Alcate onetouch Pop D3 4035A, Quick Start Manual, Page: 20 / 22

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My phone turns off by itself
Check that your screen is locked when you are not using your •
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
Check the battery charge level.
•
If it still does not work, please use Factory data reset to reset the •
phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
Make sure you are using an • ALCATEL ONETOUCH battery and
the charger from the box.
Make sure your battery is inserted properly and clean the battery
•
contact if it’s dirty. It must be inserted before plugging in the
charger.
Make sure that your battery is not completely discharged; if the
•
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C
•
(32°F) to +40°C (104°F)).
When abroad, check that the voltage input is compatible.
•
My phone cannot connect to a network or "No service"
is displayed
Try connecting in another location. •
Verify the network coverage with your operator. •
Check with your operator that your SIM card is valid. •
Try selecting the available network(s) manually •
Try connecting at a later time if the network is overloaded. •
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one •
printed on your warranty card or box.
Make sure that the internet access service of your SIM card is
•
available.
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage. •
Try connecting at a later time or another location. •
Invalid SIM card
Make sure the SIM card has been correctly inserted (see "Inserting •
or removing the SIM card").
Make sure the chip on your SIM card is not damaged or
•
scratched.
Make sure the service of your SIM card is available.
•
Unable to make outgoing calls
Make sure you have dialed a valid number and have touched • Call .
For international calls, check the country and area codes. •
Make sure your phone is connected to a network, and the network •
is not overloaded or unavailable.
Check your subscription status with your operator (credit, SIM
•
card valid, etc.).
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode. •
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network •
(check for overloaded or unavailable network).
Check your subscription status with your operator (credit, SIM
•
card valid, etc.).
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls. •
Make sure that your phone is not in airplane mode. •
The caller’s name/number does not appear when a call is
received
Check that you have subscribed to this service with your •
operator.
Your caller has concealed his/her name or number.
•
I cannot find my contacts
Make sure your SIM card is not broken. •
Make sure your SIM card is inserted properly. •
Import all contacts stored in SIM card to phone. •
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