AIRTEQ 9912M, Manual

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4
TROUBLESHOOTING
If the lock is not working properly, the following chart may be used as a guide to locate
and correct the problem.
Because the lock receives its power from the electronic control systems, a thorough
check of the control system should be conducted. Using a volt/ohm meter know to be
accurate, verify the correct power inputs at the appropriate connector pin(s). If the
proper electronic signal is not evident, begin checking “up - stream” from the connector. If
the electronic signal input is correct, the problem is within the locking device, use the
following chart to locate and correct the problem.
The recommended voltage at the lock is 120VAC. If the correct voltage is not evident,
begin checking “upstream” from the lock. If the voltage is correct, the problem is within
the locking device. Use the following chart to locate and correct the problem.
PROBLEM CHECK
LATCHBOLT WILL NOT RETRACT Mechanical Interference
Poor on No Power to the Lock
Broken or loose wiring
Faulty Key Switch
LATCHBOLT WILL NOT EXTEND Mechanical Interference
Broken or loose wiring
Faulty Key Switch
LOCK RETRACTS BUT WITH LOW STALL FORCE Bad Motor or Lock Connection
Low Voltage (Required voltage is 120VAC)
KEY CYLINDER NOT WORKING PROPERLY Mechanical Interference
Key Cylinder Engagement/Position in Lock
SECURE LOCK STATUS SIGNAL NOT GIVEN Broken or Loose Wiring
Faulty Status Switch
Mechanical Deadlock Not Functioning
Motor or Solenoid Positioned too Low
Switch Arm adjustment
DOOR POSITION SIGNAL NOT GIVEN Broken or Loose Wiring
Door Adjustment Needed
Magnetic Door Position Sensor adjustment
needed