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• This warranty does not affect the consumers’ statutory rights nor the
consumers’ rights against the dealer related to their purchase/ sales
agreement.
TCT’s 1 Year Limited Warranty will abide by the following options
regarding claims:
1. Repair the TCT product using new or previously used parts that are
equivalent to new in performance and reliability.
2. Replace the TCT product with the same model (or with customer
consent a product that has similar functionality) formed from new and/
or previously used parts that are equivalent to new in performance and
reliability.
a. When a TCT product or part is replaced or provided, any replacement
item becomes the customer’s property and the replaced or refunded item
becomes TCT’s property.
b. TCT will not provide any data transfer service. This is the customer’s
responsibility. TCT shall not be liable for the loss of any saved/stored data
in products that are either repaired or replaced. Customer should maintain
a separate backup copy of the contents of the device’s data.
3. All refund requests shall be submitted to the retailer where the
device(s) were originally purchased and shall subject to the retailer’s
refund policies. Customers may obtain the retailers return policies at the
links provided below:
a. U.S. https://us.alcatelmobile.com/return-policy/
b. Canada https://ca.alcatelmobile.com/return-policy/
4. Repair or Replacement of any TCT product under the terms of this
warranty does not provide right to extension or renewal of the warranty
period.
5. Warranty repairs are available free of charge at TCT authorized repair
centers for products that comply with the General Terms and Conditions
of this warranty. Shipping cost of the defective product(s) to TCT
authorized repair center is to be paid by the customer. The customer is
responsible for any damage to the defective product during shipment to
the authorized repair center.
6. This warranty is not transferrable. This warranty will be the purchasers’
sole and exclusive remedy and neither TCT nor its service centers shall
be liable for any incidental or consequential damages or breach of any
express or implied warranty of this product.
7. This warranty extends to products purchased and sold within the United
States and Canada. All products sold in United States will be subject to
their respective state and federal laws. All products purchased in Canada
will be subject to Canadian laws.
Company Contact Information
Customer Care may be contacted at:
USA Phone Number
855-368-0829 or https://us.alcatelmobile.com/
Canada Phone Number
855-844-6058 or https://ca.alcatelmobile.com/
BlackBerry Support
# 1 855-223-4034 (USA and Canada) or www.
blackberrymobile.com
