Digital Phone
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Sharing
40
5.1
Receiving supervised call ringing
40
5.2
Answering the general bell
40
5.3
Manager/Assistant filtering
40
5.4
Call pick-up
40
5.5
Answering briefly in place of the operator
41
5.6
Hunting groups
41
5.7
Calling an internal contact on his/her pager
41
5.8
Answering a call on your pager
41
5.9
Calling a contact on his/her loudspeaker
42
5.10
Send a voice message copy
42
5.11
Sending a recorded message to a number or a distribution list
42
5.12
Broadcasting a message on the loudspeakers of a station group
43
Keep in touch
44
6.1
Selecting calls to be forwarded
44
6.2
Forwarding calls to another number (immediate forward)
44
6.3
Personal assistant: reaching you with one number only
44
6.4
Activate/disable the personal assistant
44
6.5
Forwarding your calls from the receiving terminal ('Follow me')
45
6.6
Diverting all group calls
45
6.7
Cancelling all forwards
45
6.8
Cancelling a specific forward
45
6.9
Forwarding calls when your line is busy (forward if busy)
45
6.10
Do not disturb
46
6.11
Leaving a text message for internal callers
46
6.12
Consulting text messages
47
6.13
Message notification
47
6.14
Forwarding calls to your pager
47
Programming your telephone
48
7.1
Initializing your voice mailbox
48
7.2
Customizing your voice greeting
48
7.3
Modifying your personal code
48
7.4
Adjusting the audio functions
49
7.5
Adjusting the contrast of the display
50
7.6
Selecting the welcome page
50
7.7
Selecting language
50
7.8
Programming direct call keys (Perso page, Add-on module)
50
7.9
Modifying direct call keys
51
7.10
Deleting direct call keys
51
7.11
Programming an appointment reminder
51
7.12
Install a jack accessory (headset, hands-free, loudspeaker)
52
7.13
Activating/Deactivating 'Forced headset' mode
52
7.14
Contacting your administrator (Technical support)
53
ACD: Agent set/ Supervisor station
54
8.1
Agent set
54
8.2
Open an agent session (login)
– Agent set
54
8.3
ACD application welcome screen
– Agent set
54
8.4
The four operating statuses of the agent set
55
8.5
Changing the operating status of the set
– Agent set
55