Alcatel 2017B Manual Download Page 22

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Troubleshooting...........................

Before contacting the service center, you are advised to follow the instructions below:

• 

You are advised to fully charge ( 

 ) the battery for optimal operation.

• 

Avoid storing large amounts of data in your phone as this may affect its 

performance.

• 

Use User Data Format to perform phone formatting, (to perform User Data 

format, hold down # while simultaneously pressing the power on/off key). ALL 

User phone data: contacts, photos, messages and files will be lost permanently. 

and carry out the following checks:

My phone cannot switch on 

• 

Check the battery contacts, remove and reinstall your battery, then turn your 

phone on 

• 

Check the battery power level, charge for at least 20 minutes

• 

If it still does not work, please reset the phone

(1)

.

My phone is frozen or has not responded for several minutes

• 

Restart your phone by pressing and holding the 

  key

• 

Remove the battery and re-insert it, then restart the phone

• 

If it still does not work, please reset the phone

(1)

.

My phone turns off by itself

• 

Check the battery charge level

• 

If it still does not work, please reset the phone

(1)

.

My phone cannot charge properly

• 

Make sure you are using an Alcatel battery and the charger from the box

• 

Clean the battery contact if it’s dirty.

• 

Make sure your battery is inserted properly before plugging in the charger.

• 

Make sure that your battery is not completely discharged; if the battery power is 

empty for a long time, it may take around 20 minutes to display the battery 

charger indicator on the screen

• 

Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C 

(104°F))

• 

When abroad, check that the voltage input is compatible

My phone cannot connect to a network or «No service» is displayed

• 

Try connecting in another location

• 

Verify the network coverage with your operator

• 

Try selecting the available network(s) manually 

• 

Try connecting at a later time if the network is overloaded

My phone cannot connect to the Internet

• 

Check your phone’s Internet connecting settings

(1)

  ALL user phone data: Contacts, messages and files will be lost permanently. 

Please store phone data before you want to reset the phone.

• 

Make sure you are in a place with network coverage

• 

Try connecting at a later time or another location

Unable to make outgoing calls

• 

Make sure you have dialed a valid number and press the   

 key

• 

For international calls, check the country and area codes

• 

Make sure your phone is connected to a network, and the network is not 

overloaded or unavailable

• 

Check your subscription status with your operator (credit, etc.)

• 

Make sure you have not barred outgoing calls

• 

Make sure that your phone is not in flight mode

Unable to receive incoming calls

• 

Make sure your phone is switched on and connected to a network (check for 

overloaded or unavailable network)

• 

Check your subscription status with your operator (credit, etc.)

• 

Make sure you have not forwarded incoming calls 

• 

Make sure that you have not barred certain calls

• 

Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

• 

Check that you have subscribed to this service with your operator

• 

Your caller has concealed his/her name or number

The sound quality of the calls is poor

• 

You can adjust the volume during a call by pressing the Volume key

• 

Check the network strength 

• 

Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

• 

Check with your operator to make sure that your subscription includes this 

service

• 

Make sure this feature does not require an Alcatel accessory

When I select a number from my contacts, the number cannot be dialed

• 

Make sure that you have correctly recorded the number in your file

• 

Make sure that you have  inputted the country prefix when calling a foreign 

country

I am unable to add a contact in my contacts

• 

Make sure that your contacts are not full; delete some files or save the files in the 

phone contacts

My callers are unable to leave messages on my voicemail

• 

Contact your network operator to check service availability

I cannot access my voicemail

• 

Make sure your operator’s voicemail number is correctly entered in «

Messaging\

Voicemail

»

• 

Try later if the network is busy

I am unable to download new files

Summary of Contents for 2017B

Page 1: ...information about your phone download complete user manual and check available updates visit us on www alcatelonetouch com www facebook com alcatelonetouchusa www twitter com alcatel1touch English CJA...

Page 2: ...ypad Input 17 5 2 Text Input Mode 17 5 3 Changing Text Mode 18 6 Messaging 19 6 1 Types of Messages 19 6 2 Creating and Sending New Text Messages 19 6 3 Creating and Sending New Multimedia Messages 19...

Page 3: ...in a distance of 1 5 cm from the body to ensure compliance with RF exposure requirements Note that the product may be transmitting even if you are not making a phone call 1 Basics 1 1 ActivatingYour P...

Page 4: ...e Home screen 1 3 ChargingYour Device When the phone is plugged the light at the front cover of the phone indicates it s charging a Plug the AC Charger into a standard outlet b To access the charging...

Page 5: ...e Press and hold Input 0 key Press Dial Insert a space in Edit mode Press and hold Emergency call Navigation key 1 Press to go left right up down to access different functions OK key Press to confirm...

Page 6: ...tion Dormant Service unavailable Missed call SMS MMS Urgent message Calendar Multiple alters Email Voice message Silence all Ringtone off 1 The icons and illustrations in this guide are provided for i...

Page 7: ...your new shortcut choice e Press the Left softkey key to save the change 3 Call History 3 1 Making a Call a From the Home screen enter the area code and phone number b If you press an incorrect key pr...

Page 8: ...nt to end your call briefly press the key 3 4 Adjusting CallVolume You can adjust the sound level during a call using theVolume key 3 5 Call History You can access the function by pressing the key fro...

Page 9: ...To save the new information press Done 4 3 Editing Deleting Contacts Edit contacts information or delete the contacts you do not want to keep 4 3 1 Editing a Contact a From the main menu select Conta...

Page 10: ...ode key Change input methods 5 2 Text Input Mode Text mode allows you to choose between T9Word Abc or Numeric modes T9Word Enter text using a predictive text system that reduces the number of key pres...

Page 11: ...lled as more than one message Specific letters accented will increase the size of the SMS which may also cause multiple SMS messages to be sent to your recipient 6 4 Reading New Messages a From the ma...

Page 12: ...rn to the previous page press Navigation Select or the key d To move to next page press Navigation Proceed e To access the Web menu list press the Right softkey There are other options below based on...

Page 13: ...ess OPTIONS through the Right softkey you can adjust a number of settings Resolution White Balance Brightness Effect Self Timer Storage 8 2 Player You will have full flexibility of managing music on y...

Page 14: ...r with a monthly view calendar for you to keep track of important meetings appointments etc 9 3 1 ViewingYour Calendar From the main menu select Tools Calendar Days with events entered will be marked...

Page 15: ...Bluetooth technology allows free wireless connections between all Bluetooth com pliant devices within short range Please make sure that the Bluetooth headset or the Bluetooth car kit and your mobile...

Page 16: ...select Settings Phone information you can find below information Phone Number User ID Press to view phone number MSID software version etc Memory Press to view memory status Battery Press to view bat...

Page 17: ...ot parked Check the laws and regulations on the use of wireless mobile phones and their ac cessories in the areas where you drive Always obey them The use of these devices may be prohibited or restric...

Page 18: ...aying video games on your mobile phone or enabling a flashing lights feature on your mobile phone Parents should monitor their children s use of video games or other features that incorporate flashing...

Page 19: ...imit set by public authorities such as the Federal Communications Commission of the US Government FCC or by Industry Canada is 1 6 W kg averaged over 1 gram of body tissue Tests for SAR are conducted...

Page 20: ...by the Bluetooth SIG Inc and any use of such marks by TCT Mobile Limited and its affiliates is under license Other trademarks and trade names are those of their respective owners 2017B Bluetooth Decl...

Page 21: ...conditions sand excess dust and any condition outside the operating guidelines Rooted devices Damage as result of physical abuse regardless of cause There are no express warranties whether written ora...

Page 22: ...ges and files will be lost permanently Please store phone data before you want to reset the phone Make sure you are in a place with network coverage Try connecting at a later time or another location...

Page 23: ...dicator may not be exact Wait for at least 20 minutes after removing the charger to obtain an exact indication Switch on the backlight upon request ALCATEL is a trademark of Alcatel Lucent and is used...

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