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R28 Door Phone Administrator Guide

www.akuvox.com

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Summary of Contents for R28 Series

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Page 2: ...ministrators who need to properly configure the door phone This manual is written based on the 28 30 4 2 version and it provides all the configurations for the functions and features of the Akuvox door phone Please visit Akuvox web or consult technical support for any new information or the latest firmware ...

Page 3: ...Note Informative information and advice for the efficient use of the device Introduction of Icons and Symbols ...

Page 4: ...Related Documentation You are advised to refer to the related documents for more technical information via the link below https knowledge akuvox com ...

Page 5: ...d LED Setting 14 7 2 LED Setting on Card ReaderArea 15 7 3 LED Settings on Keypad 15 7 4 LED Settings on Screen 16 7 5 LCD Screen Display 16 7 6 Backlight Setting 17 7 7 Screen Saver Setting 18 8 Volume and ToneConfiguration 19 8 1 Volume Configuration 19 8 1 1 Open Door Tone Configuration 20 8 2 Upload Tone Files 20 8 2 1 Upload Open Door Tone and RingbackTone 20 9 NetworkSetting 23 9 1 Network S...

Page 6: ...on for IP Direct Calls 45 11 3 Configure DTMF Data Transmission 46 11 4 Audio Codec Configuration 47 12 Contact ListConfiguration 49 12 1 Managing Contact Group 49 12 2 Managing Contacts 49 12 3 Export Import Contacts 51 13 RelaySetting 52 13 1 Relay Switch Setting 52 13 1 1 Web Relay Setting 53 13 1 2 Configure White List for DoorRelay 55 14 Door Access ScheduleManagement 56 14 1 Configure Door A...

Page 7: ... andImage 80 16 1 RTSP Stream Monitoring 80 16 1 1 RTSP Basic Setting 80 16 1 2 RTSP OSD Setting 81 16 1 3 RTSP Stream Setting 81 16 2 MJPEG Image Capturing 83 16 2 1 NACK 84 16 3 ONVIF 85 16 4 Live Stream 86 17 Logs 87 17 1 Call Logs 87 17 2 Door Logs 88 18 Debug 90 18 1 System Log 90 18 2 Remote Debug Server 90 18 3 PCAP 91 19 FirmwareUpgrade 93 20 Backup 94 21 Auto provisioning 95 21 1 Provisio...

Page 8: ...cation 106 23 1 Modifying Device Web Interface Password 106 23 2 Modifying Device System Password 106 23 3 Configure Web Interface Automatic Logout 107 24 SystemReboot Reset 108 24 1 Reboot 108 24 2 Reset 108 25 Abbreviations 109 26 FAQ 111 27 Contactus 114 ...

Page 9: ...ity is immeasurable Akuvox R28A is a SIP compliant hands free and video optional door phone It can be connected with Akuvox indoor monitors for remote access controlling and monitoring Users can communicate with visitors via audio and video calls and unlock the door if they need The door phone enables you to easily monitor an entrance door or gate and gives you peace of mind knowing that your faci...

Page 10: ...R28 Door Phone Administrator Guide www akuvox com 2 2 Change Log The change log will be updated here along with the changes in the new software version ...

Page 11: ...or Guide www akuvox com 3 3 Model Specification Model Feature R28A Button Physical Numeric Keypad Housing Material Aluminum Camera 2 Mega pixels automatic lighting Relay In 3 Relay Out 3 RS485 PoE RAM 128MB ROM 16MB Card Reader ...

Page 12: ...R28 Door Phone Administrator Guide www akuvox com 4 IP Rating IP65 IK Rating X Wall Mounting Flush Mounting Wall Mounting Dimension 280x130x38mm Flush Mounting Dimension 280x130x68mm ...

Page 13: ... covers contact settings Upgrade this section covers Firmware upgrade device reset reboot configuration file auto provisioning Fault Diagnosis Security this section is for password modification and servercertificates Mode selection 1 Discovery mode It is a plug and play configuration mode Akuvox devices will configure themselves automatically when users power on the devices and connect them to the...

Page 14: ... Akuvox has many configuration tools for you to set up devices more conveniently Here we list some common tools please contact your administrator to get the tool if you need them 1 SDMC SDMC is suitable for the management of Akuvox devices in large communities including access control resident information remote device control etc 2 Akuvox Upgrade tool Upgrade Akuvox devices in batch on a LAN Loca...

Page 15: ...e device IP by the IP scanner in the same LAN network Just click the Scan tab in the IP scanner to check the device IP Or checking the device IP address from the device setting screen 5 1 2 Access the Device Setting on the Device To access the device setting press 2396 to enter the advanced setting screen It provides some advanced permissions like editing network reset and admin password modificat...

Page 16: ... scanner 1 Note Google Chrome browser is strongly recommended The initial username and password are admin and please be case sensitive to the user names and passwords entered 5 1 3 Access the Device Setting on the Web Interface Enter the device IP address on the web browser in order to log in to the device web interface where you can configure and adjust parameters etc The initial user name and pa...

Page 17: ...nd prompt text display on the device and on the web interface To set up the language you need go to Phone Time Lang Parameter Set up Type choose a suitable web language Normally English is the default web and LCD language To customize configuration names and prompt text you need to export and edit the json file before uploading the file to the device Phone Time Lang Words Of Language Upload ...

Page 18: ... up the device time go to Phone Time Lang Time Parameter Set up Time Format select 12 hour time format or 24 hour timeformat Date Format select data format Y M D M D Y or D M Y Manual Auto you can choose automatically to gain the time or manually configure the date and time Date it is available when you choose Manual Setup the year month and day according to your need Time it is available when you...

Page 19: ...n two consecutive NTP requests System Time display the device system time 6 3 Language Setting You can select device language and customize interface text including configuration names and prompt text display on the device and on the web interface To set up the language you need go to Phone Time Lang Parameter Set up Type choose a suitable web language Normally English is the default web and LCD l...

Page 20: ... you obtained to automatically synchronize your time and date And when your time zone is selected the device will automatically notify the NTP server of its time zone so that the NTP server can synchronize the time zone setting in your device To set up the device time go to Phone Time Language Parameter Set up Time Format select 12 hour time format or 24 hour timeformat Date Format select data for...

Page 21: ... when you choose Auto Select the specific time zone depending on where the device is used and then press Confirm tab for the confirmation The default time zone is GMT GMT 0 00 Preferred Server Alternate Server it is available when you choose Auto The time zone server normally will automatically obtain the time when connecting to the network The secondary server will take effect when the primary se...

Page 22: ... photoresistor setting below If you select Always On then the infrared LED will stayon If you select Always Off then the infrared LED will stayoff If you select Schedule then the infrared LED will be turned on based on the photoresistor setting according to your schedule Photoresistor Setting set the triggering points for disabling the infrared LED and enabling the infrared LED For example if you ...

Page 23: ...hen you swipe cards or press the keypad and the time interval will become non editable Time H set the time interval for the light to stay on enter the time interval for the LED light to be turned on e g if the time interval is set from 8 0 Start time End time it means the LED light will stay on during the time span from 8 00 am to 12 00 pm during one day 24 hours This setting can not be set up whe...

Page 24: ...d in order to reduce the electrical power consumption etc To do this configuration go to Intercom LED Setting LED Control Parameter Set up Wake Mode there are two modes Auto and Manual for waking up the device when idle If you select Auto mode then the screen will be awakened when someone approaches and the IR sensor will be triggered And if Manual mode is selected then you have to touch the keypa...

Page 25: ...screen Text Only if you select it then only the text will be displayed on the home screen You can customize the text if needed Contacts Only if you select it then only the Contacts will be displayed on the home screen Hide Contacts Room Number if you select it then Contacts and room number will be hidden on the home screen It only displays PIN Entry and Security LCD Text it is available when you c...

Page 26: ... span when there is no operation on the device or no one is detected approaching the device screen To do this configuration on the web Intercom LED Setting Standby Interface Display Parameter Set up Screen Saver Mode tick the check box to enable the screen saver function Screensaver Time Sec Set the screen saver start time For example if you set the start time as 5 minutes then the screen saver wi...

Page 27: ...ou can set them up on the device web Phone Audio Volume Control interface Parameters Set up Mic Volume adjust the mic volume as needed Volume Level control the volume of all speakers The default is 1 the first level of volume the volume range is roughly 80 95 and 2 is the second level of volume the volume range is roughly 95 109 Speaker Volume adjust the speaker volume as needed Tamper Alarm Volum...

Page 28: ...t you can hear the open door tone when you open the door by pressing the exit button Open Door Outside Tone enable it so that you can hear the open door tone when you open the door using the access method on the doorphone Open Door Failed Tone enable it so that you can hear the open door failure tone following the open door failure 8 2 Upload Tone Files You can configure the door phone ringback to...

Page 29: ...ou can hear when you open the door using the access method on the door phone Parameter Set up Open Door Succeeded Inside Warning upload the open door when you open the door by pressing the exit button Broadcast Delay select open door tone waiting time after door opening success For example if you set it for 2 seconds then the tone will go on 2 seconds after the door opens Broadcast Frequency selec...

Page 30: ...ery two open door tones For example if you select 2 then the interval between two open door tones will be two seconds The number of open door tones should be 2 minimum if in this application Parameter Set up Open Door Failed Warning upload the hear the open door failuretone Ringback upload the ringback tone ...

Page 31: ...atus on the web Status Network Information interface 9 2 Device Network Configuration You can check for the door phone s network connection info and configure the default DHCP mode Dynamic Host Configuration Protocol and static IP connection for the device on the device web Network Basic interface Parameter Set up ...

Page 32: ...etwork environment Default Gateway set up the correct gateway default gateway according to the IP address of the default gateway LAN DNS1 2 set up a preferred or alternate DNS Server Domain Name Server according to your actual network environment Preferred DNS server is the primary DNS server address while the alternate DNS server is the secondary server address and the door phone will connect to ...

Page 33: ...vice address by entering device location information from the left to the right Community Unit Stair Floor Room in sequence Device Extension enter the device extension number for the device you installed Device Location enter the location in which the device is installed and used 9 4 Device Local RTP configuration For the device network data transmission purpose the device needs to be set up with ...

Page 34: ... it in the future To do this configuration on web Account Advance NAT interface Parameter Set up UDP Keep Alive Messages if enabled the device will send out the message to the SIP server so that the SIP server will recognize if the device is in online status UDP Alive Msg Interval set the message sending time interval from 5 60 seconds the default is 30 seconds RPort enable the RPort when the SIP ...

Page 35: ...gical IP domain To be specific the purpose of VLAN is to separate the layer 2 broadcast domain Within trunk links the tagged packet will only be sent to those ports with the same VLAN ID This is usually achieved by a switch or router Users can benefit from deployed VLAN such as Security if without VLAN all hosts will be included in the unique broadcast domain Therefore the consequence of an ARP at...

Page 36: ...technical report defined by the Broadband Forum that specifies the CPE WAN management protocol or CWMP It defines an application layer protocol for remote management of end user devices As a bidirectional SOAP HTTP based protocol it provides the communication between Customer Premises Equipment CPE and Auto Configuration Servers ACS It includes both a safe auto configuration and the control of oth...

Page 37: ... and CPE is short for customer premise equipment as client sidedevices URL to configure URL address for ACS or CPE User Name to configure username for ACS or CPE Password to configure the password for ACS or CPE Periodic Inform to enable periodically inform Periodic Interval to configure the interval for periodicinformation 9 9 Device Web HTTP Setting This function is used to manage whether the de...

Page 38: ...ed Disabled is not allowed and the default isEnabled HTTPS Enabled set whether HTTPS access to the device webpage is allowed Enabled is allowed Disabled is not allowed and the default is Enabled HTTP Port set up the port for HTTP access method 80 is the defaultport HTTPS Port set up the port for HTTPS access method 443 is the default port ...

Page 39: ...rs interface Parameters Set up Direct IP Call click Enable or Disable to turn the direct IP call on or off For example if you do not allow direct IP calls to be made on the device you can click Disable to terminate the function Direct IP AutoAnswer click Enable or Disable to turn the direct IP call on or off when the phone automatically answers the incoming call Direct IP port set up the IP direct...

Page 40: ...n the Web Account Basic SIP Account Interface Parameter Set up Status check to see if the SIP account is registered ornot Account select the exact account Account 1 2 to beconfigured Account Enabled click Enable or Disable to activate or deactivate the registered SIP account Display Name configure the name for example the device s name to be shown on the device being called to User Name enter the ...

Page 41: ...nter the backup SIP server IP address or itsURL Port set up SIP server port for data transmission Registration Period set up SIP account registration time pan SIP re registration will start automatically if the account registration fails during the registration time span The default registration period is 1800 ranging from30 65535s 10 2 3 Configure Outbound Proxy Server An outbound proxy server is...

Page 42: ...for establishing call sessions via the backup outbound proxy server 10 2 4 Configure Data Transmission Type SIP messages can be transmitted in three data transmission protocols UDP User Datagram Protocol TCP Transmission Control Protocol TLS Transport Layer Security and DNS SRV In the meantime you can also identify the server from which the data come To do this configuration on web Account Basic T...

Page 43: ... set up DND related parameters properly on the device web Phone Call Feature DND interface to block SIP calls you do not intend to answer In the meantime you can also define the code to be sent to the SIP server when you want to reject the call Parameter Set up Enabled enable or disable the DND function DND function is disabled by default Return Code When DND select what code should be sent to the...

Page 44: ...sing the dial key on the device dial pad To set the group call go to Intercom Basic Manager Dial Parameter Set up Call type select Group Call Group Call Number Local enter the group call number If you fill in the local group call number then the local group number will be called instead of the SmartPlus group call number ...

Page 45: ...is only available when connecting to the Akuvox SmartPlus To do the configuration on the web Intercom Basic Manager Dial interface Parameters Set up Call Type select Sequence Call Call Timeout Sec set the call timeout before calling the next called party when the first called party does not receive the call within thetimeout When Refused if you select Do Not Call Next then the sequence call will b...

Page 46: ...web call If you call using an IP address Account selection is not needed here 10 3 6 Dial Plan If you want to replace the long and complex dial number with a shorter number that can be memorized at greater ease and convenience for making calls You can replace multiple device dial numbers such as IP addresses with only one short number To configure the number replacement on the device navigate to P...

Page 47: ...arameters on web Phone Call Feature Auto Answer Parameters Set up Auto Answer enable the auto answer function Auto Answer Delay set up the delay time from 0 5 sec before the call can be answered automatically For example if you set the delay time as 1 second then the call will be answered in 1 second automatically Mode set up the video or audio mode you preferred for answering the call automatical...

Page 48: ...ticast IP address needs to be the same as the listened part and the multicast port can not be the same for each IP address Multicast IP address is from 224 0 0 0 to 239 255 255 255 Label enter the label for each listening address 10 3 9 Configure Maximum Call Duration The door phone allows you to set up the call time duration in receiving the call from the calling device as the caller side might f...

Page 49: ...aximum dial out time Maximum dial in time refers to the maximum time duration before the door phone hangs up the call if the call is not answered by the door phone On contrary maximum dial out time refers to the maximum time duration before the door phone hangs up itself automatically when the call from the door phone is not answered by the intercom device being called To do this configuration go ...

Page 50: ...r phone will hang out the call it dialed out automatically if the call is not answered by the device being called 10 3 10 Hang Up After Open Door This feature is used to hang up the call automatically after the door is released during a call So the caller or callee does not need to click the hang up key again To do this configuration on the web Intercom Basic Hang Up After Open Door Parameter Set ...

Page 51: ...sitions on the web to match their physical position on the keypad On the web navigate to Intercom Advanced Key Code Exchange Parameter Set up Key Code Exchange if enabled the Cancel function will be placed right on the top of the Dial function in their functional location If disabled their functional location will be functionally reversed The intercom calls in the device can be configured to allow...

Page 52: ...of sound quality You can select the specific codec with different bandwidths and sample rates flexibly according to the actual network environment It is only available for SIP calls To do the configuration on device web Account Advancedinterface Please refer to the bandwidth consumption and sample rate for the four codecs types below Codec Type Bandwidth Consumption Sample Rate PCMA 64 kbit s 8kHZ...

Page 53: ...ality among four options CIF VGA 4CIF and 720P according to your actual network environment The default code resolution is 4CIF Bitrate select the video stream bit rate ranging from 128 2048 The greater the bitrate the data transmitted every second is greater in amount therefore the video will be clearer While the default code bitrate is 2048 Payload select the payload type ranging from 90 118 to ...

Page 54: ...deo Payload select the payload type ranging from 90 118 to configure the audio video configuration file The default payload is104 11 3 Configure DTMF Data Transmission In order to achieve the door access via DTMF code or some other applications you are required to properly configure DTMF on web Account Advanced DTMF in order to establish a DTMF based data transmission between the door phone and ot...

Page 55: ...ding to the specific data transmission payload agreed on between the sender and receiver during the data transmission 11 4 Audio Codec Configuration Akuvox door phones support four types of codec PCMU PCMA G729 and G722 for encoding and decoding the audio data during the call session Each type of Codec varies in terms of sound quality You can select the specific codec with different bandwidths and...

Page 56: ...R28 Door Phone Administrator Guide www akuvox com 48 PCMA 64 kbit s 8kHZ PCMU 64 kbit s 8kHZ G729 8 kbit s 8kHZ G722 64 kbit s 16kHZ ...

Page 57: ...roup You can set up a contact group first before you move the contacts into the group to do so navigate to on web Contacts Contacts List Group Parameter Set up Name enter the group name 12 2 Managing Contacts You can search create display edit and delete the contacts in your phone book Contacts Contact List ...

Page 58: ...vailable after enabling Cloud contact If Import is selected sort by contacts in the imported file Show Cloud Contacts Enabled if enabled the contacts synchronized from the SmartPlus cloud can be displayed Caller Display select Name then the contact name of the incoming call will be displayed If the contact is not in your contact list the SIP IP number will be displayed for the incoming call Select...

Page 59: ...ccount select which SIP account will be used to call out If using IP direct call it is not available Priority of Call up to 3 numbers in one group and set up the call sequence for these numbers Floor enter the floor number of the contact if needed 12 3 Export Import Contacts When the contact becomes so many that you can not afford to manage each contact one by one manually you can import and expor...

Page 60: ... set the relay hold delay timing ranging from 1 10 Sec For example if you set the hold delay time as 5 Sec then the relay will stay triggered for 5 seconds after the door is opened It means the door will stay open for 5 seconds DTMF Mode select the number of DTMF digits for the door access control ranging from 1 4 digits For example you can select a 1 digit DTMF code or 2 digit DTMF code etc accor...

Page 61: ...y closed NC If the relay status is high then it is in Normally Open status NO Relay Name name the relay switch according to your need For example you can name the relay switch according to where the relay switch is located for convenience 13 1 1 Web Relay Setting In addition to the relay that is connected to the door phone you can also control the door access using the network based web relay on t...

Page 62: ...facturer Password enter the password provided by the web relay manufacturer The passwords are authenticated via HTTP and you can define the passwords using http get in Action Web Relay Action enter the specific web relay action command provided by the web manufacturer for different actions by the web relay Without adding IP username pwd you can fill in the HTTP command in the web relay action so y...

Page 63: ... Intercom Relay Open Relay Via the DTMF interface so that only the caller numbers you designated in the door phone can use the DTMF code to gain door access Parameter Set up Assigned The Authority For select All numbers to allow all numbers for the DTMF door unlock select None to deny all numbers for the DTMF door unlock select Only Contact List to only allow the contact number in your doorphone ...

Page 64: ...o the door access control intended for individual users or a group of users created Moreover you can edit your door access schedule if needed 14 1 1 Manage Relay Schedule Set the corresponding relay always open at a specific time This feature is designed for some specific scenarios for example the time after school or for morning work time To do the configuration on the web Intercom Relay Relay Sc...

Page 65: ...on a daily or monthly basis To do this configuration on web Intercom Schedule interface To create a daily schedule you can do as follows Parameters Set up Schedule Type set the type of time period There are three types to choose from Daily Weekly and Normal The default is Daily Schedule Name set the name of the time period Date Range set the corresponding time period Day of Week select the corresp...

Page 66: ...veniently import or export the schedules in order to maximize your door access schedule management efficiency Path Intercom Schedule Import Export Schedule xml 14 2 Door Unlock Configuration R28 door phones offer you two types of access methods PIN code and RF card 14 3 Configure Access Card Format If you want to integrate with the third party intercom system in terms of RF card door access you ca...

Page 67: ...ard IDCard Display Mode select the card format for the ID Card for the door access among five format options 8H10D 6H3D5D W26 6H8D 8HN 8HR The card code format is 8HN by default in the door phone 14 4 IC ID Card Control You can enable or disable the IC and ID card function if needed You can navigate to Intercom Card Setting Card Type Support 14 5 Mifare Card Encryption R28 can read the encrypted M...

Page 68: ...k in which the card number is located in the Mifare Defire Card For example the card number can be in sector 3 and block 3 in the card Block Key enter the block password for access 14 6 Configure RF Card for Door Unlock You can tap the RF card on the reader and click obtain to add an RF card for the user Path Intercom User Parameter Set up ...

Page 69: ...be generated automatically or manually Name enter the user name Code place the card on the device card reader area and clickObtain 14 7 Edit the User specific Door Access Data You can search user s specific door access and edit the door access data on the web Intercom User interface 14 8 Import and Export User Data of Access Control R28 series support User Data of access control to be shared among...

Page 70: ...or the door opening Also you can type in an HTTP command on a browser to open the door using the HTTP command remotely To configure it go to Intercom Relay Open Relay Via HTTP Parameter Set up Enabled enable the HTTP command to unlock the function by clicking on Enable Session Check this feature is for some network security limitations if you enable it the door may not be unlocked in this way User...

Page 71: ...ton for Door Unlock When you need to open the door from inside using the Exit button installed by the door you can configure the door phone Input to trigger the relay for the door access on web Intercom Input interface Parameter Set up Enabled it is enabled by default Trigger Electrical Level select the trigger electrical level options between High and Low according to the actual operation on the ...

Page 72: ...atus of the input signal 14 11 Configure PIN Code for Door Unlock You can create and modify both public PIN codes and private PIN codes for the door access on the R28 door phone 14 11 1 Configure Public Code for Door Unlock A public PIN code is configured and used by the property in the same building or in the same community To do this configuration on the web Intercom PIN Setting Public PIN inter...

Page 73: ...e door access schedule that you created for the validity of the PIN Code access during a certain time span you scheduled Path Intercom User Parameter Set up User ID enter the user s ID Name enter the user name resident s name Code enter the user s private PIN After user information and PIN code are entered you can scroll down to Access Setting and configure private PIN code access control ...

Page 74: ... select from the created door access schedule on the right box and move the one to be applied to the user s specific PIN code door access to the box on the right side You are required to enable the PIN code before you can get door access via private PIN code you can navigate to Intercom PIN setting Private PIN 14 12 Configure NFC for Unlock You can also gain door access by mobile phone with NFC fu...

Page 75: ...Door Phone Administrator Guide www akuvox com 67 opening Before you can open the door using NFC you need to enable the NFC feature To enable the NFC feature go to Intercom Card Setting Contactless SmartCard ...

Page 76: ...To do this configuration on the web Security Basic Tamper Alarm Parameter Set up Enabled enable the anti theft alarm function Gravity Sensor Threshold set the threshold for the gravity sensory sensitivity The lower the value is the higher the value will be The gravity sensor value is 32 by default Trigger Options select what can be triggered when the gravity sensor is triggered 15 1 1 Client Certi...

Page 77: ... SSL connection with the Akuvox door phone Currently the format of the certificate can be accepted by the Akuvox door phone is PEM DER and CER file 15 1 1 1 Web Server Certificate To upload Web Server certificate on the device web interface Security Advanced Web Server Certificate 15 1 1 2 Client Certificate To upload and configure client certificates on the same page ...

Page 78: ... certificates if you select Enabled as long as the authentication success the phone will verify the server certificate based on the client certificate list If you select Disabled the phone will not verify the server certificate no matter whether the certificate is valid or not 15 1 1 3 Upload TLS Certificate for SIP Account Registration You need to provide a TLS certificate when applying for a SIP...

Page 79: ...ms The images collected by the camera at different frame rates will be calculated and compared by the CPU according to a certain algorithm When the picture changes if someone walks by the lens is moved the number obtained by the calculation and comparison result will exceed the threshold which indicates a motion event 15 1 2 1 Configure Motion Detection You can turn on the motion detection and set...

Page 80: ... detected one time from 0 to 3 seconds triggered any time from 0 to 3 seconds However for example if you select 5 seconds greater than 3 then the alarm will not be triggered until a moving object is detected for the second time from 3 to 5 seconds triggered any time from 3 to 5 seconds The default interval is 10 seconds The Width of Detected Area The Height of Detected Area The full size of the de...

Page 81: ...TP user name which is usually the same as the sender s email address SMTP Password configure the password of the SMTP service which is the same as the sender s email address Email Subject enter the subject of the email Email Content compile the content of emails according to yourneed Email Test click to test if the email can be sent andreceived 15 1 3 2 FTP Notification Setting If you want to rece...

Page 82: ...hen a triggered event snapshot will be sent to the FTP server for testing purposes 15 1 3 3 SIP Call Notification Setting In addition to FTP and Email notification the door phone can also make a SIP call when some feature action is triggered To configure a SIP call notification on web Intercom Action SIP Call Notification interface Parameter Set up SIP Call Number to configure the SIP call number ...

Page 83: ...ler will be sent via as notification If Email is selected the Emails containing a screenshot of the caller will be sent If HTTP is selected you can add the event message to the HTTP URL before sending Http URL enter the HTTP URL that will be sent to the Http server For example http 192 168 31 6 door phone 1 HTTP URL format http http server IP address any information 15 1 4 Action URL R28 allows yo...

Page 84: ...can do this configuration on web Intercom Input interface Parameter Set up Action To Execute to choose which action to be executed aftertriggering 15 1 5 2 Configure Action of Call When pressing the push button the door phone will trigger the pre configured action type the notification can be sent out by Email FTP notification or SIP call To do this configuration on web Intercom Basic interface ...

Page 85: ... aftertriggering 15 1 5 3 Configure Action of Motion When the Motion Detection feature is working you can make it trigger an action To do this configuration on web Intercom Motion interface Parameter Set up Action to execute to choose which action to be executed aftertriggering 15 1 6 Configure Action of Input When the Input interface is working it can also trigger an action You can do this config...

Page 86: ... this feature on web Account Advanced Encryption interface Parameter Set up Voice Encryption SRTP choose Disabled Optionalor Compulsory for SRTP If it is Optional or Compulsory the voice during the call is encrypted and you can grab the RTP packet to view 15 1 8 User Agent You can customize the user agent field in the SIP message If the user agent is set to a specific value users can see the infor...

Page 87: ...R28 Door Phone Administrator Guide www akuvox com 79 Parameter Set up User Agent support to enter another specific value Akuvox is by default ...

Page 88: ...t URL 16 1 1 RTSP Basic Setting You are required to set up the RTSP function on the device web Intercom RTSP RTSP Basic interface in terms of RTSP authorization authentication and password etc before you are able to use the function Parameter Set up Enabled enable the RTSP if needed RTSP Authorization Enabled enable or disable the RTSP authorization If you enable the RTSP Authorization you are req...

Page 89: ...r picture To protect the owner of the video or image To do this configuration on the web Intercom RTSP RTSP OSD Setting interface Parameter Set up RTSP OSD Color there are five color options White Black Red Green and Blue for RTSP watermark text RTSP OSD Text enter the customized text you want to show for the watermark 16 1 3 RTSP Stream Setting You can select the video codec format for the RTSP s...

Page 90: ...P Video Enabled the door phone can send video information to the monitor After enabling the RTSP feature the video RTSP is enabled by default and cannot be modified 2nd Video2 Enabled Akuvox door phones support 2 RTSP streams you can enable the second one Audio Codec choose a suitable audio codec for RTSP audio Video Video2Codec choose a suitable video codec for RTSP video Parameter Set up ...

Page 91: ...nt The default video bit rate is 2048 kpbs 2nd Video Resolution select video resolution for the second video stream channel While the default video solution is VGA 2nd Video Framerate select the video framerate for the second video stream channel 25fps is the video frame rate by default for the second video stream channel 2nd Video Bitrate select the video bit rate for the second video stream chan...

Page 92: ...ct video resolutions among seven options QCIF QVGA CIF VGA 4CIF and 720P The default video resolution is 4CIF And the video from the door phone might not be able to be shown on the indoor monitor if the resolution is set higher than 4CIF Video Framerate 30fps is the video frame rate by default Video Quality the video bitrate is from 50 to 90 16 2 1 NACK NACK Negative Acknowledgement is used to ens...

Page 93: ...rk Video Recorder you can configure the ONVIF function on the web Intercom ONVIF interface so that other devices will be able to see the video from the door phone Parameter Set up Discoverable tick the check box to enable the Discoverable ONVIF mode If you select Discoverable then the video from the door phone camera can be searched by other devices User Name enter the user name The user name is a...

Page 94: ...ce web Intercom Live Stream interface to obtain the real time video or you can also enter the correct URL on the web browser to obtain itdirectly To check the real time video using a URL you can enter the correct URL http IP_address 8080 video cgi on the web browser if you want to obtain the real time video directly instead of going to the web interface ...

Page 95: ...t up Save Call Log Enabled tick the check box to enable the call log function Call History select call history among four options All Dialed Received and Missed for the specific type of call log to be displayed Time select the specific time span of the call logs you want to search check or export Local Identity displays the door phone s SIP account or IP number that receives incoming calls Name Nu...

Page 96: ...oor accesses or failed door accesses Time select the specific time span of the door logs you want to search check or export Name Code select the Name and Code options to search door log by the name or by the PIN code Index the order of the call logs Name if it is a locally added key or card the corresponding added name will be displayed If it is an unknown key or card it will display Unknown Code ...

Page 97: ...istrator Guide www akuvox com 89 Type if opening the door via PIN code Password will be displayed If opening the door via RF cards Card will be displayed and if the door is opened by the HTTP command Http will be displayed ...

Page 98: ...r debugging purposes The default log level is 3 the higher level is 5 and the more complete log is 7 Export Log click the Export tab to export a temporary debug log file to a local PC Remote System Log Enabled tick the checkbox to enable thefunction Remote System Server enter the remote server address to receive the device log And the remote server address will be provided by Akuvox technical supp...

Page 99: ...nter the remote debug server port 18 3 PCAP PCAP is used to capture the data package going in and out of the devices for debugging and troubleshooting purposes You can set up the PCAP on the device web Upgrade Advanced PCAP interface properly before using it Parameter Set up Specific Port select the specific ports from 1 65535 so that only the data packet from the specific port can be captured You...

Page 100: ...Refresh select Enable or Disable to turn on or turn off the PCAP auto fresh function If you set it as Enable then the PCAP will continue to capture data packets even after the data packets reached their 1M maximum in capacity If you set it as Disable the PCAP will stop data packet capturing when the data packet captured reached the maximum capturing capacity of 1MB New PCAP click start to capture ...

Page 101: ...fferent versions for Akuvox door phones can be upgraded on the device web Upgrade Basic interface Parameter Set up Upgrade choose rom firmware from your PC then click Submit to update If you want to upgrade the firmware and reset the device to the factory setting tick the Reset check box ...

Page 102: ... can be imported to or exported out of the device to your local PC on the device web Upgrade Advanced Others interface if needed Parameter Set up Export Config File to export the current config file Export Import to export the current config file Encrypted or import a new config file ...

Page 103: ...ces in batch via third party servers DHCP PNP TFTP FTP and HTTPS are the protocols used by the Akuvox intercom devices to access the URL of the address of the third party server which stores configuration files and firmware which will then be used to update the firmware and the corresponding parameters on the door phone 21 1 1 Configuration Files for Auto provisioning Configuration files have two ...

Page 104: ...e r000000000020 cfg MAC based configuration provisioning MAC based configuration files are used for the auto provisioning of a specific device as distinguished by its unique MAC number And the configuration files named with the device MAC number will be matched automatically with the device MAC number before being downloaded for the provisioning on the specific device To get the Autop configuratio...

Page 105: ...er On Repeatedly if you want to combine Power On mode and Repeatedly mode that will enable the device to perform Autop every time it boots up or according to the schedule you set up Select Hourly Repeat if you want the device to perform Autop every hour 21 3 PNP Configuration Plug and Play PNP is a combination of hardware and software support that enables a computer system to recognize and adapt t...

Page 106: ...ols that can be used for upgrading the device firmware and configuration Parameter Set up URL set up TFTP HTTP HTTPS and FTP server addresses for the provisioning User Name set up a user name if the server needs a user name to be accessed otherwise leave it blank Password set up a password if the server needs a password to be accessed otherwise leave it blank Common AES Key set up AES code for the...

Page 107: ...r Address Format TFTP tftp 192 168 0 19 FTP ftp 192 168 0 19 allows anonymous login ftp username password 192 168 0 19 requiresa usernameand password HTTP http 192 168 0 19 use the default port 80 http 192 168 0 19 8080 use other ports such as 8080 HTTPS https 192 168 0 19 use the default port 443 Note Akuvox does not provide user specified server Please prepare TFTP FTP HTTP HTTPS server by yours...

Page 108: ...data transmission format among three options Wiegand 26 Wiegand 34 Wiegand 58 The transmission format should be identical between the door phone and the device to beintegrated Wiegand Transfer Mode select Input Output Convert to Card No OutputWiegand If the door phone is used as a receiver then set it as Input for the door phone Select Output if you want Wiegand output to be converted to a card nu...

Page 109: ...ased on your need Select the Wiegand PIN code output format when you enable it 8 bits per digit select it if the third party device adopts 8 bits per digit format The PIN code is transferred separately by a digit one digit consists of 8 bits 4 bits per digit select it if the third party device adopts 4 bits per digit format The PIN code is transferred separately by a digit one digit consists of 4 ...

Page 110: ...tion type which will be explained in detail in the following chart User Name enter the user name when Basic and Digest authorization mode is selected The default user name is Admin Password enter the password when Basic and Digest authorization mode is selected The default user name is Admin IP01 IP05 enter the IP address of the third party devices when the WhiteList authorization is selected for ...

Page 111: ...horization field of the HTTP request header use the Base64 encoding method to encode of username and password 5 Digest The password encryption method only supports MD5 MD5 Message Digest Algorithm In the Authorization field of the HTTP request header WWW Authenticate Digest realm HTTP API qop auth auth int nonce xx opaque xx 6 Token This mode is used by Akuvox developers only 22 3 Integration with...

Page 112: ...want the R28 to provide power to the third party device via 12 output and GND interface during the timeout when the status of relays is shifted from low to high Time Out Sec select the power supply time duration after the relay is triggered Three options 3 5 10 It is 3 seconds by default The power output is 12V and the maximum output amperage is 0 8A 22 5 Integration with Lift Control You can conn...

Page 113: ...NO Integration Mode Description 1 None If you select None then the RS485 integration will be disabled 2 Chiyu Select Chiyu if you want to integrate with the Chiyu lift controller 3 KeKing Select Keyking if you want to integrate with the KeKing lift controller 4 ZKT Select ZKT if you want to integrate with the ZKTeco lift controller 3 Akuvox EC32 Select Akuvox EC32 if you want to connect the device...

Page 114: ...lso disable User account permission to log in on the web 23 2 Modifying Device System Password You can modify both device system password and service setting password on the web or on the device On the web navigate to Security Basic LCD Password Modify and change the passwords if needed The default system password is 2396 and the default service setting password is 3888 To set or modify the system...

Page 115: ...Interface Automatic Logout It is a protective design When there is no operation on the website and when the Session Time Out Value time is reached the website will automatically log out To do the configuration on the web Security Basic Session Time Out interface Parameters Set up Session Time Out Value the range from 60 to 14400 sec If there is no operation over time you need to log in to the webs...

Page 116: ... Upgrade Basic web interface as well 24 2 Reset You can select Reset To Factory Setting if you want to reset the device deleting both configuration data and user data such as RF cards face data and so on Or select Reset Configuration to Default State Except Data Reset if you want to reset the device retaining the user data To reset the device go to Upgrade Basic ...

Page 117: ...lti Frequency DHCP Dynamic Host Configuration Protocol DNS Domain Name System DND Do Not Disturb DNS SRV Service record in the Domain Name System FTP File Transfer Protocol GND Ground HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol Secure Socket Layer IP Internet Protocol ID Identification IR Infrared LCD Liquid Crystal Display LED Light Emitting Diode MAX Maximum POE Power Over...

Page 118: ...Video Recorder ONVIF Open Network Video Interface Forum SIP Session Initiation Protocol SNMP Simple Network Management Protocol STUN Session Traversal Utilities for NAT SNMP Simple Mail Transfer Protocol SDMC SIP Devices Management Center TR069 Technical Report069 TCP Transmission ControlProtocol TLS Transport Layer Security TFTP Trivial File Transfer Protocol UDP User Datagram Protocol URL Unifor...

Page 119: ...al interface press 9999 Dial key 3888 and OK to enter the system setting screen Go to the info screen to check the IP address Common method Using Akuvox IP Scanner to search Akuvox devices in the same LAN network Q2 Do Akuvox devices support opus codec A2 For now only Akuvox Android video IP phone R48G can support Opus audio codec Q3 What is the supported temperature range for the Akuvox door phon...

Page 120: ...Do door phones support these card types Prox Legacy iClass iClassSE HID Mifare HID DESFire HID SEOS A7 Sorry they are not supported They need to be implemented via hardware modifications Q8 How to confirm whether my device is hardware version 1 or hardware version 2 A8 1 Label Hardware Version 1 Hardware Version 2 Firmware Version ...

Page 121: ...hardware version 2 Go to Web Status Firmware Version 20 X X X is hardware version 1 220 X X X is hardware version 2 Hardware Version The firmware is different between the hardware version1 and hardware version 2 Go to Web Status Firmware Version If the hardware version is 220 x then the device is hardware version 2 ...

Page 122: ... For more information about the product please visit us at www akuvox com or feel free to contact us by Sales email sales akuvox com Technical support email support akuvox com Telephone 86 592 2133061 ext 7694 8162 We highly appreciate your feedback about our products ...

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