7
Alcatel-Lucent Digital Home Care Solution
How Does the Solution Work?
Covers All Stages of Service Deployment
The Alcatel-Lucent Digital Home Care solution is brought to the market
through a partnership between Alcatel-Lucent and Motive. The solution
combines the Alcatel-Lucent 5580 Home Network Manager (HNM) for the
management of home devices, the Alcatel-Lucent 5530 Network Analyzer
(NA) for access-loop management and Motive’s FAST™ (Fully Automated
Service Technology) solutions for high-speed data, home networking and
IPTV. This unique blend helps you handle all fulfillment and assurance
processes, from the access loop to user homes through advanced customer-
support capabilities.
The solution applies to the broad range of services delivered to customer
homes through the broadband or triple-play infrastructure, including:
•
Video (IPTV, video on demand [VoD])
•
Voice (voice over IP [VoIP])
•
Internet access (web browsing, e-mail)
•
Security (firewall, parental control)
•
On-line gaming
Provides a high degree of automation for home mass operations
The Alcatel-Lucent Digital Home Care solution has been engineered
to meet the challenge of managing large numbers of customer homes.
It enables your home-network management to be performed centrally
and applied in a granular, or grouped, mode when mass operations are
required. These options are especially useful for configuration updates,
device-firmware updates, such as bug fixes or new service rollouts, or
inventory purposes. A proactive management engine enables you to
capture rules and conditions, triggering commands appropriately when
conditions are met and ensuring that the right course of action is taken
when problems occur.
The Alcatel-Lucent Digital Home Care solution manages
all configuration and settings required at the network,
service or application level.
