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Troubleshooting...........................
Before contacting the service center, you are advised to follow the instructions below:
•
You are advised to fully charge (
) the battery for optimal operation.
•
Avoid storing large amounts of data in your phone as this may affect its
performance.
•
Use User Data Format to perform phone formatting, (to perform User Data
format, hold down # while simultaneously pressing the power on/off key). ALL
User phone data: contacts, photos, messages and files will be lost permanently.
and carry out the following checks:
My phone cannot switch on
•
Check the battery contacts, remove and reinstall your battery, then turn your
phone on
•
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please reset the phone
(1)
.
My phone is frozen or has not responded for several minutes
•
Restart your phone by pressing and holding the
key
•
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please reset the phone
(1)
.
My phone turns off by itself
•
Check the battery charge level
•
If it still does not work, please reset the phone
(1)
.
My phone cannot charge properly
•
Make sure you are using an Alcatel battery and the charger from the box
•
Clean the battery contact if it’s dirty.
•
Make sure your battery is inserted properly before plugging in the charger.
•
Make sure that your battery is not completely discharged; if the battery power is
empty for a long time, it may take around 20 minutes to display the battery
charger indicator on the screen
•
Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C
(104°F))
•
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or «No service» is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
•
Check your phone’s Internet connecting settings
(1)
ALL user phone data: Contacts, messages and files will be lost permanently.
Please store phone data before you want to reset the phone.
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
Unable to make outgoing calls
•
Make sure you have dialed a valid number and press the
key
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
•
Check your subscription status with your operator (credit, etc.)
•
Make sure you have not barred outgoing calls
•
Make sure that your phone is not in flight mode
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network)
•
Check your subscription status with your operator (credit, etc.)
•
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
•
Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her name or number
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the Volume key
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number cannot be dialed
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have inputted the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
•
Make sure that your contacts are not full; delete some files or save the files in the
phone contacts
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered in «
Messaging\
Voicemail
»
•
Try later if the network is busy
I am unable to download new files