Akuvox SP-R55G User Manual Download

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Akuvox SP-R55P/G

Overview

1.Overview

1.1. Introduction

The Akuvox R55P/G is a featured 3-line IP phone with full duplex hands-free

speakerphone. It can be directly connected to an Internet Telephony Service

Provider or to an IP PBX.

Based on the SIP standard, the Akuvox R55P/G has been tested to ensure

comprehensive interoperability with equipments from VoIP infrastructure leaders

enabling service providers to quickly roll-out competitive, feature rich services to

their customers.

Akuvox R55P/G is very easy to understand, configure, and deploy. The web interface

is designed to provide a clean and user-friendly configuration window so that users

won’t get lost in complicated menus and maintenance.

Summary of Contents for SP-R55G

Page 1: ...1 SP R55P G IP Phone User Manual ...

Page 2: ...4 Call Hold Resume 14 3 5 Do Not Disturb DND 14 3 6 Call Waiting 16 3 7 Call completion 17 3 8 Call Forward 17 3 9 Call Transfer 18 3 9 1 Blind Transfer 19 3 9 2 Semi consultation Transfer 19 3 9 3 Consultation Transfer 19 3 10 Conference 20 3 10 1 Local Conference 20 3 10 2 Network Conference 21 3 11 Call Park 22 3 12 Pickup 23 3 12 1 Specified Pickup 23 3 12 2 Group Pickup 24 3 13 Speed Dial 25 ...

Page 3: ... 48 4 2 Sound settings 49 4 2 1 Phone Volume 49 4 2 2 Ring Tones 50 4 3 Phone Book 50 4 3 1 Local Phone Book 50 4 3 2 Blacklist 53 4 3 3 Remote Phone Book 54 4 4 History Management 55 4 5 System Customization 56 4 5 1 Programmable Keys 56 4 5 2 SIP Account Management 56 4 6 Basic Network Settings 58 4 6 1 DHCP Mode 58 4 6 2 Static IP Mode 59 4 6 3 PPPoE Mode 60 4 6 4 Configure PC Port Mode 60 4 6 ...

Page 4: ...12 Phone Tones 91 5 13 Phone Dial Plan Replace Rule 91 5 14 Phone Dial Plan Dial Now 92 5 15 Phone Action URL 94 5 16 Phone Multicast 96 5 17 PhoneBook Local Phone Book 96 5 18 Phone Book Remote Phone Book 98 5 19 Phone Book Call log 99 5 20 Phone Book LDAP 99 5 21 Phone Book BroadSoft 101 5 22 Upgrade Basic 101 5 23 Upgrade Advanced 102 5 24 Security Basic 105 5 25 Security Advanced 105 6 Trouble...

Page 5: ... standard the Akuvox R55P G has been tested to ensure comprehensive interoperability with equipments from VoIP infrastructure leaders enabling service providers to quickly roll out competitive feature rich services to their customers Akuvox R55P G is very easy to understand configure and deploy The web interface is designed to provide a clean and user friendly configuration window so that users wo...

Page 6: ...warding Call Transfer Call on Hold Mute Auto answer Redial DND Local 3 Way Conference Volume adjustable Ring tones Selectable Speed Dial Hotline Daylight Saving Time Network Packet Capture Country Ringtone Signal Direct IP call Auto Redial Call Return Dial Plan XML Browser Hot Desking Keypad Lock Action URL URI Phonebook 500 groups Blacklist 100 groups call logs 100 entries 5 Remote Phone Book URL...

Page 7: ...P INFO HTTP HTTPS Web Server for Management NTP for Auto Time Setting TFTP FTP HTTP HTTPS Protocols 802 1Q VLAN Dual port Gigabit Ethernet only R55G Administration Features Auto provisioning using FTP TFTP HTTP HTTPS PnP Dial through IP PBX Using Phone Number Dial through IP PBX Using URL Address Configuration Managements with Web keypad on the phone and Auto Provisioning SNMP TR069 Security Featu...

Page 8: ...story Favorites Redial CallReturn HotDesking XML Browser DND Menu MSG Status Book FWD PickUp G roup PickUp Intercom Speed Dial and so on Line Keys 1 2 3 Key combination includes functions such as History Favorites Redial Account ACD BLF BLFList Call Return HotDesking Record XML Browser DTMF DND Menu MSG Status Book Fwd PickUp Group PickUp Intercom Speed Dial and so on Hold Use the Hold key to the ...

Page 9: ...w the Missed Calls Incoming Calls and Dialed Calls Mute Press this key in calling mode and you can hear the other side but the other side cannot hear you Volume Turn down or turn up the volume by pressing the key or the key Handfree Make the phone into hands free mode Digital keyboard Inputting the phone number or DTMF Indicator light Blinking light indicates there is an incoming call ...

Page 10: ...ction Port Port name Description Power switch Input 5V DC 1A Internet port 10 100M R55P or 10 1000M R55G Connect it to Network PC port 10 100M R55P or 10 1000M R55G Connect it to PC Handset Port type RJ 9 connector Headset Port type RJ 9 connector ...

Page 11: ...n 2 1 Check package content Please refer to the package list below to check the completeness of package Name Quantity SIP IP Phone unit 1 handset 1 RJ 9 Cable 1 Power Adapter 1 RJ 45 Cable 1 Stand 1 Quick installation guide 1 2 2 Connection diagram ...

Page 12: ... the Internet port at the back of the Akuvox SP R55P G and the other end to wall network jack Step 3 Connect the computer Connect one end of the RJ 45 Ethernet cable to the PC port at the back of the Akuvox SP R55P G and the other end to the Ethernet port on your computer Step 4 Configure the device Launch the web browser on your computer and enter the IP address of the phone into the address bar ...

Page 13: ...d then choose the method user will use to speak to the other party 3 1 2 Call method User can press an available line key if there is more than one account then there are 4 ways to make a outgoing call 1 Dial the number user wants to call 2 Press History softkey Use the navigation keys to select user choice press Left Right key to choose Missed Calls Dialed Calls Received Calls and Forwarded Calls...

Page 14: ...ion User can alternate between Headset Handset and Handfree by pressing the corresponding keys 3 3 Mute You can press the Mute key to make the user NOT be heard by the other party but user can hear the other party and mute icon will be shown on the LCD and press the Mute key again to recover 3 4 Call Hold Resume 1 Press the Hold soft key or Hold key to put User active call on hold 2 If there is on...

Page 15: ...ustom 1 If you set the phone mode enable the DND feature all accounts enable the DND feature You can not specify an account to open the DND feature 2 If you set the custom mode you can chose the specified account to preform the DND feature Also you can remote control the status of DND from SIP server Go to the path Menu Features DND Code DND Code Enter the Select interface The default Phone mode S...

Page 16: ...er the next item interface DND On Code The Code used to turn on DND on server s side if configured IP phone will send a SIP message to server to turn on DND on server side if you press DND when DND is off DND Off Code The Code used to turn off DND on server s side if configured IP phone will send a SIP message to server to turn off DND on server side if you press DND when DND is on 3 6 Call Waitin...

Page 17: ...phone and send a prompt when the status changing For instant if users make a call and the callee is unavailable to answer the call the feature will notify the user when the callee is available to receive the call Moreover if the phone enable the voice message the function is also unavailable To configure Call completion via Phone interface 1 Go to the path Menu Feature Call Completion 2 You can pr...

Page 18: ...rward The incoming calls will be forwarded to the specified number when the ring tones is time out without answer To configure Call Forward via Phone interface 1 Go to the path Menu Features Call Forward 2 Mode Custom There are two types Phone mode and Custom mode If you set the phone mode Call Forward is valid to phone system If you set the custom mode Call Forward can be configured for each or a...

Page 19: ...e and then Input the number you will transfer to 3 Press the Trans soft key or Transfer key to transfer the hold talking to the number you want to transfer to 4 The phone will return to the Idle automatically Note The UI will display Hold status interface when the number you want to transfer to is not existed 3 9 2 Semi consultation Transfer 1 Press the Trans soft key or Transfer key to enter the ...

Page 20: ...or Conference Key using local conference Akuvox SP R55P G network conference feature can support multiple parties conference more than 3 way conference 3 10 1 Local Conference Akuvox SP R55P G can invite other two parties at most to attend local conference The default conference type of Akuvox SP R55P G is local conference To set up a local conference 1 Create a conversation with first party 2 Pre...

Page 21: ...lines talking to conference To separate a local conference 1 You can press the Split soft key to split a conference to two lines standalone talking then this two parties talking are under Hold status 2 Press the Resume soft key to resume the current talking 3 Press the Cancel soft key or Cancel button to cancel the conference talking and return to Idle The conference interface shown as below 3 10 ...

Page 22: ...sation in another phone For example in another phone of another office or conference Note Not all server can support Call Park feature To configure Call Park via Phone interface 1 Go to the path Menu Features Programmable Keys Line Keys line Key 1 2 Press Enter into the edit interface Press Left Right key or Switch soft key to setup Type as Call Park Shown as below 3 You can press the Down key to ...

Page 23: ...the Parking conversation 6 If you enter call park number in the Value item During the conversation press Call Park key If success the Call Park led will be fast flash The call will be directly transferred to the call park number 3 12 Pickup You can use pickup to answer other users incoming call The IP phone Akuvox SP R55P G supports specified pickup and group pickup Note Press the group pickup onl...

Page 24: ...ccount The Value format you can ask the administrator for more information The Value item is to enter the pick up code the Account item is to select the suitable account to pick up the call Press the save to save the modify Shown as below Use specified pickup feature When the user of specified pickup number is off or busy you can press the pickup key to answer incoming call 3 12 2 Group Pickup Gro...

Page 25: ...information can ask for your administrator for help Use group pickup feature When anyone in group receives an incoming call You can press the group pickup key to answer 3 13 Speed Dial You can use the Speed Dial feature to dial the specified contact speedily 1 Go to the path Menu Features Programmable keys Line Keys Soft Keys Function Keys 2 Press Left Right button or Switch soft key to select Spe...

Page 26: ...dial feature is disable by default 3 Use the Up or Down key to configure Interval and Times The Auto Redial Interval column is to set the redial time interval The Auto Redial Times is to set the redial times 4 Then press the Save key to save the changes 5 Dial out a number the callee is busy The phone interface will be shown as above Press the Ok soft key to dial out directly press Cancel soft key...

Page 27: ...k up handfree or press the handfree or press line key which is registered account successfully 3 16 Intercom Intercom feature is used to quickly connect with the target number When you press the Intercom key to connect with a target number the target extension will automatically answer the incoming intercom by default Configure Intercom key To configure Intercom key via Phone interface 1 Go to the...

Page 28: ... phone will connect the extension number of remote user automatically Press Cancel soft key to end the intercom connection The acceptor of the Intercom connection 1 About the intercom called party In default situation the IP phone Akuvox SP R55P G will answer the intercom incoming call automatically and can conversation with intercom calling party You can set the phone to enable silent mode when p...

Page 29: ...e working place the people are always walking around HotDesking feature will make the staffs login his account on any computer in the company In some public places the working people is not fixed anyone can use HotDesking for logging his account and setting the phones to the familiar mode Such as the remote function of the computer 3 17 1 Set the HotDesking Key To configure Intercom via Phone inte...

Page 30: ...the idle screen 2 Pressing the HotDesking key it will pop up the prompt information 3 If you press Clear soft key on the screen registration configurations of all accounts on the phone will be cleared immediately The default is to clear previous account information If you press Cancel soft key it will exit the Hot Desking pages 4 If you press Clear soft key after clear the setting the phone will e...

Page 31: ...rs to develop and deploy custom services on the server Users can use XML Browser key to quickly access it Users need to pre configure a custom service functions on the server such as news weather report stock information The user receives and displays the service information on the IP phone from the server and all service information are transmitted in XML object To configure XML Browser via Phone...

Page 32: ...nds SIP INFO message containing a specific header Record on off to trigger a recording Call record is not available on all servers Contact your system administrator for more information To configure a record key via phone user interface 1 Go to the path Menu Features Programmable keys Line Keys 2 Press Left Right button or Switch soft key to select the Type field as Record Press Down key to set th...

Page 33: ...u are not using it This feature helps to protect your phone from unauthorized use You can enter the password to use it Keypad Lock can be set to ON or OFF how long to enable this function and you can choose to lock the function keys or all keys Function Keys The function keys are locked You cannot use the LIINE KEYS MESSAGE KEY SOFT KEYS NAVIGATION KEYS and FUNCTION KEYS until unlocked All Keys Al...

Page 34: ...status changes on IP phones For example you can configure a BLF key on a supervisor s phone to monitor the phone user status busy or idle When the monitored user receives a call a busy indicator on the supervisor s phone indicates that the user s phone is in using SP R55P G phone support line key be configured as BLF key The line key BLF LED status description shown as below LED Status Description...

Page 35: ... set Value The Value column is to set the monitor phone number 5 Press Down key to select Account ID The Account column is to select the desired account to apply this feature 6 Optional press Down key to set the pick up code in Extension column If configured you can pick up the call that are received on the monitored phone 7 Press Save soft key to save the setting The standby status shown as below...

Page 36: ...ure to monitor a group of phone number pre configured by your server administrator For example your server platform support BLF List feature and your administrator creates a BLF List URI e g BLFList test com contains a group of user1 user2 user3 on the server point If configured successful the BLF List keys on the SP R55P G phone will present the Label and status of user1 user2 user3 The BLF List ...

Page 37: ...e call 3 Click the Submit label to save the changes The server will send the monitored phone number information to phone The phone idle screen shown as below 4 Enter the SP R55P G phone web page Go to the path Phone Key Display Line Keys The Value field is automatically filled in Shown as below 5 When the monitored user is in standby status press the BLF list key can dial out the phone number ...

Page 38: ... of phone calls on an individual basis ACD enables the use of IP phones in a call center role by automatically distributing incoming calls to available users or agents ACD depends on support from a SIP server ACD is disabled on the phone by default You need to enable it on a per line basis before logging into the ACD system To configure a ACD key via phone user interface 1 Go to the path Menu Feat...

Page 39: ...ystem press the Logout soft key ACD account status synchronizes on both IP phone and ACD system 3 24 Hoteling Hoteling function enables the customer to login the own sip account on the Host IP phone after login to the phone the customer can use his own guest account on the host IP phone Hoteling is not supported by all server Please consult your administrator further information Application case R...

Page 40: ... logout after leave 3 B logins the extension number 4723 in the evening using the number 4723 to call in and out logout after leave To enable the Hotling feature by Autop mode 1 For example the host IP phone number is 2404984721 Shown as below 2 Press GuestIn soft key to login the extension number Enter the User Name 2404984721 Press Down button to enter the guest user password Press Enter soft ke...

Page 41: ... Menu Message Text Message In box 2 Press the OK key on the phone keyboard or the Enter softkey to enter the Text Message interface Press the OK key on the phone keyboard or the Enter softkey to enter the in box interface 3 Select the message you will read and Press the OK key on the phone keyboard or the Enter softkey to read Send Text Message 1 Go to the path Menu Message Text Message New Messag...

Page 42: ...y to send message You can enter the Sentbox to view the sending records Delete Text Message 1 Go to the path Menu Message Text Message Inbox 2 Press the OK key on the phone keyboard or the Enter soft key to enter the in box interface 3 Select the message you want to delete and press the Delete soft key 4 Delete all the text messages in the in box Press the Delete soft key and select Delete All pre...

Page 43: ... a message according to the voice prompt of server and then hang up after leaving the message Set Visit account number of voice message via phone interface 1 Go to the path Menu Message Voice Message 2 In the Message interface Press the Down key on the phone keyboard to select the voice message Press the OK key on the phone keyboard or the Enter soft key to enter the Voice Message interface 3 Sele...

Page 44: ...message For example 99 press 123 softkey to switch the input methods 6 Press the Down key on the phone keyboard to set account 3 input voice message visit account number For example 100 press 123 softkey to switch the input methods 7 Press the OK key on the phone keyboard or the Save softkey to save and return to message interface ...

Page 45: ...u can set the Time and Date obtain from SNTP server automatically or you can set the time and date manually Set SNTP via phone interface 1 Set SNTP via phone interface Access Menu Settings Basic Setting Date Time SNTP Setting Press Enter soft key to enter the SNTP interface 2 Press Switch key to modify the local time zone for SNTP server Input the Primary server you need The secondary server will ...

Page 46: ... soft key to save the settings Manual setting 1 Go to the path Menu Settings Basic Setting Date Time Manual Setting 2 In Data area users can delete the original data enter the new date Users can also modify the correct time Format setting To set the date time format via the phone interface access Menu Settings ...

Page 47: ... keyboard to access the Date Format Press the Left or Right key on the phone keyboard or the Switch soft key to select the date format to process setting The phone support four Date formats The selected date format will appear in the Idle For example if the time was 2015 11 18 the date formats in the menu and the corresponding formats displayed in the Idle as follows Date Format Example 2015 11 18...

Page 48: ...nge the mode you need 4 1 3 Backlight Set the screen backlight level and duration of backlight 1 Go to the path Press Menu Settings Basic Setting Backlight 2 To press left or right key or Switch softkey to adjust the backlight level The default level is 4 The range of the value is 1 to 5 3 Press Down button to set the backlight time Press Left or Right Key or Switch softkey to modify the backlight...

Page 49: ...modify 4 2 Sound settings 4 2 1 Phone Volume The Volume key can be used to adjust the volume of handset hands free or headset during a call Also the key can be used to adjust the ring tones volume in the Idle mode 1 Adjust the volume via the phone interface access Menu Settings Basic Setting Phone Volume 2 In the Volume Setting interface access the Handset Volume Hand free Volume or Headset Volume...

Page 50: ...he phone 4 2 2 Ring Tones The Ring Tone refers to incoming ring tone which remind the user that there is new incoming call The IP phone Akuvox SP R55P G supports phone ring tone to distinguish the incoming call from other near phones ring tone At the same time the IP phone Akuvox SP R55P G also supports setting specific incoming ring tone for contacts 1 To set the ring tone via the phone interface...

Page 51: ... search or call any contact from the Local Phone Book 4 3 1 1 1 Add contact manually Add contacts manually from the Local phone book via Phone interface 1 Go to the path Menu Phone book Local phone book 2 Select the relevant group For example Test1 or enter All Contacts Press the Add softkey to enter the Add Contact interface Press the Add soft key to enter the Add Contact interface 3 Input name i...

Page 52: ...ress the Down key on the phone keyboard to enter the Group selection 9 Press the Down key to enter Account selection press the Left or Right key on the phone keyboard or the Switch soft key to select the relevant account if Auto selected the phone will select the current available account automatically when the contact called from Local phone book 4 3 1 1 2 Add contact from All Calls History Add c...

Page 53: ...he Phone Book menu 2 Select the Local Phone Book Press the OK key on the phone keyboard or the Enter soft key to enter the Local Phone Book 3 Press the Search soft key to search contacts 4 Input keywords such as name any character of number or whole phone number press the Search softkey or the OK key to enter the Search Contacts interface For example input A press Search soft key It will show the ...

Page 54: ... to answer automatically within the blacklists contacts incoming call User can add blacklist directly or add from the contact 1 Go to the path Phone book Blacklist Add 2 Enter the corresponding information press Save soft key to save 3 Or you can choose a exited contact Go to the pah Menu Phone Book Local Phone Book All Contacts Press Option soft key choose Move to Blacklist ...

Page 55: ...one book is available to set Set the remote phone book via web interface 1 Go to the path Phone Book Remote Phone Book 2 Input URL of phone book Input the phone book name 3 Click the Submit key to save Access the remote phone book via phone interface 1 Go to the path Menu Phone Book Remote phone book 2 Select the relevant Remote Group and press the Enter Update soft key The phone will load the rem...

Page 56: ...ight key on the phone keyboard to switch the lists of All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press the Up or Down key on the phone keyboard to select the log 4 Press the Option soft key and select the detail The LCD will display the detailed information of this log Press the Dial to make a call from the History 5 Press the Option soft key to add to contacts Add to...

Page 57: ... Input suitable value in Value blank 7 Optional Press the Save soft key to save or the Cancel soft key to cancel 8 Press the Save soft key to save or the Cancel soft key to cancel 4 5 2 SIP Account Management You can register one account or multi account but also can set one account key or multi account keys for one account 4 5 2 1 1 Register an Account Register an account via phone interface 1 Go...

Page 58: ...step 2 to 5 to finish all the account register 8 If the account successful registered The account status will be shown as below 4 5 2 1 2 Disable an Account 1 Go to the path Menu Settings Advanced setting password admin Account 2 Select the account you want to disable and press the Enter soft key 3 Select Disable in the account active status area 4 Press the Save soft key to save or the Back soft ...

Page 59: ...setting you can set the IP Phones to get the IP address by three ways DHCP static IP and PPPOE also can set the VLAN PC port mode PATH Menu Settings Advanced Setting Network 4 6 1 DHCP Mode To configure the DHCP mode via phone user interface 1 In IP Phone idle interface press soft key Menu Settings Advanced Setting default password admin Network LAN Port 2 Phone user interface shown DHCP by defaul...

Page 60: ... admin Network LAN Port 2 Press navigation key Down on the phone keypad to select Static IP then press OK button or soft key Enter to the Static IP Setting interface input the IP address Subnet Mask Gateway DNS 1 and DNS 2 in the corresponding area press OK button or soft key Save to save the change 4 6 3 PPPoE Mode To configure the PPPOE mode via phone user interface 1 In IP Phone idle interface ...

Page 61: ...etting default password admin Network PC Port 2 In the PC Port configuration interface press the navigation key Up or Down to select Bridge mode press OK button or Enter soft key enter Warning interface prompt Reboot Phone Press OK soft key to reboot PS Setting will take effect after reboot If cancel the reboot the Settings will be saved but not take effect Router mode 1 In the PC Port configurati...

Page 62: ...ting default password admin Network VPN 2 Press Enter soft key to enter the VPN Setting interface press Switch soft key to enable or disable the VPN status press Save soft key to save the change about more detail information you can refer to the following web configuration 3 When configured VPN function success in the phone idle interface it will shown VPN icon ...

Page 63: ... press the navigation key Up or Down to configure the functionality Enable VID Priority press OK button or Save soft key it will pop up a prompt Setup completed Restart to take effect press OK button or OK soft key to reboot PC Port 1 In the VLAN Port interface press the navigation key Up or Down to select PC Port press the OK button or the soft key Enter to enter PC Port In the PC Port interface ...

Page 64: ... 1 In IP Phone idle interface press Menu Settings Advanced Setting default password admin WebServer 2 Press OK button or Enter soft key to access the disable or enable WebServer settings Enable the WebServer user can change the configure by website 4 8 Reset to Factory In the Advanced Setting interface press the Up or Down key on the phone keyboard to select Reset to factory Press the OK key on th...

Page 65: ...Save soft key to save the change 4 10 Autoprovision To configure the Autoprovision via phone user interface 1 In IP Phone idle interface press Menu Settings Advanced Setting default password admin Autoprovision 2 Enter the URL User Name Password to update the configuration also user can modify the provision mode and time press OK button or Save soft key the change 4 11 Reboot To reboot the phone v...

Page 66: ...t the phone 5 Web interface Web user interface we will used Web UI for short in the following context which is used for user or administrator to check or change the IP SIP phone s settings Press the OK key on the phone keyboard to check the Phone s IP address Type the IP address on IE input default User Name and Password admin admin to login the web interface ...

Page 67: ...Akuvox SP R55P G Web interface 67 5 1 Status Basic Go to Status Basic Page as figure below shown ...

Page 68: ...PPoE Link Status IP Address Subnet Mask Gateway Primary DNS server Secondary DNS server Primary NTP server and Secondary NTP server NTP server is used to synchronize time from INTERNET automatically Account Information To display device s Account information and Registration status account username registered server s address Register result Note Status Basic page is used to display some basic inf...

Page 69: ...cated by SIP server provider used for authentication User Name Allocated by your SIP server provide used for authentication Password Used for authorization SIP Server 1 To display and configure Primary SIP server settings Server IP SIP server address it could be an URL or IP address Registration Period The registration will expire after Registration period the IP phone will re register automatical...

Page 70: ...them to the designated SIP server Note If configured all SIP request messages from the IP phone will be sent to the outbound proxy server forcefully Transport Type To display and configure Transport type for SIP message UDP UDP is an unreliable but very efficient transport layer protocol TCP Reliable but less efficient transport layer protocol TLS Secured and Reliable transport layer protocol DNS ...

Page 71: ... are PCMU G711U PCMA G711A G722 wide bandth codecs G723 G726 G729 and so on Subscribe To display and configure MWI BLF ACD subscription settings MWI Message Waiting Indicator which is used to indicate whether there is unread new voice message BLF BLF is short for Busy Lamp Field which is used to monitor the designated extension status ACD Automatic Call Distribution is often used in offices for cu...

Page 72: ...which is most used to be compatible to traditional telephone server Type Info use SIP Info message to indicate DTMF message Call To display and configure call related features Max Local SIP Port To configure maximum local sip port for designated account Min Local SIP Port To configure minimum local sip port for designated account Caller ID Header To configure which Caller ID format to fetch for di...

Page 73: ...Anonymous Call If enabled all outgoing call for the designated account will be anonymous number Anonymous Call Rejection If enabled all incoming anonymous out call for the designated account will be rejected Is escape non Ascii character To transfer the symbol to Ascii character Missed Call Log To display the miss call log Prevent SIP Hacking Enable to prevent SIP from hacking Sections Description...

Page 74: ...ion Note UAC means User Agent Client here stands for IP phone UAS means User Agent Server here stands for SIP server BLF List To display or configure BLF List URI address BLF List URI BLF List is short for Busy Lamp Field List BLFList PickUp Code To set the BLF pick up code BLFList BargeIn Code To set the BLF barge in code Broadsoft To display or configure Broadsoft AOC feature AOC A feature used ...

Page 75: ... URI If network conference is selected a network conference URI is needed to be input User Agent One can customize User Agent field in the SIP message If user agent is set to specific value user could see the information from PCAP If user agent is not set by default user could see the company name model number and firmware version from PCAP 5 4 Network Basic Path Web UI Network Basic Sections Desc...

Page 76: ...er Sections Description PC Port To display and configure PC Port settings As Bridge If selected IP phone will act as a switch to route all incoming and outgoing packets from PC port As Router If selected IP phone will act as a router to route all incoming and outgoing packets from PC port 5 5 Network Advanced Path Web UI Network Advanced ...

Page 77: ...onfigure Voice VLAN automatically for IP phone Local RTP To display and configure Local RTP settings Max RTP Port Determine the maximum port that RTP stream can use Min RTP Port Determine the minimum port that RTP stream can use SNMP To display and configure SNMP settings Active To enable or disable SNMP feature Port To configure SNMP server s port Trusted IP To configure allowed SNMP server addre...

Page 78: ...ignated port Priority To select VLAN priority for designated port Note Please consult your administrator for specific VLAN settings in your networking environment QoS To display and configure QoS settings SIP QoS To configure QoS value for all SIP message Voice QoS To configure QoS value for all audio stream RTP streams TR069 To display and configure TR069 settings Active To enable or disable TR06...

Page 79: ...Note TR 069 Technical Report 069 is a technical specification entitled CPE WAN Management Protocol CWMP It defines an application layer protocol for remote management of end user devices Sections Description 802 1x To display and configure 802 1x settings 802 1x Mode To enable or disable 802 1x Identity To input identity if 802 1x is enabled MD5 password To input MD5 password if 802 1 is enabled V...

Page 80: ...choose the web language LCD Language To choose the phone language Format Setting To configure time display settings Time Format Determine what format to display on Phone UI 12 hour 24 hour Date Format Determine what format to display on Phone UI for Date Display Mode Determine what mode to display Time Date on Phone UI ...

Page 81: ...r related settings Time Zone To select local Time Zone for NTP server Primary Server To configure primary NTP server address Secondary Server To configure secondary NTP server address it takes effect if primary NTP server is unreachable Update interval To configure interval between two consecutive NTP requests Note NTP Network Time Protocol is used to automatically synchronized local time with INT...

Page 82: ...one Preference Sections Description Headset Mode To enable or disable Headset Mode Active If enabled the default audio track will be headset mode if audio track is changed during a call it will be back to headset mode after you hangup the call Key Press Sound To configure the sound volume for key press Volume The valid volume range is from 0 15 by default it s 8 Ringtone Volume To configure the so...

Page 83: ...mode Forward Transfer To display and configure Forward setting Note There are three types of forward Always Forward Busy Forward and No answer Forward Always Forward Any incoming call will be forwarded in any situation Busy Forward An incoming call will be forwarded if IP phone is busy No answer Forward An incoming call will be forwarded if it s no answer after a specific time ...

Page 84: ... DND Determine what responses code should be sent back to server when there is an incoming call if DND on DND On Code The Code used to turn on DND on server s side if configured IP phone will send a SIP message to server to turn on DND on server side if you press DND when DND is off DND Off Code The Code used to turn off DND on server s side if configured IP phone will send a SIP message to server...

Page 85: ...e attempts Auto Redial Times Determine how many times to redial Sections Description Call PickUp Visual BLF PickUp Alert To enable the BLF pick up function Intercom Intercom allows user to establish a call directly with the callee Active To enable or disable Intercom feature Intercom Mute If enabled once the call established the callee will be muted HotLine HotLine allows user to call out a define...

Page 86: ...assword Sections Description Remote Control Remote Control allows specific host to interact with IP phone by sending HTTP or HTTPS requests The specific action could be answering an incoming call hangup an ongoing call and so on Allowed Access IP List To configure the allowed host address Note For now IP phone can only support IP address IP address list and IP address pattern as allowed hosts Keyp...

Page 87: ...nd ECMA 323 CSTA XML information during SIP calling The default status is disabled Others Return Code When Refuse Allows user to assign specific code as return code to SIP server when an incoming call is rejected Auto Answer Delay To configure delay time before an incoming call is automatically answered Early DTMF To enable or disable early DTMF Multicast codec To choose different multicast codec ...

Page 88: ...ng on computation and network bandwidth CNG Comfort Noise Generation Allow IP phone to generate comfortable background noise for voice communications during periods of silence in a conversation It is a part of the silence suppression or VAD handling for VoIP technology CNG in conjunction with VAD algorithms quickly responds when periods of silence occur and inserts artificial noise until voice act...

Page 89: ...fer on IP phones Adaptive Capable of adapting the changes in the network s delay The range of the delay time for the dynamic jitter buffer added to packets can be also configured on IP phones Mic Volume To configure Microphone volume for headset handset and speaker mode 5 10 Phone Key Display Path Web UI Phone Key Display Sections Description Line Key Allows user to assign specific feature to the ...

Page 90: ...rcom Speed Dial History Favorites Redial Call Return Hot Desking XML Browser Simple Menu Function Key Allows user to assign specific feature to the designated function keys For function keys the available features list N A DND Menu MSG Status Book Fwd PickUp Group PickUp Intercom Speed Dial History Favorites Redial Call Return Hot Desking XML Browser Display Backlight Intensity To adjust the backl...

Page 91: ...rmat and has some specific requirement please contact to Akuvox technical support team for instructions how to make ringtone files System ringtones files cannot be deleted thus user can only delete uploaded ringtones Distinctive Ringers Distinctive ringers allow different incoming calls to trigger distinctive ringtones The IP phone will check Alert Info header inside the incoming invite SIP messag...

Page 92: ...n Replace Rule Path Web UI Phone Dial Plan Replace Rule Sections Description Tone Allows user to select a specialized tone sets classified by countries or to customize own tones Note Available country tones sets are China Spain Luxembourg Sweden Taiwan Belgium Denmark Fin land Germany Netherlands Norway Portugal ...

Page 93: ...dify related accounts prefix and replace Area Code Area codes are also known as NPAs Numbering Plan Areas They usually indicate different geographical areas within one country If entered numbers match the predefined area code rule the IP phone will automatically prefix outgoing number with area code Note There is only one area code rule supported 5 14 Phone Dial Plan Dial Now Path Web UI Phone Dia...

Page 94: ...esignated delay time if it match any dial now rule Rules Modify Allow user to modify selected rules information for dial now rule user can modify related accounts Dial now Rule itself Area Code Area codes are also known as NPAs Numbering Plan Areas They usually indicate different geographical areas within one country If entered numbers match the predefined area code rule the IP phone will automati...

Page 95: ...phone completes startup Registered When the IP phone successfully registers an account Unregistered When the IP phone logs off the registered account Register Failed When the IP phone fails to register an account Off Hook When the IP phone is off hook On Hook When the IP phone is on hook Incoming Call When the IP phone receives an incoming call Outgoing Call When the IP phone places a call ...

Page 96: ...e transfers a call Blind Transfer When the IP phone blind transfers a call Attended Transfer When the IP phone performs the semi attended attended transfer Hold When the IP phone places a call on hold UnHold When the IP phone retrieves a hold call Mute When the IP phone mutes a call UnMute When the IP phone un mutes a call Missed Call When the IP phone misses a call IP Changed When the IP address ...

Page 97: ...ting Paging Barge Choose the multicast number the range is 1 10 Paging priority Active Enable o disable the multicast Priority List To setup the multicast parameters Listening Address Enter the IP address you need to listen Label Input the label for each listening address 5 17 PhoneBook Local Phone Book Path Web UI PhoneBook Local Book ...

Page 98: ...h designated contacts from local phonebook Dial To dial out a call or hangup an ongoing call from Web UI Note For this feature you need to have the remote control privilege to control IP phone via Web UI Please refer to section Remote Control in the Web UI Phone Call Feature page Group To display or edit Group contacts Group Setting To display or change Group name related ringtone or description I...

Page 99: ... configure remote book server address Local Book Name To configure display remote book name on Phone UI Search Remote Phonebook Name To enable or disable search remote phonebook name Search Flash Interval To set interval Range from 120s to 2592000s Note IP phone support at most 5 remote books Please refer to your administrator for how to establish a remote book server and how to create remote book...

Page 100: ... records Available call history types are All calls Dialed calls Received calls Missed calls Forwarded calls HangUp To click to hangup ongoing call on the IP phone Note For HangUp feature you need to have the remote control privilege to control IP phone via Web UI Please refer to section Remote Control in the Web UI Phone Call Feature page ...

Page 101: ... accessing LDAP server Password To configure password for accessing LDAP server Name Attribute To configure which name attributes should be feedback from LDAP server Number Attribute To configure which number attributes should be feedback from LDAP server Display Name To configure display name on Phone UI when there is any searching result from LDAP server Max Hits To configure the maximum size of...

Page 102: ...ht file format for right model Firmware version To display firmware version firmware version starts with MODEL name Hardware Version To display Hardware version Reset to Factory Setting To enable you to reset IP phone s setting to factory settings Reboot To reboot IP phone remotely from Web UI 5 22 Upgrade Basic Path Web UI Upgrade Basic Sections Description Upgrade To select upgrading rom file fr...

Page 103: ...UI 5 23 Upgrade Advanced Path Web UI Upgrade Advanced Sections Description PNP Option To display and configure PNP setting for Auto Provisioning PNP Plug and Play once PNP is enabled the phone will send SIP subscription message to PNP server automatically to get Auto Provisioning server s address By default this SIP message is sent to multicast address 224 0 1 75 PNP server address by standard DHC...

Page 104: ...ecipher common Auto Provisioning configuration file AES Key MAC Used for IP phone to decipher MAC oriented auto provisioning configuration file for example file name could be 0c1105888888 cfg if IP phone s MAC address is 0c1105888888 Note AES is one of many encryption it should be configure only configure filed is ciphered with AES otherwise left blank AutoP To display and configure Auto Provision...

Page 105: ... server address PCAP To start stop packets capturing or to export captured Packet file Start To start capturing all the packets file sent or received from IP phone Stop To stop capturing packets Note IP phone will save captured packets file to a temporary file this file maximum size is 1M mega bytes and will top capturing once reaching this maximum size Others To display or configure others featur...

Page 106: ...ord Modify To modify user s password Current Password The current password you used New Password Input new password you intend to use Confirm Password Repeat the new password Note For now IP phone can only support user admin Session Time Out Over the session time out value users need to login in the web again Session Time Out Value the ranger is from 60s to 14400s ...

Page 107: ...eted Sections Description Web Server Certificate Upload To upload a certificate file this will be used as server certificate Client Certificate To display or delete Certificates which is used when IP phone is connecting to any HTTPs server Client Certificate Upload To upload certificate files which is used as client certificate Only Accept trusted Certificates If this option is enabled only truste...

Page 108: ...e 3 Cannot access the web interface Check the connection between the PC port of the device and the network port of the computer Make sure it is fine Check whether the IP address of the device is correct If it is LAN please make sure there is no IP address collision with other devices on the network Issue 4 Cannot call out Please see the network connection status of device if it is exception and th...

Page 109: ...huahua 07 00 United States Mountain Time 07 00 United States MST no DST 06 00 Canada Manitoba Winnipeg 06 00 Chile Easter Islands 06 00 Mexico Mexico City Acapulco 06 00 United States Central Time 05 00 Bahamas Nassau 05 00 Canada Montreal Ottawa Quebec 05 00 Cuba Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asu...

Page 110: ... Portugal Lisboa Porto Funchal 0 Spain Canary Islands Las Palmas 0 United Kingdom London 0 Morocco 01 00 Albania Tirane 01 00 Austria Vienna 01 00 Belgium Brussels 01 00 Caicos 01 00 Chatam 01 00 Croatia Zagreb 01 00 Czech Republic Prague 01 00 Denmark Kopenhagen 01 00 France Paris 01 00 Germany Berlin 01 00 Hungary Budapest 01 00 Italy Rome 01 00 Luxembourg Luxembourg 01 00 Macedonia Skopje 01 00...

Page 111: ...Akuvox SP R55P G Web interface 111 Time Zone Time Zone Name 02 00 Finland Helsinki 02 00 Gaza Strip Gaza 02 00 Greece Athens 02 00 Israel Tel Aviv 02 00 Jordan Amman ...

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Akuvox SP-R55G, User Manual

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