After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | [email protected]
21
FAQs and Troubleshooting Guide (Cont.)
Troubleshooting
The following is a list of problems you may encounter when using this appliance and
some suggestions that may help to correct the problem. If you still have problems,
please contact our customer service.
Problem
Possible Diagnosis
Possible Solution
The washer
does not work.
• Power not activated.
• Household power failure.
• Check that the machine is prop-
erly plugged in and turned on.
• Check whether a power failure
has occurred. Test by plugging in
another electrical appliance.
The washer
is filling
continuously.
• The drain hose is installed
incorrectly.
• The washer could be
siphoning.
• Ensure the drain hose is properly
installed.
• Ensure the standpipe is between
860mm and 1200mm high.
• To prevent siphoning, ensure the
drain hose does not extend more
than 20mm from the end of the
hose guide.
The spin speed
sounds slower
than normal.
• Clothes are unevenly
distributed in the tub.
• The outer wash bowl may still
be hot from being filled with
hot water.
• The washer has compensated by
lowering the spin speed.
• The washer has slowed the spin
speed as a protective measure.
The washer
is continually
going out of
balance.
• The washer may not be level.
• Too much water for the load.
• Check the washer is level (see
page 12).
• Ensure an appropriate water level
is selected for the load size.
The washer
is making a
banging noise.
• The load is out of balance.
• Press Start/Pause and
redistribute the load.
A small puddle
of water is
coming from
under the
washer.
• The water level is too high for
the amount of clothes and has
caused excessive splashing.
• Large, bulky items (e.g.,
towels, sheets) can cause
splashing.
• Select a lower water level (see
page 14).
• Select the appropriate program
for the load (see page 16).
Linting
• Some items in the load are
more likely to release or pick
up lint.
• The washer is overloaded.
• There is not enough detergent
to hold the lint in suspension.
• Wash ‘lint givers’ (e.g. towels)
separately from ‘lint collectors’
(e.g. synthetics).
• Try reducing the load size.
• Try using more detergent.
