37
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There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US),
Inc. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered
by this limited warranty due to time or condition, you may utilize our
out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner’s return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do not
ship the SIM card, memory cards, or any other accessories such as
the power adapter. You must properly package and ship the wireless
device to the repair center. TCT Mobile (US), Inc. is not responsible
for devices that do not arrive at the service center or are damaged
in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair,
and return your device to the address provided in the RMA. Check
the warranty repair status by going online with the RMA number
on web portal.
Troubleshooting...................
Before contacting the service center, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may
•
affect its performance.
Use
•
Factory data reset
and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the
Power
key and the
Volume up
key at the same
time under power off mode). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data
and profile via ONETOUCH Center before doing formatting and
upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
Check the battery contacts, remove and reinstall your battery, then
•
turn your phone on.
Check the battery power level, charge for at least 20 minutes.
•
Press and hold
•
Power
key for more than 7 seconds to try to
restart.
If it still does not work, please reset the phone using the
•
Power
key and the
Volume up
key.
If it still does not work, please use Factory data reset to reset the
•
phone or FOTA/Mobile Upgrade to upgrade software.
My phone has not responded for several minutes
Restart your phone by pressing and holding the
•
Power
key.
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use Factory data reset to reset the
•
phone or FOTA/Mobile Upgrade to upgrade software.
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2014-5-30 11:40:51