Alcatel Hero 8 Quick Start Manual Download Page 12

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Troubleshooting

Before contacting the service center, you are advised to follow the instructions below:

• 

You are advised to fully charge ( 

 ) the battery for optimal operation.

• 

Avoid storing large amounts of data in your device as this may affect its performance.

• 

Use 

Factory data reset

 and the upgrade tool to perform device formatting or software upgrading (to reset factory data, hold down 

the 

power 

key and the 

Volume up

 key at the same time). ALL User device data: contacts, photos, messages and files, downloaded 

applications  will be lost permanently. It is strongly advised to fully backup the device data and profile via ONETOUCH Center before 
doing formatting and upgrading. 

Please, carry out the following check:

My device cannot be switched on or is frozen 

• 

When the device cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to 
switch on again.

• 

When the device falls into a loop during the power on-off animation and the user interface cannot be accessed, press and hold the 
Volume down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.

• 

If neither method is effective, please reset the device using the 

Power

 key and the 

Volume up

 key, (holding both together).

My device has not responded for several minutes

• 

Restart your device by pressing and holding the 

Power

 key.

My device turns off by itself

• 

Check that your screen is locked when you are not using your device, and make sure the 

Power

 key is not mis-contacted due to 

unlocked screen.

• 

Check the battery charge level.

• 

Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts;

• 

Damage as result of physical abuse regardless of cause.

There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided 
by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of its affiliates be liable for incidental or consequential damages of any nature 
whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow 
the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations 
or exclusions may not apply to you.
How to obtain Support:  Contact the customer care center by calling (877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).  We 
have placed many self-help tools that may help you to isolate the problem and eliminate the need to send your wireless device in for service.  In 
the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize our out of warranty 
repair options. 
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for 
the defective device.  Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the 
owner’s return address (No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address with a complete 
problem description.  Only ship the device.  Do not ship the SIM card, memory cards, or any other accessories such as the power adapter.  You 
must properly package and ship the wireless device to the repair center.  TCT Mobile (US), Inc. is not responsible for devices that do not arrive 
at the service center or are damaged in transit.  Insurance is recommended with proof of delivery. Upon receipt, the service center will verify 
the warranty conditions, repair, and return your device to the address provided in the RMA.  Check the warranty repair status by going online 
with the RMA number on web portal.

Summary of Contents for Hero 8

Page 1: ...munication experience For more information about how to use the device please go to www alcatelonetouch com to download the complete user manual From the website you can also consult the FAQ upgrade s...

Page 2: ...e do not listen at high volume levels for long periods Exercise caution when holding your device near your ear while the loudspeaker is in use 1 Your device 1 1 Appearance illustration Table of conten...

Page 3: ...lide to the right to unlock your device You can also customize your lock settings by choosing Settings Lock settings 1 2 2 Icons on your screen Google Search All Apps Back Status Notification Bar Voic...

Page 4: ...ome screen 1 3 2 Widgets Touch hold any empty space on home screen to switch to widgets interface 1 3 3 Get more apps Touch the Play Store icon to get more apps 1 3 4 Create and manage shortcut on des...

Page 5: ...to restart your device 1 4 5 Connecting to a computer via USB When connecting your device to computer by USB you can transfer files between your device and the computer 1 4 6 Change your wallpaper Yo...

Page 6: ...APPs Touch Setting APPs to check the APP status 2 2 Personal 2 2 1 Language input Touch Settings Language input to view or set system language and input methods Language Set the system language KEYBO...

Page 7: ...he backup files to your phone Supported Operating Systems Windows XP Vista Windows 7 Windows 8 3 2 Upgrade You can use Mobile Upgrade tool or FOTA Upgrade tool to update your phone s software 3 2 1 Mo...

Page 8: ...vice If you have any questions about using your mobile device with your implantable medical device consult your healthcare provider To avoid hearing impairment answer the call before holding your devi...

Page 9: ...f information technology equipment and office equipment use Due to different applicable electrical specifications a charger you purchased in one jurisdiction may not work in another jurisdiction They...

Page 10: ...vices they bear the following statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference 2 this...

Page 11: ...l sales receipt from an authorized sales agent Such defect s will be repaired or replaced with new or rebuilt parts at the company s option without charge for parts or labor directly related to the de...

Page 12: ...ied other than this printed limited warranty or the mandatory warranty provided by your jurisdiction In no event shallTCT Mobile US Inc or any of its affiliates be liable for incidental or consequenti...

Page 13: ...t USB debugging Check that your computer meets the requirements for ALCATEL ONETOUCH Center Installation Make sure that you re using the right cable from the box I am unable to download new files Make...

Page 14: ...le Limited Copyright 2014 TCT Mobile Limited All rights reserved TCT Mobile Limited reserves the right to alter material or technical specification without prior notice All Signature ringtones embedde...

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