American Industrial Systems – Marine Rugged Display Computer User Guide
Page 44
9.5 RMA (Return Material Authorization) Service
Before returning any goods, please:
1. Contact American Industrial Systems, inc. Technical Support and request for an RMA number
(Return Material Authorization).
2. Describe the behavior or reason of unit failure in order to return. Any returns for credit are subject to
a restocking fee.
3. Upon confirmation of a hardware failure or valid cause for return, AIS will provide a Return
Merchandise Authorization (RMA).
4. Make sure to receive an RMA number from AIS before returning any merchandise. Clearly write or
mark this number on the outside of the package you are returning. Any returns without an
authorization will be refused and returned to you by the shipper.
5. When returning goods, include the name and telephone number of a person whom we can contact for
further explanations if necessary. Where applicable, always include all duty papers and invoice(s)
associated with the item(s) in question:
6. Ensure that the unit is properly packed in the original box. A product packaging manual will be
included with the replacement Panel or can be emailed to you in advance. Please refer to it for the
necessary instructions on how to appropriately package the panel computer being returned. Failure to
do so may result in the panel shifting during transit -which may result in physical damage. Physical
damage from improper packaging will void your system warranty.
7. Ship the panel back to the address provided on the RMA documentation, via an insured, pre-paid
carrier.
8. Return unit must be received to address provided within 30 days, or invoice for full amount will be
issued.
