www.aktiv-wheelchairs.com
WARRANTY
Warranty Description
5 Years.
The frame of the wheelchair shall be covered by a 5 year conditional warranty against faults or breakages attributable to
faulty manufacture. Definition of the Frame: The frame is the main structure of the wheelchair onto which the various
components are fitted to complete the chair. This includes the cross brace and seat base, but not those components, such
as the seat that are fitted to it. The frame does not include any removable part of the wheelchair, including those
components that require tools for removal. This includes, but is not limited to the entire backrest assembly (including
upright canes), Footrests, Armrests, Wheels and Castors, Brakes, Brackets, Upholstery and other Optional Accessories.
1 Year
The various accessories that are fitted to the frame including, but not limited to the entire Backrest Assembly (including
upright canes), Footrests, Armrests, Brackets, Upholstery and other Optional Accessories are covered by a 1 year
conditional warranty against faults or breakages attributable to faulty manufacture.
CONDITIONS
The warranty commences from the date of purchase. A proof of purchase clearly showing the date of purchase and the
dealer’s name and details must be produced in order to claim for a warranty repair or replacement. Any warranty claims
within the warranty period will be assessed and proven to be defective by an authorised Aktiv Wheelchairs technician
before any parts are repaired or replaced. Warranty claims will not be accepted without proof of purchase. This warranty
does not extend to freight charges incurred to return the wheelchair to the dealer or to Aktiv Wheelchairs for repair or
replacement. The above mentioned warranties are for faults or breakages caused during normal domestic use attributable
to only faulty manufacture. This excludes defects or injury caused by or resulting from corrosion, misuse, abuse, neglect,
accidental damage, improper assembly, improper voltages, vermin infestation, or any alteration that effects the reliability
of the product. Items affected by normal wear and tear are not covered by warranty. This includes, but is not limited to
wear on tyres, wheels and bearings, seat and backrest upholstery, armrest pads, push handle grips and brake shoes.
Any alteration that is required to the wheelchair to enhance its function as a request by a qualified Medical Practitioner will
require a written endorsement from a Aktiv Wheelchairs engineer. Any alteration carried out
without written endorsement will void the warranty. The length of the warranty period may be adjusted at the discretion of
a Aktiv Wheelchairs engineer depending on the type of alteration carried out. Any alterations or adjustments carried out
without the use of genuine Aktiv Wheelchairs parts will void the warranty. Products will only be replaced under warranty if
the fault cannot be repaired. Faulty components that cannot be repaired will not warrant the replacement of the entire
product, but will be limited to the replacement of the faulty component only. Every replaced or repaired part shall under the
same warranty conditions of the wheelchair.
The warranty period of repaired or replaced parts shall not extend beyond the original warranty period of the wheelchair.
Any extended warranties offered by dealers are not part of the warranty offered by Aktiv Wheelchairs. Any claims resulting
from an extended warranty arrangement will not be accepted by Aktiv Wheelchairs. The specifications in this manual are
general, and may differ slightly from your wheelchair. Warranties cannot be claimed on discrepancies of information in this
manual to the specifications of your wheelchair, unless it is proven to be genuine manufacturing fault. Any warranty claims
must be processed through the dealer from which the wheelchair was purchased. in the event that a dealer does not satisfy
their obligation to process a warranty claim, please contact your agent.
