Alcate onetouch Pop D3 4035A, Quick Start Manual, Page: 21 / 22

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The sound quality of the calls is poor
You can adjust the volume during a call by pressing the • Volume
Up/Down key.
Check the network strength • .
Make sure that the receiver, connector or speaker on your phone •
is clean.
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription •
includes this service.
Make sure this feature does not require an ALCATEL ONETOUCH
•
accessory.
When I select a number from my contacts, the number
cannot be dialed
Make sure that you have correctly recorded the number in your •
file.
Make sure that you have selected the country prefix when calling
•
a foreign country.
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some •
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability. •
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered •
in "Voicemail number".
Try later if the network is busy.
•
I am unable to send and receive MMS
Check your phone memory availability as it might be full. •
Contact your network operator to check service availability and •
check MMS parameters.
Verify the server center number or your MMS profile with your
•
operator.
The server center may be swamped, try again later.
•
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal •
Unblocking Key).
I am unable to connect my phone to my computer
Install ONETOUCH Center. •
Check that your USB driver is installed properly. •
Open the Notification panel to check if the ONETOUCH Center •
Agent has been activated.
Check that you have marked the checkbox of USB debugging.
•
Check that your computer meets the requirements for •
ONETOUCH Center Installation.
Make sure that you’re using the right cable from the box.
•
I am unable to download new files
Make sure there is sufficient phone memory for your download. •
Select the microSD card as the location to store downloaded •
files.
Check your subscription status with your operator.
•
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible •
to other users.
Make sure that the two phones are within Bluetooth’s detection
•
range.
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