Notifications & recording schedules
(continued)
Event triggered (for example, alarm)
Record a clip after a sensor is activated or after an alarm.
Notes:
Recording duration is typically around one minute. Clips are longer
during an alarm or when a mobile user joins a call after a button or
motion event.
Recording schedules do not need to match notification settings. You
can enable recording schedules for both button and motion events
but only enable notifications for button events if desired.
Accounts have a maximum number of clips that can be uploaded
in a month and saved on the account. Doorbell camera clips count
toward that limit.
LED colors, button functions &
general troubleshooting
Battery charging
If the LED is alternating between
Red and Blue
(HD Edition) or
pulsing
Blue
(Slim Line II), the doorbell camera’s battery is charging.
The duration of the pre-syncing charge process varies due to
differences in existing doorbell circuits but normally takes less than
30 minutes. See the
Power information & ttroubleshooting
section if
this state persists.
Wi-Fi connectivity
If the LED is
flashing Orange
, the doorbell needs to be manually
placed into AP mode. Press and hold the Main button until the LED
begins rapidly flashing
Green
, then release. The LED will flash
Green
as the doorbell camera scans the Wi-Fi networks in the area. The
doorbell camera should enter AP Mode after a couple of minutes
and the LED should begin alternating
Red
and
Green
.
Enter AP Mode (Broadcast Syncing Mode)
Press and
hold
the Main Button until the LED begins a
Green
rapid
strobe flash, then release the button.
When the LED flashes
Green
, it means the Alarm.com Wi-Fi
Doorbell Camera is in the process of entering AP Mode.
The LED will alternate
Red and Green
when the device has entered
AP Mode.
Power cycle
Press and
hold
the Main Button until the LED begins a
Blue
rapid
strobe flash. The power cycle could take up to 2 minutes.
Note:
You can power cycle the Alarm.com Wi-Fi Doorbell Camera
when it is in AP Mode (see instructions above). Press and
hold
the
button until the LED flashes
Blue
.
Factory reset
Caution:
If you initiate a factory reset, the doorbell camera will need
to be re-connected to Wi-Fi and re-synced with the account.
Press and
hold
the button until the LED begins a
Yellow
rapid strobe
flash. The reset could take up to 2 minutes.
Notes:
The Alarm.com Wi-Fi Doorbell Camera will flash
Blue
before it
flashes
Yellow
– do not release during the flashing
Blue
phase (this
will power cycle the device).
You can factory reset the device when it is in AP Mode (see
instructions above). Press and
hold
the Main button until the LED
flashes
Yellow
. If a factory reset is performed on a camera that is
already connected to Wi-Fi, the camera will need to be re-installed
to re-establish its Wi-Fi connection. If the LED on the doorbell
camera is not showing any color, there may be a power issue or the
LED may have been turned off in the Video Settings on the
customer website.
Online resources
Visit alarm.com/doorbell for troubleshooting tips, installation videos
and more.
Power information & troubleshooting
Wired power supply
The Alarm.com Wi-Fi Doorbell Camera requires a wired
power supply.
Standard doorbell power
Standard doorbell power is 16 VAC (Volts Alternating Current)
provided by a transformer that steps mains (120 VAC) power down
to low voltage. A common transformer is 16 VAC 10 VA (Volt Amps)
– this is standard if the home has a single chime. If there are
multiple chimes, the transformer will normally have a higher power
(Volt Amps) rating. Other doorbell transformers offer variable
Voltage outputs from 8 VAC to 24 VAC.
Battery for uninterrupted supply
The doorbell camera has a battery supply to provide power when
the indoor doorbell chime is rung. To make the existing doorbell
chime ring, the doorbell camera must short the doorbell circuit,
diverting power from the camera. During this time, the battery is
used to power the doorbell camera. The camera cannot run solely on
battery power – a wired power supply is required. The built-in
lithium battery has an expected battery life of 3 to 5 years,
depending on usage.
Battery charging
When the LED is alternating
Red and Blue
(HD Edition) or pulsing
Blue
(Slim Line II), the battery is charging. The battery may need to
charge prior to first-time use. The duration of the pre-syncing
charge process varies due to differences in existing doorbell circuits
but normally takes less than 30 minutes.
Power supply issues
The protection circuitry in doorbell transformers degrades over time
and with use. This causes the power output of the doorbell
transformer to drop. Eventually the power provided by the
transformer drops below the power required by the Alarm.com
Wi- Fi Doorbell Camera. At this point, the transformer needs to be
replaced.
If installation is attempted and the doorbell transformer’s power
output does not meet the required power, the doorbell camera’s
LED will flash with a
Red
(HD Edition) or
Blue
(Slim Line II) rapid
double-flash pattern. If this pattern persists, the doorbell
transformer must be replaced to provide sufficient power for
doorbell camera operation.
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