Syncing with Alarm.com
Ready to sync
The doorbell camera is ready to sync when the LED is alternating
Red and Green.
This LED pattern indicates that the camera is in
Wi-Fi Access Point (AP) mode. In this mode, the camera broadcasts
a temporary Wi-Fi network. During the syncing process, you will
connect to this network when instructed by the app. The app will
configure the doorbell camera.
If the LED is not alternating Red and Green, see the troubleshooting
section below.
Note:
Alarm.com Doorbell Cameras can be installed through the
MobileTech app as well. MobileTech > Select Customer > Equipment
> Video Devices > Add Video Device > Install Doorbell.
Add a new doorbell camera
Navigate to the doorbell camera page by selecting the Doorbell
Camera tab in the left navigation bar. If a doorbell camera is
already installed on the account, you can add a new camera by
selecting the Settings icon on the existing doorbell camera’s screen.
Note:
If you do not see the Doorbell Camera tab, the Doorbell
Cameras service package add-on needs to be added to the account.
You may also need to check the customer’s login permissions to
ensure they have permission to add a doorbell camera.
Follow the on-screen Instructions
Keep your mobile device on the home’s Wi-Fi network (or on LTE)
and follow the on-screen instructions. You will be prompted to
provide a name for the camera.
When instructed, connect to the doorbell camera’s
temporary Wi-Fi network
The syncing process will instruct you to connect to the doorbell
camera’s temporary Wi-Fi network. The network is named
Skybell_123456789 (or SkybellHD_123456789), where 123456789
corresponds to the device’s serial number. On iPhone or iPad, you
must leave the Alarm.com app, enter the Settings app, select Wi-Fi
and select the SkyBell network. On Android, this process is
completed within the app.
It is recommended to remain within six feet of the doorbell camera
throughout the entire enrollment process to ensure the mobile
device and the doorbell camera stay connected.
During installation, your mobile device may display a message
indicating that there is no Wi-Fi available.
This is expected. Dismiss the message and continue to stay
connected to the doorbell camera’s temporary Wi-Fi during the
installation process.
Enter the home’s Wi-Fi password
Very carefully enter the home’s Wi-Fi password. If you must
configure static IP addresses or the customer has a hidden Wi-Fi
network, use the Manual Configuration tab.
Enable push notifications & recording schedules
The mobile device that is syncing the doorbell camera is
automatically added as a notification recipient.
Enable the SkyBell Digital Doorbell Adapter in the app
If you installed a SkyBell Digital Doorbell Adapter, the device must
be enabled from the Alarm.com app. Open the Alarm.com app and
select the Doorbell Camera tab. Select the Settings icon for the
camera and turn on the option to enable the digital door chime.
Select Save.
Notifications & recording schedules
Notifications
Notifications are alerts that are sent immediately to the customer’s
mobile phone when activity is detected by the Alarm.com Wi-Fi
Doorbell Camera. Push notifications help the customer take full
advantage of their new doorbell camera.
Acknowledging a doorbell camera push notification will route the
user directly to the call screen and enter a two-way audio call.
Button pushed
Receive a notification when the doorbell button is pushed. By
acknowledging the notification, you will automatically join a two-
way audio call and receive a live video feed from the camera.
Motion
Receive a notification when the doorbell detects motion. By
acknowledging the notification, you will automatically join a two-
way audio call and receive a live video feed from the camera.
Importance of push notifications
Enabling push notifications and adding recipients are critical to the
success of a doorbell camera installation. Push notifications allow
the customer to instantly see, hear and speak to visitors at the door.
We recommend the customer select the “Keep me logged in” option
on the Login screen in the Alarm.com app so that they can respond
to push notifications from the doorbell camera more quickly.
Recording schedules
Recording schedules control the times and events during which the
doorbell camera records clips.
Call (button pushed)
Record a clip when the doorbell button is pushed.
Motion
Record a clip when the doorbell detects motion. Reduce the number
of motion-triggered clips by selecting the “Low” motion sensitivity
setting. Navigate to the customer website Video Device Settings
page and adjust the “Sensitivity to Motion” slider to the “Low”
position.
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