Albrecht Tectalk Worker, User Manual, Page: 20 / 52

8
TROUBLESHOOTING GUIDE
PROBLEM GUIDE
No Power or radio
switches off after short
time
1. Check charger and correct battery installation.
2. Clean battery contacts (Important!)
3. Replace battery by fully charged or a new battery.
4. Battery capacity poor: battery defective or at end of lifetime,
replace battery.
I cannot communicate
with other group
members.
1. Verify, that the channel frequency and the CTCSS are the
same in the whole group. If you use factory default
programming, this is automatically ok if all members of your
group use the same channel number between 1 and 16.
2. The other group members are not within the radio coverage.
You can hear the voice
from other users, but
they cannot hear you
Your radio is tuned to a channel number between 1 and 8
(open PMR 446 service without codes) and your partners are
using a channel between 9 and 16.
Please change your setting to exactly the same number as the
partners are using.
Others hear my voice
with interruptions only
1. Too weak signal- too far away
2. External mic defective ? Please let service technician check.
I hear too many stations
from outside my group
1. Another Group is using the same channel number – change
channel
2. You are using numbers between CH 1 and CH 8. Please
select a number between CH 9 and CH 16 for your group.
Service address
Hotline and Warranty
matters
What can I do if my radio does not work as intended after I
checked everything already?
Please contact our service Hotline by phone or e-mail first.
Our experience shows, that many problems can be solved
already by a simple phone call with our service specialists.
If a repair or warranty exchange during the European 2 years
warranty period should be necessary, please send the radio
directly to our authorized service center, together with a proof
of purchase and a description of Your problem.
Customers in Germany please contact:
PST professional support technologies GmbH
Breitscheider Weg 117 a
D- 40885 Ratingen
e-mail: alan-service@ps-tech.de
Hotline 01805 012204
(14 cents/min from German fixed
network, max. 0.42 Euro/min from mobile networks.
If you purchased the radio in any other country, please contact
your local distributor.
© Alan Electronics GmbH 2012