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TCT Mobile Inc. Warranty
TCT Mobile Inc. warrants to the original retail purchaser of this wireless device that
should this product or part thereof during normal consumer usage and condition be
proven to be defective in material or workmanship that results in product failure within
the first twelve (12) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired or replaced (with
new or rebuilt parts) at the company’s option without charge for parts or labor directly
related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are also warranted
against defects and workmanship that results in product failure within the first six (6)
months period from the date of purchase as shown on your original sales receipt. Such
defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s
option without charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the following
conditions occur:
•
Non-compliance with the instructions for use or installation, or with technical and
safety standards applicable in the geographical area where your phone is used;
•
Connection to any equipment not supplied or not recommended by TCT Mobile
Inc.;
•
Modification or repair performed by individuals not authorized by TCT Mobile Inc.
or its affiliates;
•
Changes to the device operating system by the user or third party applications;
•
Acts of god such as inclement weather, lightning, power surges, fire, humidity,
infiltration of liquids or foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation;
•
Removal or altering of the wireless device’s event labels or serial numbers (MEID);
•
Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental conditions, sand, excess
dust and any condition outside the operating guidelines;
•
Rooted devices;
•
Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than this
printed limited warranty or the mandatory warranty provided by your jurisdiction. In no
event shall TCT Mobile Inc. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions may not
apply to you.
How to obtain Support: Contact the customer care center by calling 855-368-0829 or
going to (http://www.alcatelonetouch.com/usa/). We have placed many self-help tools
that may help you to isolate the problem and eliminate the need to send your wireless
device in for service. In the case that your wireless device is no longer covered by
this limited warranty due to time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of this warranty: Create a user
profile (alcatel.finetw.com) and then create an RMA for the defective device. Ship
the device with a copy of the original proof of purchase (e.g. original copy of the
dated bill of sale, invoice) with the owner’s return address (No PO Boxes accepted),
wireless carrier’s name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the memory cards,
or any other accessories such as the power adapter. You must properly package and
ship the wireless device to the repair center. TCT Mobile Inc. is not responsible for
devices that do not arrive at the service center or are damaged in transit. Insurance
is recommended with proof of delivery. Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to the address provided in the RMA.