49
50
8
12 MONTH LIMITED WARRANTY......................
For Warranty information and support, please visit https://us.alcatelmobile.com/warranty/. You can also call Alcatel
[US] Customer Support at 1-855-368-0829 to request a hard copy of the warranty.
Recycling Information
For more information on Electronic Recycling:
1) Visit Alcatel Electronic Recycling Program website at https://us.alcatelmobile.com/accessibility-compliance/
electronic-recycling-program/, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a safe and convenient battery recycling program. For more informa-
tion on our Battery Recycling Program, please visit the USA and Canada website at https://us.alcatelmobile.com/
accessibility-compliance/battery-recycling/ and https://ca.alcatelmobile.com/accessibility-compliance/battery-
recycling/
.
9
Troubleshooting ..............................................
Before contacting the service center, here are some instructions to help you troubleshoot your device:
•
You are advised to fully charge the battery for optimal operation.
•
Avoid storing large amounts of data on your phone as this may affect its performance.
•
Update your phone's software via the
Updates
application. Or you can touch
Settings > System > About
phone > System Updates
to update software.
•
Reset your phone via Factory reset. You can touch Settings > System > Reset options > Erase all data (Factory
reset), and then touch RESET PHONE.
and carry out the following checks:
My phone can't be switched on or is frozen
•
Check the battery power level, charge for at least 20 minutes.
•
If it still does not work, please reset the phone using the Power key and the Volume up key.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the Power key.
My phone turns off by itself
•
Check that your screen is locked when you are not using your phone, and make sure the
Power
key is not mis-
contacted due to unlocked screen.
•
Check the battery charge level.
My phone can't charge properly
•
Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may
take around 20 minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C (32°F) to +50°C (122°F)).
•
When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•
Try connecting in another location. Verify the network coverage with your operator.
•
Verify the network coverage with your service provider.
•
Check with your service provider that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
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