Alcatel-Lucent Digital Home Care Solution Brochure Download Page 2

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Alcatel-Lucent Digital Home Care Solution

You are eager to deploy triple-play services and generate revenues from innovative

services such as IP television (IPTV). But to make triple-play deployment a success, you

need to create a compelling customer experience while solving your own operational

challenges and maintaining reasonable OPEX.

The Alcatel-Lucent Digital Home Care solution is a comprehensive solution that solves

the challenge of managing home networks, triple-play services and customer-support

interactions. It cares for all stages of services deployment and provides a high degree

of automation, advanced troubleshooting and customer self-management. The solution

is designed to help you maintain reasonable OPEX while delivering a better experience

for both you and your end users.

Summary of Contents for Digital Home Care Solution

Page 1: ...Alcatel Lucent Digital Home Care Solution Creating a Better Experience for Your Customers...

Page 2: ...hallenges and maintaining reasonable OPEX The Alcatel Lucent Digital Home Care solution is a comprehensive solution that solves the challenge of managing home networks triple play services and custome...

Page 3: ...guration Wrong service parameters X Customer Support Center No visibility of customer setting Lack of competence X Home Network Configuration Wrong configuration Not suitable to service X Network Oper...

Page 4: ...remises equipment CPE based on the DSL Forum s TR 069 management interface and is designed to easily cope with legacy devices deployed in the field This makes Alcatel Lucent Digital Home Care an open...

Page 5: ...Home Management Needs The Alcatel Lucent Digital Home Care Solution provides all the tools for profitable deployment of triple play services It keeps your OPEX related to home network management serv...

Page 6: ...ving nearly any problem instantly with 24x7 on line support and problem resolution capability Resolve problems quickly and reduce operating costs throughout the triple play service network Maintain in...

Page 7: ...infrastructure including Video IPTV video on demand VoD Voice voice over IP VoIP Internet access web browsing e mail Security firewall parental control On line gaming Provides a high degree of automat...

Page 8: ...parameter settings for example unsolicited change of e mail parameter to the many possible compatibility issues between services and devices in place for example changes to firewall settings required...

Page 9: ...ital Home Care Solution Standards Based and Vendor Agnostic Solution Interoperability and multivendor manage ment are the key requirements set by service providers like you in the field of home networ...

Page 10: ...ting problems including those that originate in the DSL access loop Fast Time to Market and Modularity The solution is fully integrated out of the box enabling fast deployment while remaining modular...

Page 11: ...11 Alcatel Lucent Digital Home Care Solution...

Page 12: ...trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility fo...