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11. Terms of Guarantee
The manufacturer will fix malfunctions arising from production faults in this machine or parts of it
within 12 months from the date of sale.
All communications referring to guarantee repairs or replacements must be accompanied by the
product serial number and the copy of the sale invoice.
To obtain your guarantee repair, please send the part to the Dealer where you purchased the
machine, together with the following documents:
- copy of the sale invoice
- delivery note stating “returned for guarantee repair”
- detailed report of the problem found and the circumstances in which it occurs.
Before sending the product, please get in touch with your Dealer or with Alberici S.p.a. (+39 051
944300); very malfunctions can be fixed via a simple phone call, saving you costs and time.
Alberici S.p.a. will verify that warranty is applicable, i.e. that problem is not caused by:
- transport damages
- damages from incorrect installation or wrong configuration
- installation in premises or areas not complying with the prescribed safety requirements
- intentional or unwilled tampering
- wrong or careless use or maintenance
- non-compliance with precautions prescribed (see Chapter 4. Caution)
- natural disasters, vandalisms, intentional or unintentional damage
Guarantee is considered automatically expired if outer and inner labels are missing.
Transport costs of repaired products are at the Customer’s charge.
12. Customer Service
Alberici S.p.a. will be pleased to offer all the necessary information on use, ordinary maintenance
and technical service. Please call (+39) 051 944300 and specify if your request concerns
information on use or technical support.
