Troubleshooting
Symptom
Cause
Corrective Actions
ADPF10XN
doesn’t power on
The power
connector to the
unit is not securely
inserted.
Make sure you connect the AC adapter to the frame
properly. When you connect the AC adapter to the
frame and power up the unit, even without a memory
card, you should see a blank screen. If you don’t see the
lit screen, check if the power is connected to the
ADPF10XN and make sure it is securely attached.
No Start-up
screen
Memory card is not
inserted correctly
Insert a supported memory card.
No photo, videos
or music files on
the memory card
Card is wrongly
inserted
Verify if the way you inserted the card is correct. Make
sure the front label of the memory card is facing AWAY
from the front of the unit. Do not force the memory card
into the slot.
The file doesn’t
play
Incompatible format
Make sure there is at least one supported
image/music/video file on the memory card.
Compatible Photo format: JPEG, BMP
Compatible Music format: MP3, WMA
Compatible Video format: MPEG 1/2/4, DivX (except
V3.11)
If at any time during the life of your digital photo frame you encounter technical difficulties, please
contact ……..
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