge properly
•
Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions(0°C (32°F) to +40°C (104°F)).
•
When abroad, check that the voltage input is compatible.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH accessory.
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered in "Voicemail number".
•
Try later if the network is busy.
I am unable to connect my device to my computer
•
Install ALCATEL ONETOUCH Center.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the ONETOUCH Center Agent has been activated.
•
Check that you have marked the checkbox of
USB debugging
To access this function, touch
Settings\About device
, then touch
Build number
7 times. Then touch
Settings\Development\USB debugging
.
•
Check that your computer meets the requirements for ALCATEL ONETOUCH Center Installation.
•
Make sure that you’re using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient device memory for your download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your operator.
The device cannot be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your device is visible to other users .
•
Make sure that the two devices are within Bluetooth’s detection range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 2.5 hours).
•
After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
•
Adjust the screen brightness as appropriate.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or increase their auto-check interval.
•
Exit background-running applications if they are not being used for a long time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The device will become warm following prolonged calls, game playing, internet surfing or running other complex
applications
This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your device return to normal
temperatures.
